1863 results found

1. Automated Closing of OTA Bills

   Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit card instead of the virtual credit card.

   I would never want to go back to where we began. I would, however, like to understand why there is not an automated method to close OTA bills like there is for closing Guest-owned bills when they’re at a $0.00. I do not put this task on my Front Desk Staff member because s/he may often be redeployed to assist Housekeeping when we have high Guest turnover during the weekends. Instead, I do this from my office given we have no back office or personnel to do stuff like this in a back office. One bill at a time, I close each OTA bill when the reservation status has reached Due to Checkout or Past.

   Another OTA-related issue no one seems to be able to solve due to the way in which tax brackets are applied and rounded is the $0.01-0.04 variances, credits or debits on at least half of our OTA reservations that must be adjusted off to achieve a $0.00 balance on the bill. We have three tax brackets applied, 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County tourism development tax, a collective 13%. However if any one or more of these brackets result in a tax amount that is rounded up or down to the nearest dollar while one or more of the other tax brackets being applied to the same room rate is rounded up or down to the nearest dollar, this results in either a credit (refund) or debit (payment) that must be applied to get the bill back to a $0.00 balance.

   Now that Booking.com has changed its policy for the charging of virtual credit cards [VCC], I can at least look at most future reservations and attempt to get a headstart on these adjustments when looking down the Billing screen for Booking.com to see the occasional pennies to be adjusted. For all other OTA reservations and those from Booking.com that have not yet reached the no cancellation period, I have to wait until the day of arrival when the automated and scheduled payment is posted against the VCC before I can even see where adjustments are needed. The only other means would be to look to see for what amount the VCC has been pre-approved when looking on the Payments screen, then looking at the room/tax amount that will be due at the time of the Guest’s arrival, and with a bit of math, determining if an adjustment is needed, but that adds even more minutes to these manual tasks.

   Doing this is entirely manual and requires the posting of an external payment using “Exchange rounding difference” as the type and the manually entering the associated reservation number and Guest name for which the adjustment is being applied. There’s no means to link the external payment (which may be a refund or a payment) to a room reservation. On average each month, I am posting close to 100 adjustments, a number that can go up or down as our room rates go up and down. Daily, about 30-45 minutes of my day is spent posting adjustments and closing OTA bills. These hours add up by the end of the week, time I could better spend managing our business instead of managing menial bookkeeping tasks like these. At the end of each fiscal week, each fiscal month, and each calendar, month, I have reporting to create for our hotel’s owner and his business partner. Leaving OTA bills open and unadjusted does not seem like the appropriate or generally accepted accounting practice.

   Am I the only property to have issues like this and if not, how are other properties managing this? Is it not possible to create a checkout summary screen like the Guest reservation checkout summary screen when clicking the Departures donut on the dashboard so I can check boxes down the left margin for all the OTA reservations that need their bills closed? When I asked about this at the time billing automation rolled out, I was told that the ability to close open bills with a $0.00 was limited to only Guest-owned bills.

   David Foxx, General Manager - Hotel Operations, Mari Jean Hotel

   Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit… more

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   on the roadmap  ·  AdminLaura Asplin (Admin, MEWS) responded

   We are currently Beta testing a change to automatically closed balanced bills and we hope to be releasing in the next month.

2. Standard reason codes when re-issue bill/invoice

   When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.

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3. GROUP BATCH BOOKINGS

   It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

   Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be of great help.

   It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

   Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be… more

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4. Availability Block shouldn't be released after it's "Confirmed"

   Currently, the system allows a "Confirmed" block to be released unless the "Do not release" toggle is manually selected. This redundancy creates a high risk of manual error, which has recently resulted in an accidental overbooking.

   Suppose when we click "Confirmed", it's confirmed and the block should automatically change to "Do not release". Otherwise, it makes the process more complicated and increases the chance of errors.

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5. Add reporting for future group blocks (including non-picked-up rooms)

   We would like to suggest an important improvement regarding group reporting and forecast accuracy.

   Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.

   This creates a significant discrepancy in forecasting and reporting.

   Example:
   A group is booked for a future date with 20 rooms blocked at an ADR of $200
   No rooms are picked up yet
   One individual reservation exists at an ADR of $250

   In this scenario:
   Occupancy correctly reflects 21 rooms
   Revenue only reflects the $250 individual booking
   ADR is calculated as $250 / 21 rooms, which results in an inaccurate and misleading ADR

   This does not reflect the true business on the books, as the group block represents a strong revenue commitment and pricing structure.

   What we need:
   A report (or option within existing reports) that:

   Includes blocked group rooms in future projections
   Applies the group ADR (or expected revenue) to those blocked rooms
   Provides a more accurate view of:
   Forecasted revenue
   Forecasted ADR
   Business on the books

   Why this matters:
   Improves revenue forecasting accuracy
   Reflects real sales performance from the sales team
   Avoids misleading ADR calculations
   Supports better strategic decisions (pricing, inventory, yield)

   This feature would be extremely valuable for any property managing group business and forward-looking performance :)

   We would like to suggest an important improvement regarding group reporting and forecast accuracy.

   Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.

   This creates a significant discrepancy in forecasting and reporting.

   Example:
   A group is booked for a future date with 20 rooms blocked at an ADR of $200
   No rooms are picked up yet
   One individual reservation exists at an ADR of $250

   In this scenario:
   Occupancy correctly reflects… more

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6. Ajouter des colonnes avec le nombre de chambres bloquées et réservées dans la liste de tous les blocs.

   Bonjour,
   Il serait pratique d'avoir des colonnes de plus avec le nombre de chambres bloquées et réservées quand on sort une liste des blocs (groupes). Cela permettrait d'avoir l'information rapidement. Nous n'aurions plus besoin de consulter individuellement chaque bloc, chaque groupe pour obtenir cette information. Merci.

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7. Wish for improved color contrast for "Check-out Today" vs. "Check-in Today

   Hi Mews team!

   We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

   The Issue:
   Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting reservations directly from the timeline.

   The Request:
   We would like to make the distinction between these two statuses more visible by adjusting the brightness and/or darkness of the blue shades - similar to how we currently distinguish between "In-house" and "Checked out" statuses of dark.

   Current Color Logic (for reference):
   - Green: Online Check-in
   - Orange: Check-in Missed
   - Purple: House Use
   - Dark Gray: In-house
   - Light Gray: Future / Checked Out
   - Same blue: Check-out Today & Check-in Today

   Goal:
   The current color scheme works well, so we don't want to change the colors entirely. We simply need the two blue nuances to be distinct enough that a staff member can tell them apart at a glance on the timeline more easily.

   Could you please let us know if it’s possible to tweak these hex codes to create a clearer visual hierarchy?

   Best regards,
   Louise Milling & Michelle Jensen from Bühlmann Hotels

   Hi Mews team!

   We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

   The Issue:
   Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting… more

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8. Expand on "Responsibility" & Offer to Employee Permissions

   Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

   Current:
   **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

   **The responsibility section in the service is mainly for Notifications or Tasks.

   Desired behavior:

   Add a configuration option in Service Settings:
   “Restrict service management to the responsible department/user only.”

   When enabled:

   Only staff or user groups assigned as Responsible can:
   Sell the service
   Modify service orders
   Manage related items/products

   Non‑responsible staff:
   Can view the service (configurable), but
   Cannot sell or alter it

   Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

   Current:
   **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

   **The responsibility section in the service is mainly for Notifications or Tasks.

   Desired behavior:

   Add a configuration option in Service Settings:
   “Restrict service management to the responsible department/user only.”

   When enabled:

   Only staff or user groups assigned as Responsible can:
   Sell the service
   Modify service orders
   Manage related items/products

   Non‑responsible staff:
   Can view the service (configurable), but
   Cannot sell… more

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9. Ability to Customize Counters at the Service Level

   Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

   Problem

   • Counters are defined at the property level, meaning all services pull from the same shared list.
   • Staff must manually choose the correct counter from a dropdown when posting charges.
   • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
   • Incorrect counter selection leads to downstream reporting and accounting discrepancies that require time‑consuming reconciliation.

   Proposed Enhancement
   
   Allow counters to be configured directly at the service level, enabling each service to automatically apply the correct counter without manual selection.

   Value & Impact

   • Reduces human error by removing the dependency on staff choosing the correct counter, especially when a special counter is necessary in the operations.
   • Ensures consistent and accurate financial reporting, especially in multi‑outlet or multi‑service environments.
   • Improves operational efficiency, lowering training needs and simplifying day‑to‑day posting.
   • Supports cleaner revenue segregation, particularly for integrations and departments that rely on precise counter mapping.

   As properties continue to expand their service offerings—F&B, spa, retail, activities, Laundry Services, add‑ons—the current counter structure requires a bit more flexibility. Service‑level counter assignment would directly support scalability while preserving data integrity.

   ---

   Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

   Problem

   • Counters are defined at the property level, meaning all services pull from the same shared list.
   • Staff must manually choose the correct counter from a dropdown when posting charges.
   • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
   • Incorrect counter selection leads to downstream reporting and accounting discrepancies that… more
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10. Adjust maximum occupancy for a room categorie on specific days

    We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
    In my previous PMS we had rate plans per occupancy which we could close down.
    Can you create a restriction for this? Or in de occupancy report?

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11. API support for MEWS gift voucher redemptions via API

    To be able to redeem MEWS Gift Voucher vouchers via the API which allows us to integrate the entire booking process via API and not require manual redemption thru the MEWS interface

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12. Ability to Correct Closed Items with Future Consumption Dates

    Summary

    Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.

    Problem

    In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:

    • The item is still closed on the bill at the correct amount and date of posting.
    • However, the consumption date remains in the future.
    • As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes past.
    • Existing workflows such as Rebate or Reissue do not help because they cannot modify the consumption period of a closed bill item.

    This leads to confusion during reconciliation, inaccurate ledger reporting, and unnecessary follow‑up for staff.

    Impact on Hotels

    • Ledger accuracy is compromised.
    • Accounting teams may misinterpret future‑dated consumption as unbilled revenue.
    • Front office and back office teams spend time investigating items that appear open but are actually already settled.
    • Correcting a simple date mistake requires workarounds or support intervention.

    Requested Enhancement

    Introduce a secure, time‑bound option for hotels to correct the consumption date of closed items when the date was entered incorrectly.

    Ideal behavior:

    • Hotels can update the consumption date to:
      • The date the item was actually consumed, or
      • The date the transaction was performed.
    • A short correction interval (e.g., same day, 24 hours, or configurable admin-defined window) should be applied to prevent misuse or retroactive adjustment of historical revenue.
    • Audit logs should clearly reflect:
      • The original incorrect date
      • The corrected date
      • The user who performed the correction

    Benefits

    • Ensures Guest Ledger accuracy without waiting for the incorrect future date to pass.
    • Reduces unnecessary accounting discrepancies.
    • Removes the need for manual workarounds or support tickets for simple user error.
    • Creates transparency and accountability through audit logging.

    Example Scenario

    A minibar item is consumed on March 5, but the user accidentally selects April 5 in the consumption date field. The item posts correctly on the guest’s bill, but because consumption is in the future, the item remains on the Guest Ledger until April 5 — even though it has already been settled. With this enhancement, staff could correct the date immediately and maintain an accurate ledger.

    Summary

    Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.

    Problem

    In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:

    • The item is still closed on the bill at the correct amount and date of posting.
    • However, the consumption date remains in the future.
    • As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes… more
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13. Apply a composite discount to a booking in addition to a composite rate

    Ons hoofdkantoor heeft besloten om een korting te gaan toepassen op een volledig samengesteld tarief – het skiteam tarief.
    De korting is 5% of 10% maar moet dan evenredig van het totaalbedrag afgetrokken worden, met bijbehorende BTW-tarieven.

    Als ik nu de korting handmatig bereken en onder het kopje logies afboek, dan heeft dit effect op onze ADR en logies-omzet, hoewel er ook een korting van F&B af moet. Graag zou ik naast een samengesteld tarief ook een samengestelde korting willen kunnen toepassen op een boeking.

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14. Availability & occupancy reports easier dates picker

    For example, when selecting a start date that is one year ahead, the end date should automatically jump to the same date (or at least the same year) as the selected start date. From there, the user could easily adjust the end date forward if needed.

    Currently, when choosing a start date far in the future, the end date calendar does not follow automatically. The user has to manually navigate one year forward again in the end date field, which makes the process slower and less user-friendly.

    An automatic synchronization of the end date with the selected start date would make the report much easier and faster to use.

    For example, when selecting a start date that is one year ahead, the end date should automatically jump to the same date (or at least the same year) as the selected start date. From there, the user could easily adjust the end date forward if needed.

    Currently, when choosing a start date far in the future, the end date calendar does not follow automatically. The user has to manually navigate one year forward again in the end date field, which makes the process slower and less user-friendly.

    An automatic synchronization of the end date with the selected start date would… more

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15. Capacity per Room

    Capacity per room not per category would be Great since mews still doesnt have Inventory to manage extra beds. Some of the Room in the category have Place for bed some Not, so please , Capacity per room

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16. More filters

    Being able to filter more in the system, instead of having to "sort by" or select each category one by one to get the information needed.
    For example, being able to select multiple rate codes/or guests with a specific cost when filtering in the booking report.
    Also being able to search by the guest name in the reservation report.

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17. invoice without room category

    To remove the room category from the invoice

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18. Multi-department allocation for Mews products

    Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
    💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
    This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.

    Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.

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19. When rebated a bill the reopen as a new bill is not an option after that.

    The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:

    Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.

    Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a bill and use the rebate function, that connection breaks, and we cannot fix the fault through BookVisit.

    To simplify our accounting and improve the guest experience, we need the option to always reissue as an open bill instead of being have the rebate function as an option. Rebate function is really really bad.

    The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:

    Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.

    Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a… more

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20. Chargebacks - Arbitration Rights need to be allowed

    Chargebacks need to let the merchant have the ability to have Visa/Mastercard Arbitration Rights against the issuing Bank by the Card Member. This ability can be easily rectified if STRIPE would allow it. All other credit card processing companies allow the Merchant to have arbitration in the United States.

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