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  1. In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    11 votes

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    1 comment  ·  Operations  ·  Admin →
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  2. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    21 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    11 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    12 votes

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    5 comments  ·  Operations  ·  Admin →
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  5. 4 votes

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  6. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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  7. Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    12 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Provide an app for mews users to see the pms.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  9. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    13 votes

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    0 comments  ·  Operations  ·  Admin →
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  10. When choosing Charging "Once" and then Consumed at either "Reservation end" or "Reservation start" on a stay produkt, you shouldn't be required to enter date and time when adding the item to a reservation.
    I.e. "Late check out" would be set as "Once", and when adding it to a reservation you choose Count (no. of hours) and it would automatically be posted on the check out date.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  11. If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
    If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  12. Bluserena requested to have the possibility to link the parent to the child automatically under their profile

    3 votes

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  13. Split reservations - optional and confirmed

    at the moment, only in house reservations can be splitted. When a guest already books a room change, we have either to make two different reservations or block the spaces until the guest is checked in.

    4 votes

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  14. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    4 votes

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  15. 2 votes

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  16. Products have the ability to send a message to an individual or department when created. It would be great to have the ability to automatically create a task as well. This would need to have their own notification fields of who to create the task for.

    3 votes

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  17. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    17 votes

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    1 comment  ·  Operations  ·  Admin →
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  18. Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.

    Mews Japanese B2B language (Mews) completeness stands at 27%.

    Further to this: Mews Help Articles, Learning pathways, and native language support are called for.

    5 votes

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  19. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote

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  20. Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote

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