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  1. Add Channel Manager to a product portfolio to reduce cost of using a 3rd party channel manager.

    9 votes

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    0 comments  ·  Other  ·  Admin →
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    Thanks for the submission. We have a direct integration with booking.com, and are considering some of the other major channels as well. However this is very time consuming in both development as well as maintenance. It is currently unlikely we'll be able to fully cover channel management like the channel managers today can. 

  2. We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
    If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would…

    3 votes

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion. 

    Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered because Booking.com currently does not support this functionality. 


    Thank you for sharing your suggestions.

  3. 2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap at this time, and is unlikely to be delivered. Thank you for sharing your suggestions.

  4. For people without valid credit card

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  5. It would be helpful if there was a little asterisk or something to indicate which fields are mandatory to fill in in order to complete a check-in

    3 votes

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    unlikely  ·  1 comment  ·  Operations  ·  Admin →
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  6. The new Mews B2B Sales invoice header/footer design requires significant amounts of toner when printing. Can this design please be reconsidered?

    3 votes

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  7. 3 votes

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    unlikely  ·  1 comment  ·  Rate Management  ·  Admin →
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  8. Convert confirmed booking to optional

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  9. Integration with Tourist Center Bern

    1 vote

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  10. We have multi-property and 1 gmail account - payment failure notification emails are received without a property name so we have to go property by property to locate the booking which has a failed payment.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

    8 votes

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    unlikely  ·  3 comments  ·  Guest data  ·  Admin →
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  12. It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  13. Could be great if you did automated IATA nr. pulls from IATA database - this would then provide hotels with an updated "IATA Agency" list.... similar to the way you do address look-ups

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  14. When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

    2 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    126 votes

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    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the…

  16. We have about 9 hotels and I have to install A LOT of tablets for housekeeping. It takes ages to install and configure this. Since you have to configure the Android tablet from start, with Google accounts etc.
    While the only thing they need is the Housekeeping app.
    It would be time saving if you could install the housekeeping app on a new tablet just like you install the Kiosk. (boot the new tablet, scan a qr code and it's installed. Easy as one, two, three)
    This way the tablet is locked and you can only use the housekeeping app.…

    1 vote

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    Hi Tomas,


    Thank you for sharing your feedback with us. 


    We allow for a little more flexibility so that the housekeeping app can be used on devices that are dedicated to housekeeping teams as well as devices that are not dedicated to teams.


    For cases where you have a single device dedicated to housekeeping we suggest making use of the native functionality on the device called "Guided access". Activating guided access will lock the device in a single application.


    It is unlikely that we will mandate this for the housekeeping application, hence we recommend making use of the native settings.

  17. Many customers ask for an invoice for their stays without details.
    Now, each invoice contains the details of the services and on the same page a summary of the taxes.
    It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.

    3 votes

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    unlikely  ·  0 comments  ·  Admin →
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  18. Dear Mews team, kindly note that the OLD AVAILABILITY screen is VERY ESSENTIAL for day to day work.
    The NEW availability & occupancy report does not show the whole picture of the property at a glance.
    It is very important to have the availability screen back as it is time consuming to get to the button "Old Occupancy Report" and then change mode from Occupancy to Availability.
    This is life necessary screen to have, so please never dispose this button and if possible, please bring it back to the main menu page.

    If, to bring this button back is not…

    8 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. This is because the team is working on bringing functionality that achieves a form of parity with the old report based on feedback from users like you. Thank you for sharing your suggestions.

  19. I think, the new billings view is illegible and I wish, the old view will stay for ever. It was easier. I don't know, why Mews is changing something what is working well!!

    91 votes

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    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by…

  20. While the internal messaging is a great tool for Ops teams, to ensure completion of a task (or just share an information) it would be great to be be able to message a department (i.e front office/housekeeping) rather than just a specific employee.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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