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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2182 results found

  1. At the moment, when you need to allocate the rooms for the arrivals of the day, the display bar shows you ALL the rooms, even those that are out of service, occupied, or reserved. Which doesn't make any sense because there is way too much scrolling up and down to find a "vacant inspected room"

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Being able to have multiple UserTypes and UserGroups would allow us to add common doors on rooms that require it. Right now only one of each is allowed per key cutter resulting in guests needing assistance to check in vs kiosk

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. It would be great if you could export your currently loaded rates and restrictions into excel.

    24 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Get a correct number of spaces when creating a parent room consisting of to existing rooms. MEWS now counts 2 connecting rooms, as 4!

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. The Rooming List can be used to add numerous reservations in one go. One of the necessities of this type of import is to be able to calibrate the reservations in one go also. Thus, if the client chooses that all the persons in the group need to pay their extra by themselves, then the Cashlist internals function needs to be ticked the same amount of times in Commander.

    Allow the Rooming List to also populate certain internals directly into the reservations/profiles in order to populate the information in one go.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. Filter by Segment for Reservations Overview Report:

    This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...

    It will make housekeeping job easier, and will help to get a more accurate weekly forecast

    33 votes

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  7. Create a Rate for a concrete period of days (without using Restrictions)

    49 votes

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  8. All the Main Menu sections, all links within MEWS - please make them openable with the middle mouse click (new tab in the browser) - it's tedious to have to manually open a new instance of MEWS in another tab to be able to quickly view two sections side-by-side. Why are not all links and sections like this?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. User management enhancements so we can edit a username / name / email address. Best described by my help request / use case to Mews Support....

    Is there an easy way for Mews support to rename a user and/or email address? We have a user who histrorically used the reservations@ email with almost all permissions as they were very senior. They now use a personal work email address and the reservations email needs to have permissions downgraded and name changed. It seems i have to delete both and recreate but the original user has 30+ housekeeping and other staff as…

    14 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Display the number of customers in the room directly in the timeline.

    62 votes

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  11. Het van uit Mews, als reserveringssysteem, met eigenaren van vakantiewoningen afrekenen/ factureren van de huuropbrengsten. Waarbij een door een verhuurorganisatie voor eigenaren beheerde woningen over een periode (maand of kwartaal) de daarin gemaakte reserveringsomzet/ huurgelden wordt gefactureerd aan de eigenaar minus de eigenaar specifieke verhuur provisie% over de huurgelden.
    Waarmee de opvolging van een reservering volledig binnen Mews gebeurd, van de boeking van uit de gast t/m de afrekening aan de woning eigenaar van deze reservering na de afreken periode op basis van vertrekdatum.
    Waarbij het mooist zou zijn als Mews deze afrekenfactuur doorzet naar het financiële systeem van de…

    5 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. This idea is about allowing people to access Mews Analytics without having access to the rest of the system. This could be used by external partners of the group or property.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. To alow me to unmerge group, when grouppen by mistaken

    82 votes

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    Hello from the Mews product team,

    Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

    This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
    - Booking nº1 for today= 100€. Paid in advance 10% (10€)
    - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
    - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

    So, payment in advanced 30€. At the check in, you may ask one employee to…

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.

    95 votes

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  16. Properties should be able to filter their reservation report by product to measure the production linked to x product

    63 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. When making reports you often need to select more than just one rate group or one rate, or one company, or one of the filters. It would be amazing to be able to select the filters freely and choose more than one in each category

    8 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Ability to see cancellation terms / rateplan description and total number of nights booked in reservation overview

    11 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. It would be easy to select multiple reservation when checking-in or changing room number. For instance, if you have multiple rooms in a basic category and you want to give them all an upgrade (however separate reservations), it would be nice to have an easy way to select them all and drag to a different category. Moreover, When checking in rooms who are not merged together, however do arrive together, it would be easy if you could all check them in at once.

    15 votes

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    Hello,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

  20. we would like to have another purpose of stay called "self-isolation" please

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hi Simone,

    Thank you for sharing your idea with the Mews Community. This idea has been set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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