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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2215 results found

  1. Attach photos to space status report

    Sometimes reporting issues for repair can be difficult to describe to your maintenance teams. However,we all know that pictures are worth a thousand words. Therefore,for clarification, adding photos to your Space Status report could help all departments communicate more efficiently, as you can report problems more accurately using visual cues.

    29 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  2. Total line in all reports tables

    11 votes
    2 comments  ·  Reports and dashboards  ·  Admin →
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  3. Extra / empty bed relative adjustment

    In addition to fixed price adjustment, many properties would prefer to use a relative adjustment field, which would be used to adjust prices based on extra or empty beds. This setting could allow revenue managers more flexibility as they decide on pricing for each space or space category, particularly in case the number of guests does not exactly match the number of beds in the chosen space type.

    26 votes
    idea to upvote  ·  2 comments  ·  Revenue management  ·  Admin →
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  4. Show number of past reservations and filter list by this field

    4 votes
    0 comments  ·  Other  ·  Admin →
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  5. Restrict space type by stay product

    6 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
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  6. Booking window per space category

    6 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
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  7. Group offer calculator

    6 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    In order to assist us with our research we would like to gather additional use cases for groups. Would you be able to share more information with us regarding how you envision a “Group offer calculator” to work?

    Kind regards,
    Aldair

  8. Distinguish reservations to be settled automatically

    6 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Space blocks (OOO + House use) Report

    23 votes
    idea to upvote  ·  3 comments  ·  Metrics, analytics and insights  ·  Admin →
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  10. Task expiry to cause a notification

    As there may be many tasks created for your property, they can be difficult to keep track of when managing many aspects of your operations. For this reason, passing task deadlines should generate a notification for the task creator or any department members to which the task is assigned. After being sent, these pending notifications would only be dismissed when the task is fully completed. This implemented feature could help all members of your team stay more on schedule and would encourage task completion in line with all assigned deadlines.

    25 votes
    1 comment  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Add ALOS to Reservation report

    The Mews Reservation report is one of the most flexible reports in the system, considering the number of items available for data comparison. While the report is in 'Totals' mode, the addition of a column for 'average length of stay' could provide another very useful criteria for future evaluation and planning.

    23 votes
    3 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Restrictions for channels in Mews

    23 votes
    idea to upvote  ·  1 comment  ·  Revenue management  ·  Admin →
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  13. Timeline "old" scrolling

    Scroll timeline up/down and bring back horizontal scroll bar.

    24 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  Martin Kucera, Product Manager responded

    Hello, it's Martin here, from Mews.


    Thank you for upvoting the topic of scrolling on the timeline. We are currently adding this option & looking for testers. If you want to test the solution and share your feedback with Mews product team, please, let us know by responding to this e-mail.


    Kind regards,

    Martin Kucera

    Product manager, Mews

  14. Display only vacant inspected spaces for assignment

    "In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."

    24 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  15. Turndown service support

    Providing a great experience often comes down to the very last detail, which is why little things, such as turndown service, can make a big difference in a guest's stay. As an additional space status, including turndown as part of your operations, could help add that special touch to guests' rooms during their stay.

    24 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  16. Occupancy by space

    16 votes
    idea to upvote  ·  3 comments  ·  Revenue management  ·  Admin →
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  17. Note field on accounting ledger from invoice

    12 votes
    0 comments  ·  Finance management  ·  Admin →
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  18. Triptease

    5 votes
    0 comments  ·  Other  ·  Admin →
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  19. Close and checkout button after payment

    Replace the 'Charge and close' button in the billing screen with 'close and check out'

    18 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  20. Switch between past shifts

    5 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
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