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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. Overridable price for service and product separately

    Be able to restrict access to the price of the service for each additional service when the "Order only with products" option is ticked. For the moment, either all prices can be changed (Service and Products), or none. But when the receptionist adds a product and also adds an amount to the price of the service by mistake, it may create a billing issue, and so an accounting issue.

    6 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. Add passport information in registration forms

    Hello!
    I would like to know if it's possible to add the field of passport information (number, date of validity, etc...) to the registration cards. Some of our clients are from other countries and might need VISA so we can give them the information to prepare the VISA.

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  3. Lenght of Stay

    At the moment we have to calculate the average length of stay ourselves:
    https://help.mews.com/s/article/calculate-average-length-of-stay?language=en_US

    It is a quite simple KPI, can you add this to the standard reports?

    2 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  4. Disable the display of additional guests in the statistics

    Exclude additional guests from being included in the statistics. Only consider the head guest for calculating the percentage of successful guest statistics. In cases where there are multiple people (e.g., 4 guests) in a room and they update their names, it's unlikely that we will have all the details for each individual. Therefore, the main or head guest is the crucial one to be recorded, currently, you are making it challenging for us to track the completion status for all head guests.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  5. Automatic Billing of Travel Agents

    It would be a big time saver if it was possible to send bills to Travel Agents (and other companies) automatically on a set date (e.g. the first of every month).

    With the new company billing features this would make the workflow very efficient and ensure that no bills would be forgotten to send.

    4 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Automatic Segmentation by Rate

    Currently, all users must manually add segments to every reservation.

    I like to request to use the segments that are stored in every rate.

    14 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  7. Consolidation and Renaming

    We need a quick option to consolidate items in billing and rename them.

    So f.eks. we sell our guest a soup and a panini through our trivec system, but when we send the bill we have companies that wants those two items to be consolidated into one item and renamed “hot meal"

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  8. Create promo without separate rate

    We would love to be able to create discounted rates without the need to create a new rate manually.

    The idea is that when you create a voucher, you can set a certain discount (ie. 20%) and select the rates on which it applies. With this a a lot of work can be avoided.

    5 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  9. Manager Report

    Sort the manager report properly:
    Accomodation
    F&B
    Other
    Etc

    At the moment calculations have to be made by hand and the total revenue of each department is not shown in one view.

    8 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  10. IDeas Integration for Group blocks

    IDeas Integration on group blocks - Mews currently doesn't connect to Ideas to share group block updates to adjust revenue strategies

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Missing integration with Melzer Kassen POS

    Melzer Kassen integration missing

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Display Availability Blocks on timeline

    When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.

    When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.

    147 votes
    26 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  13. Additional Interval period for scheduled reports

    Can we please add an interval period for the current 6 month period? Jan-Jun and Jul-Dec being the specified period

    4 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  14. blocks does not appear in the reporting

    Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    28 votes
    7 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for sharing your feedback with us. 


    Our development team is currently working on resolving this issue, you can expect an update for this in the coming weeks.


  15. Sort categories by availability

    When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Availability & Occupancy Report + Restrictions

    We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.

    1 vote
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  17. Enable Report Column User Customization

    Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…

    1 vote
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Reassign Reservation Spaces

    I would like it if Mews could reassign reservations to a different space if it could open up another reservation. I have a couple of niche uses for this at my property but can think of a few ways other properties may use it too.

    My property has 22 rooms with 22 space categories because our guests like to book their favorite room and we want to cater to that. I have a few rooms that would work really well as desk space because they are big and I can lock the bedroom doors to prevent their use if it…

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  19. Cap number of Inventory per booking.

    Hi,

    I have set a service for guests to book Day by the Pool .

    I want a cap of 6 to book sunbeds, but this is not possible.

    At the moment the functionality to cap the maximum number is capping the number of adults but you cannot cap the number of bed (sunbeds).

    So far it not possible to have a way to cap inventory per booking.

    3 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  20. Houskeeping can use the app to flag the room not to be cleaned

    The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…

    7 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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