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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. Product checklist: Report on guest trends

    It would be very useful for us to be able to see the trends for when people arrive for breakfast on different weekdays/times of year, to see when and where we should most efficiently use our staff.

    Therefore it would be nice if it was possible to filter the product report in such a way that you can view which products are "checked" at which times on a daily, weekly and monthly basis.

    Similar to (or the same as) how we check when most people check in and out in the Activity Report.

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  2. Rate Groups - allow to hide rates & turn off auto email confirmation for certain rate groups.

    I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.

    Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…

    6 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  3. Stayovers

    Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

    Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

    They view three reports:

    Departed or departing
    Stayovers
    Arrived or arriving

    Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

    Thank you

    4 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  4. Outlet charges before/after guest check-in/out

    Charge the guest 12hrs +/- before check-in/out

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  5. Add posibility to charge extra services at the very same moment they are booked

    When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.

    9 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  6. Availability Block All Rooms

    We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    6 votes
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Guest to Product association

    As a property that hosts guests for long stays, it is important to know what guest is associated with what product.

    When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add ability to manager employee supervisor in MMP

    Add ability to manager employee supervisor in MMP. This would be helpful for the new Mews University reporting, etc. currently it seems we still have to manage the supervisor settings at the property level. this makes it harder for managing corporate or multi property staff.

    2 votes
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  9. Automatically refund cancellations within cancellation period

    Automatic Refunds when Cancellation is outside the policy

    2 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  10. room rate per night

    see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  11. Make the daily exchange rate more visible

    Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  12. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Export Schedule on available for the a "Rolling 7 Days"

    Add to the current list of Interval option of a Continuous 7 days that begins the report at "Current Day 00:00 to +7 days at 00:00"

    This would allow a daily export of product services sold to show any 7 days out at all times and would also include any late changes that happen for last minute bookings with a cancellation period, add-ons over the phone, and so forth. This is extremely beneficial for a Front Desk Supervisor or Manager to see what is happening that day and prepare for the days to come before a guest arrives without having…

    1 vote
    1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  14. 'last let' Out of Service/Out of Order rooms also being able to be dirty/clean/inspected

    Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service
    5) Out of Order

    However, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.

    25 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. check in

    Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. I'd like to make a suggestion regarding our hotels. As they are owned by multiple owners, each one is assigned different rooms. Profit shari

    I'd like to make a suggestion regarding our hotels. As they are owned by multiple owners, each one is assigned different rooms. Profit sharing is based on the revenue generated by these rooms. Therefore, we need each room to have a separate accounting account

    1 vote
    1 comment  ·  Space management  ·  Admin →
    How important is this to you?

  17. Add "send marketing postal mail" to import

    Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.

    Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Secure Emergency Exports

    It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
    I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
    Also those reports may be a potential risk when at rest (stored in an email account or…

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Task against employee (Mobile App)

    Being able to create a task against an employee in the mobile app.
    Now you have to edit the task in the webinterface after you created it in the app.

    4 votes
    1 comment  ·  Housekeeping  ·  Admin →
    How important is this to you?

  20. Guests in house

    It would be great to be able to print "Guests in house report" as an PDF, like it was before.

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
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