431 results found

1. 2-way enhanced integration

   We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
   If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would be a huge help.
   Thank you

   We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
   If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would… more

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   unlikely  ·  AdminAylin Akan Klinge (Admin, Mews Systems) responded

   Hello from the Mews product team. 

   
   

   Thank you for your suggestion. 

   Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered because Booking.com currently does not support this functionality. 

   
   

   Thank you for sharing your suggestions.

2. Mews Native Channel Manager

   Add Channel Manager to a product portfolio to reduce cost of using a 3rd party channel manager.

   5 votes

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   unlikely  ·  Adminjord.sips (Product Manager, Mews Systems) responded

   Thanks for the submission. We have a direct integration with booking.com, and are considering some of the other major channels as well. However this is very time consuming in both development as well as maintenance. It is currently unlikely we'll be able to fully cover channel management like the channel managers today can. 

3. Make cashlist the standard

   For people without valid credit card

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   unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 

   Thank you for sharing your suggestions.

4. indicate mandatory fields

   It would be helpful if there was a little asterisk or something to indicate which fields are mandatory to fill in in order to complete a check-in

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   unlikely  ·  1 comment  ·  Operations  ·  Delete…  ·  Admin →
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5. Restriction suite à un check-out et avant le prochain check-in
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   unlikely  ·  1 comment  ·  Rate Management  ·  Delete…  ·  Admin →
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6. Convertir une réservation confirmée en option

   Convert confirmed booking to optional

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   unlikely  ·  Adminjord.sips (Product Manager, Mews Systems) responded

   We've already received this request and are reviewing options in allowing for reverting between reservation states. 

7. Integration with Tourist Center Bern

   Integration with Tourist Center Bern

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   unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.

   Thank you for sharing your suggestions.

8. Multi-property with 1 email inbox

   We have multi-property and 1 gmail account - payment failure notification emails are received without a property name so we have to go property by property to locate the booking which has a failed payment.

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   unlikely  ·  AdminAndrew Star (Admin, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

9. Covid Vaccination confirmation included in Online Check-in

   When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

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   unlikely  ·  3 comments  ·  Guest data  ·  Delete…  ·  Admin →
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10. Link Guest Social Media

    It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

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    unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions.

11. Could be great if you did automated IATA nr. pulls from IATA database - this would then provide hotels with an updated "IATA Agency" list...

    Could be great if you did automated IATA nr. pulls from IATA database - this would then provide hotels with an updated "IATA Agency" list.... similar to the way you do address look-ups

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    unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Unfortunately, this request cannot be added in Mews development roadmap for now and is unlikely to be delivered. Thank you for sharing your suggestions.

12. Remove the new billing screen

    New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

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    6 comments  ·  Billing & Accounting  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the… more

13. Dedicated app for housekeeping (similar install as the Kiosk)

    We have about 9 hotels and I have to install A LOT of tablets for housekeeping. It takes ages to install and configure this. Since you have to configure the Android tablet from start, with Google accounts etc.
    While the only thing they need is the Housekeeping app.
    It would be time saving if you could install the housekeeping app on a new tablet just like you install the Kiosk. (boot the new tablet, scan a qr code and it's installed. Easy as one, two, three)
    This way the tablet is locked and you can only use the housekeeping app. An extra advantage is that they keep the focus and do what matters most. ;)

    We have about 9 hotels and I have to install A LOT of tablets for housekeeping. It takes ages to install and configure this. Since you have to configure the Android tablet from start, with Google accounts etc.
    While the only thing they need is the Housekeeping app.
    It would be time saving if you could install the housekeeping app on a new tablet just like you install the Kiosk. (boot the new tablet, scan a qr code and it's installed. Easy as one, two, three)
    This way the tablet is locked and you can only use the housekeeping app.… more

    1 vote

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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hi Tomas,

    
    

    Thank you for sharing your feedback with us. 

    
    

    We allow for a little more flexibility so that the housekeeping app can be used on devices that are dedicated to housekeeping teams as well as devices that are not dedicated to teams.

    
    

    For cases where you have a single device dedicated to housekeeping we suggest making use of the native functionality on the device called "Guided access". Activating guided access will lock the device in a single application.

    
    

    It is unlikely that we will mandate this for the housekeeping application, hence we recommend making use of the native settings.

14. "Old Availability" screen shortcut

    Dear Mews team, kindly note that the OLD AVAILABILITY screen is VERY ESSENTIAL for day to day work.
    The NEW availability & occupancy report does not show the whole picture of the property at a glance.
    It is very important to have the availability screen back as it is time consuming to get to the button "Old Occupancy Report" and then change mode from Occupancy to Availability.
    This is life necessary screen to have, so please never dispose this button and if possible, please bring it back to the main menu page.

    If, to bring this button back is not possible at the moment, at least could you create a shortcut (any key combination for faster access) for the Old Availability screen?

    Dear Mews team, kindly note that the OLD AVAILABILITY screen is VERY ESSENTIAL for day to day work.
    The NEW availability & occupancy report does not show the whole picture of the property at a glance.
    It is very important to have the availability screen back as it is time consuming to get to the button "Old Occupancy Report" and then change mode from Occupancy to Availability.
    This is life necessary screen to have, so please never dispose this button and if possible, please bring it back to the main menu page.

    If, to bring this button back is not… more

    8 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. This is because the team is working on bringing functionality that achieves a form of parity with the old report based on feedback from users like you. Thank you for sharing your suggestions.

15. new billing

    I think, the new billings view is illegible and I wish, the old view will stay for ever. It was easier. I don't know, why Mews is changing something what is working well!!

    91 votes

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    8 comments  ·  Billing & Accounting  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    If you feel there are features missing between the new and old billing screen, please do let us know and we will be happy to resolve this for you.

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by… more

16. Configure products to be used for multiple categories

    When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

17. Internal messaging to be available by Department rather than by Employees only

    While the internal messaging is a great tool for Ops teams, to ensure completion of a task (or just share an information) it would be great to be be able to message a department (i.e front office/housekeeping) rather than just a specific employee.

    3 votes

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    unlikely  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

18. Invoice without details

    Many customers ask for an invoice for their stays without details.
    Now, each invoice contains the details of the services and on the same page a summary of the taxes.
    It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.

    2 votes

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    unlikely  ·  0 comments  ·  Delete…  ·  Admin →
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19. auto response messaging

    Auto responses for frequently asked questions within customer portal. Hotel to be able to customise own responses i.e what time can we check in? Do you have parking?

    2 votes

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    0 comments  ·  Operations  ·  Delete…  ·  Admin →
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    unlikely  ·  Adminjames.taylor (Admin, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.   We are preparing integration with external tools which will help with this. Thank you for sharing your suggestions.

20. Old Billing Screen

    Add an option in settings to set the Billing screen standard to the 'Old Billing Screen' or the new 'Group Billing Screen'. That way, if the original billing screen is prefered you do not have to change the screen manually everytime.

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    12 comments  ·  Billing & Accounting  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items… more