447 results found
-
Room number visible in search bar
Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.
112 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
-
How about colors
New update changed calendar/timeline colors to 50 shades of gray, why!!!???
so,
Out of order: dark gray
Future stay: less dark gray
checked out: light grayWhy???
Departures: light blue
People checking in: light blueWho is designing your UI, probably same genius who designs your billing screens (old and new)
78 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
-
Online Checkout
To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.
38 votesHello from Mews product team!
We are happy to announce that simple version of online check-out was released this week for you and your guests.
Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outWe tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.
Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!
Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.
We continue to work on that feature, a little sneak peek what do we work on now:
- we will soon enable… -
POP UP ALERT ON CHECK OUT
possibility to add a pop up alert on check out screen for very important notes for example :
routing instructions, billing instructions, etc.35 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
We are currently working on a concept that will help us build towards your idea. If you would be interested in beta testing this functionality, please respond to this email.
Kind regards,
Aldair
-
Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
35 votes -
Tasks Doughnut to display only relevant tasks
Currently the tasks doughnut on the dashboard displays pending & missed tasks of all assignee's & departments which can make it very confusing.
Changing the doughnut to only show missed & pending tasks assigned to your or your department will make this doughnut more relevant. The tasks report should then also pre-load with the filters assigned to me or my department. I can then remove/change these filters if I want to see all or other departments/employees.
34 votesHi Mewsers,
Thanks for coming to the Mews Community and upvoting this idea.
We want to let you know that this idea has been added to the requests pertaining user privileges and Marked as a new idea to upvote.
Thank you for your suggestions and votes.
-
Consider the other categories overbooking before sending availability
Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.
34 votesThis idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!
-
assign task to multiple people or departments
sometimes you need to alert more than one department and/or people of the same task.
would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.33 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
re-open a closed task
it would be good if you could update a task and re-instate it once closed. sometimes tasks have been closed but become relevant again at a later date and this would prevent having to create a new one, plus with updating the task description you have a better overview and history of what has happened with that particular booking in one click.
33 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Improve email reliability so not perceived as spam
Could be solved by white listing the from address for Mews emails
33 votesHello from the Product Team :)
Profile creation email that is sent out to your guests has improved!
Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!
-
Check in and create keys
Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.
If…
32 votesThis was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.
-
32 votes
-
Breakfast View
Make a view specially designed for the breakfast team.
They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.
Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.
31 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
-
Make the old availability report available too
The old occupancy report is still available but not the previous availability report.
We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.
The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).
30 votesHello from the Mews product team,
Thank you for sharing your feedback with us regarding the new availability and occupancy report.
We currently provide the option to swap back to the old Availability and Occupancy report, by selecting the button on the top right hand side of the new report labelled "Old Occupancy report. Selecting this button will switch you back to the old Occupancy report as requested. Once you are able to view the old Occupancy report, select the Availability under “Mode” filter.
We have updated your request title to solve for comparing availability by room type over a long period. This request has been updated as one to be upvoted by the Mews Community.
-
Add product rule to product category
Possibility to add product rule for Product Category
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Payment request task automated assigning
When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?29 votesHello,
We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Close multiple tasks in a single action
Sometimes it may happen that multiple tasks are created e.g. when a group booking has been created but the credit card payment has failed. It takes quite some time to close each task individually. It would be beneficial to select multiple tasks and close them all together.
28 votesHello from the Mews product team!
Thank you for your suggestion, we have set the request as one to be upvoted by the Mews Community. Remember, you can share a link to your suggestion so that your colleagues and fellow hoteliers will be able to upvote it.
-
Search by proforma invoices
It will be great if the search bar can provide more results, like the proforma invoices
27 votesHello Mewsers!
Unfortunately, searching by proforma invoices is unlikely to happen soon, as these are generated but not stored in Mews - meaning we could not “find” them anywhere in the system.
Thank you for your understanding and partnership. -
Availability Blocks - rolling release
add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.
27 votesGood afternoon,
We would like to inform you that allotments are not officially live in Mews. Thank you to all those that have shared their feedback with us. We look forward to your continued feedback and collaboration.You can learn more about this feature on our release notes page:
https://releases.mews.com/en/introducing-rolling-release-dates-to-unlock-allotments-for-availability-blocks
-
Charge, Close and Check out
When in the billing screen of a reservation that is due out. It would be nice to have an option to Charge, Close and Check out.
This would prevent us from having to go back into the reservation status and check out the room manually
26 votes
- Don't see your idea?