1863 results found
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Set mandatory fields for new reservations
Option to require Staff to input customer details (first and last name, phone number, and payment) in the New Reservation tab
18 votes -
Availability Block shouldn't be released after it's "Confirmed"
Currently, the system allows a "Confirmed" block to be released unless the "Do not release" toggle is manually selected. This redundancy creates a high risk of manual error, which has recently resulted in an accidental overbooking.
Suppose when we click "Confirmed", it's confirmed and the block should automatically change to "Do not release". Otherwise, it makes the process more complicated and increases the chance of errors.
1 vote -
Provide confirmation notification when a custom billing automation is applied
Visual Confirmation When Custom Billing Automation Is Triggered
Summary
Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.
Problem Statement
Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.
Because of this:- Users may assume the automation did not run.
- They may re-attempt to trigger the same billing automation, leading to duplicate actions.
- They may begin troubleshooting or modifying settings unnecessarily.
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2 votes -
Whenever you create a block, Mews makes a "virtual rate code"
Whenever you create a block, Mews makes a "virtual rate code" for the group block. This becomes a nightmare when collecting rate code data from Mews API. Especially when ONLY American English is auto-generated for short name. Default language is based on user, not property so if one user has something else than American English, then the rate code name in database becomes blank. it should auto generate in american english short name no matter what language user uses.
16 votes -
Display cancellation tags does not match cancellation policy
Currently, the cancellation tag in the MEWS booking engine is not flexible enough.
The logic is fixed on the system side:
Cancellation on the day of arrival = automatically 2:00 p.m. or defined check-in time.
Cancellation X days before arrival = automatically 12:00 a.m.
Individual cancellation times cannot be displayed. Rates such as “cancellable until 6:00 p.m. on the day of arrival” or “14 days before arrival until 2:00 p.m.” cannot be displayed correctly.
A manual adjustment of the time per rate in the cancellation tag would be necessary in order to display the cancellation conditions correctly and transparently.
Note:
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3 votes -
Set accounting categories as inactive
We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.
We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.
5 votes -
Ability to zoom in on task pictures
When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.
2 votes -
Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…3 votes -
Visible addresses when merging companies
It would be useful if you could also see the address when merging the companies and travel agencies. Often there are branches that only differ in their address. This is not apparent from the current comparison.
Ideally, I could also decide right here whether the address should be transferred. This would avoid the subsequent deletion action because both addresses are currently transferred.
24 votes -
Improving Restriction Creation Flow with calendar view
When using the calendar view and adding a restriction, after saving, you are automatically redirected to the list of restrictions, which means leaving the calendar view. Therefore, after each addition, you need to go back to the calendar and reapply the filters to display the desired dates.
I considered the solution of opening two windows—one to keep the calendar view open and the other to create restrictions. However, this does not solve the problem: when a restriction is created in one window, the other window needs to be refreshed to display it, and this refresh resets the filters and returns…
4 votes -
More granular search when moving bill items to another company profile
When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.
11 votes -
invoice reference
If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.2 votes -
invoice without room category
To remove the room category from the invoice
1 vote -
Multi-department allocation for Mews products
Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.
1 vote -
Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
9 votes -
Nested space availability logic failing to account for multi-night gaps
When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.2 votes -
Filter the restriction calendar by rate or rate group
Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.
6 votes -
Use the filter options to assign spaces
Filter Options: Use the filter options to assign spaces based on criteria like space types, status, and floors. This helps in narrowing down the spaces visible to each housekeeper.
Access Control: Unfortunately, the Mews Housekeeping App does not currently support restricting access based on working days or preventing the use of filter options entirely. Housekeepers can still see all spaces but can only update the status of those assigned to them.1 vote -
Show group total price for (optional) reservation groups
Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.
With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.
19 votes -
Request to Implement User Management Activity Log
Hi Team,
Can we please implement a log for user management actions?
Right now, there is no tracking in place to see who created, deleted, or modified a user. Adding this log will help us monitor changes, ensure accountability, and maintain accurate records.Thank you.
3 votes
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