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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. steuerungsregel

    Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.

    2 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Caparra option

    Bluserena needs caparra to be available in order to use it as pre payment for stays and VAT on caparra should come across as 0 as the VAT is calculated in the whole stay at the end so the deposit would be wrong as it calculates the VAT as 10%

    2 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  3. Payout report including card types to be exported in CSV format

    CSV export for the payout and mews balance report.
    Additionally add payment card types per payout transaction

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  4. Action Log commands are not understandable

    Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    32 votes
    1 comment  ·  Other  ·  Admin →
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  5. Personalize price of the product in a group.

    Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    6 votes
    0 comments  ·  Group management  ·  Admin →
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  6. AMO

    Wenn man einen Mindestaufenthalt eingestellt hat, gibt es keinen einfachen Weg, Lücken zu öffnen (z.B. bei Mindestaufenthalt 5 Nächte eine Lücke von 3 Nächten zu öffnen)
    Entweder könnte man dies automatisieren oder es vereinfachen, die Restriktionen für einzelne Zimmer and einzelnen Daten anzupassen

    3 votes
    0 comments  ·  Revenue management  ·  Admin →
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  7. do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room num

    Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  8. Would it be possible to split check-outs based on when they are leaving? If you could possibly create some headlines between the check-outs

    Would it be possible to split check-outs based on when they are leaving?
    If you could possibly create some headlines between the check-outs with grouping of times.
    I think it would be very useful

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  9. Allow full user profile edit for admins

    Allow the full user edit screen for admins when editing another user like when your editing your own profile / account.

    We add the users to mews and would include 2FA and profile picture so new users have a fully set up account. Right now these options are not available for admins (we have a specific hardware for 2FA and dont want employees to use their private mobile phones for 2FA for security reasons).

    Also it would be great to have an option to specify what users can change by itself similar to the enforce 2FA. Good behaviour would be…

    4 votes
    0 comments  ·  User management  ·  Admin →
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  10. Sequential Group Reservation Number

    Currently, Mews offers individual confirmation for all reservations - but if they are within a group, they all fall under 1 group reference number that does not trigger an individual and sequential reference # for the reservations attached.

    When duplicating Reservations, for example, it would be helpful if the reservation screen could trigger sequential group reservation numbers that are searchable but can also populate in the reservation report. Even in a simple group reservation setup, this form of referencing could be very useful.

    8 votes
    1 comment  ·  Reservation management  ·  Admin →
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  11. When adding products from Billing - make the top row static, so it doesn't disappear when you scroll down the list of product

    When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  12. Status change to clean at checkin

    Operations are complaining about the lack of housekeeping statuses, especially check in status. Optimal functionality would be "occupied" but maybe it could be solved by using clean status at check in?

    The reason for this is that by keeping the space inspected, front office forget to check in reservations (ghost rooms) and they lose control over how many inspected spaces are available to sell to walk ins. For housekeeping it is the other way around - when check in makes room dirty they re-visit already cleaned rooms, disturbs guest etc.

    6 votes
    1 comment  ·  Housekeeping  ·  Admin →
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  13. There should be a way in Mews to make it visible for how many people a room is currently set up.

    There should be a way in Mews to make it visible for how many people a room is currently set up.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Searchable fields for companies

    Today we only have 2 searchable options for companies. It is the name and the External Identifier.

    It would be great if we have more fields to search for in the searchbar i.e. phone number / e-mail address / fiscal information.

    When the company profile is getting more and more attention with company billing and such it would be easy to implement a couple of more fields so it will be easier to get to the profiles.

    13 votes
    0 comments  ·  Company profile  ·  Admin →
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  15. filter bill

    Hello,

    When we have a paymaster account and the customer has several bills linked to his account, we change the name of the bill, but they are not placed in alphabetical order, is it possible to do this? and/or have the option to drag and drop the order of them?

    When we choose sort by month, it only changes the order in each bill, it would have been nice to have an alternative where we can sort everything on one customer by month, even if it is in different bills. Just need it for a better overview.

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. Leave "Associated" at Online Check-Out

    With the Online Check Out (which is great) the customer creates a new bill to close the invoice. The guests don't have the possibility to add a company address by themselves. At check-in we always try to add the company with the "Associated" feature, as for individual travelling business guests the company profile way is not suitable, as we can't add a credit card, and the open bills are not seen at the check-out screen. Now even if everything is prepared the guest puts all the charges to a new bill and the company address is not longer on the…

    8 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  17. Change default state of Cancellation Fee box to unselected

    When you go to manage a reservation, then Properties, then change the arrival or departure date, the "Apply Cancellation Fee" box appear, AND it is already checked. This is incredibly stupid. First, the box is completely useless since even if you were to use it to apply a cancellation fee, it doesn't add the tax. Second, why would you have it automatically checked, when more than 90% of the time there is no need to charge a cancellation fee, including 99.9% of time when you're changing the departure date. So now, when a guest requests to shorten their stay, our…

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  18. Possibility to create automatic exports of reports in PDF format

    We are using the automatic export feature to export financial reports. The only choice is CSV, XLS, JSON. We are missing PDF. Our export target is the accountant. For legal reasons, he does not accept anything else than PDF.

    5 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
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  19. View only permissions

    A user profile with view-only permissions, where the user can access all information related to reservations but cannot edit it.

    1 vote
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  20. Improve housekeeping allocation functionality

    We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

    1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

    2. Show what type of clean each room requires in the…

    5 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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