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Mews Operations (PMS)

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  1. It would be helpful if files like Confirmations/Contracts could be added to a Block. For most blocks we have seperate contracts that need to be attached to the block on a high level like Dashboard or Block Details. Then all contracts & Documents are on the Master Block and could be easily tracked

    7 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    7 votes

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    0 comments  ·  Operations  ·  Admin →
  3. After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.

    It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.

    Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.

    12 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Implementation of a feature to automatically log-out signed-in employees after a certain amount of time, and additionally, a quick key to log out.
    In some cases, multiple employees work on one computer and forget to log out. A quick key to log out would make it easier.

    8 votes

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    0 comments  ·  Operations  ·  Admin →
  5. At the moment in most cases we have to split reservations to perform a room change.
    It would be good to make a room move without any issues. One or two clicks the most would be good.

    8 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. We would urgently require the addition of the status "Cancelled" to availability blocks, so that at a glance we can immediately find the status of a group in the Availability Block Report

    21 votes

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    2 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request as a roadmap item as we are currently investigating additional states for availability blocks.


    If you would be interested in being contacted to share your feedback and use cases with our product team. Please response to this email.


    Kind regards,


    Aldair Borges

    Product Manager

  7. We would like to send offers and confirmations of a block reservation directly from MEWS. For this we need mail templates for blocks and the possibility to click on the mail template option in the block (just like with the individual reservations)

    11 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Every other PMS system I have used categorises Notes on bookings.
    This really is a feature that needs developing In MEWS.

    There should be various boxes, one for Housekeeping Notes/ One for F&B notes/ Spa etc ...
    These teams can then print off reports for notes just for them, without having to wade through things that are irrelevant

    Also one for Public notes ( visible for Guests to see on confirmations and online Kiosks for self check in )

    Private notes for Internal notes - visible only for staff & hidden from Guests.

    This makes for a seamless guest journey,…

    6 votes

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    1 comment  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Hello! to be able to change the number of pax per date like the rate! avoiding insering different reservations. sometimes the same room can be in double fo 2 nights and than in single ....

    3 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would be nice if Mews would finally make it possible to delete products from a group booking in total, rather than having to go into each reservation individually. Thank you!

    3 votes

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    0 comments  ·  Operations  ·  Admin →
  11. Ability to select products for specific days whilst creating the reservation. At the moment, you need to create a booking and then amend by canceling products for the days not needed.

    11 votes

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    1 comment  ·  Operations  ·  Admin →
  12. We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.

    8 votes

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    2 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. There is a recurring need for hotels to track multiple reservations assigned to a unit. Oftentimes 2+ individuals, arriving at separate times, will each need a reservation for the same unit/dates. Sometime that nightly rate will also need to be split between these reservations.

    3 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.

    7 votes

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    1 comment  ·  Operations  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It should be possible to use the search field to find all Availability Blocks by Name, regardless of status or pick-ups

    3 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Our receptions teams does certain task daily/weekly/monthly. It would be greate to have the option to create serial task.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
  17. If rooms are checked in, the status of the room can still be set to inspected.
    We think it would be useful that the room status in that case can only be set to clean and not inspected.
    Otherwise, the room will be available for self-check-in at the Mews Kiosk.
    Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
    Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.

    22 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Would be good to have possibility to send more personalised mails. For example, we organise a lot of pop up events (BBQ in summer, concerts, ...). People need to subscribe in advance.

    Would be great to be able to send these kind of mails from MEWS.
    What's differente compared to actual MEWS mail templates?
    - content is different every month
    - we should be able to choose ourselves when we do want to send this mail and when not (for example if we organise a BBQ next sunday, it should not be send to any other guests than those staying…

    2 votes

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    0 comments  ·  Operations  ·  Admin →
  19. can we avoid manual work i.e. putting names / creating profiles when we receive rooming list for groups ?
    Anyway for Mews to read and process rooming list in Excel or Word form ?
    Thank you!

    2 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello,


    Thank you for sharing your feedback with us. Mews currently supports a rooming list in Excel format that enables you to add guests details to a file and upload them to Mews.


    You can learn more about the rooming list in the guide and below, the guide also contains a video on how to use the feature.

    https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=en_US


    Should you have any questions, please contact our support team.

  20. Hi Mews community,
    We are using Min stays restrictions extensively by Room categories. Unfortunately we came across some pretty non compliant behaviours where a Reservation agent will find no availability in one room type, so create a new booking in another room type, and then move the guest to the room type that was initially restricted.
    Can we please create a Privilege around it, so only a few people can move Guest across different room categories?

    13 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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