2179 results found
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Customizable pre-arrival email template
There is a need to send customizable pre-arrival emails, based off of pre-written templates that are specific to the guest's room type. A couple of different template options, and the ability to customize the message before sending it. That's what we need, desperately.
4 votes -
company related contacts
In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".
4 votes -
Offer different room categories and confirm only one of them
We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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reservation report - total turnover per guest missing
If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Give a warning / pop up when moving a checked-in reservation
When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.
3 votes -
Kopie der Bestätigung des Mailing aus Mews
The hotel would like to receive a cc of the confirmation emails sent by mews. Because we can not follow up on changes made after the original confirmation of a group, ie some have to book different room categories and therefore have differten rates. When part of the rooms are cancelled, we cant see which category at what rate.
1 vote -
Delete items on the bill versus having to manually adjust.
The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.
There should also be a log of items added to the bill as well as removed, so that we can keep track.
1 vote -
Payment Report Filtering by Department
When I am doing my audit, I am auditing by the department.
It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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1 vote
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VIES integration
It would be great if Mews could integrate with VIES so all company data is checked and validated. This will ensure a higher data quality and simplify billing processes.
1 vote -
Remboursement
Nous aimerions que les remboursements puissent s'émettre automatiquement selon notre politique de remboursement indiqué. (100% à plus de 30 jours, 50% entre 15 et 30 jours)
1 vote -
Group Overview
We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
The headline per group should be the travel agency name or company name.74 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Displaying products within the rate
When the reception team takes a direct booking and pick up a rate, it should note which products are included. Firstly, when looking at the individual rates – where it notes the R/O cost and products e.g. +£16 – it should note what these products are. Secondly, once it is picked up, in the reservation summary, it displays the rate code e.g. ‘BB’ – but it should also note the summary of the products within it.
1 vote -
Total in reservation overview
In the statistics view in the reservation overview, a total sum would be wonderful. So you have to calculate it manually
2 votes -
Tasks design when printing
When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Accounting ledger checked-in guests to appear under 'in house' not under 'to be resolved'
Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.46 votesHello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it.
We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Extending stay of guests
MEWS automatically allocate guests to a room. However, when you want to extend a guest's stay and another guest is allocated to that room, you first have to move the other guest to be able to extend the stay of the other guest. It would be helpful that if you want to extend a guest's stay, it automatically moves the other guest to another available room.
1 vote -
Changing the Start and End dates for the reports
A while ago I asked regarding saving custom reports and I was told to copy the URL and saving it as a Custom Link. It works fine but there’s something that I would like to have, so that it’s even better. Right now when you save the report, it also saves the date you used so we have to change it each time. It would be way better if we could write as a start “Today”, and then for the end “+1, +7, etc”. So that the system automatically makes the changes.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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when rebate, reference to the original invoice number is missing
When rebate an invoice, the original invoice number should show at the PDF, at the header level.
Then no need for that information on each item line.
And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF5 votes -
retirer des droits à certains compte
Pouvoir retirer certains droit à des utilisateurs, par exemple, j'ai une réceptionniste qui à interdiction de traiter les annulations, je ne peux pas lui retirer ce droit.
il serai bien de créer un système d'interdiction.
1 vote
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