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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. 9 votes

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  2. Hi do you have a way to offer a discount on default rate for the same day booking with a set-up time?

    9 votes

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  3. 9 votes

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  4. 9 votes

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  5. 9 votes

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  6. 9 votes

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  7. 9 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. 9 votes

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  9. A calculator inside Mews number fields. For example, when creating a 30% deposit, we have to use a calculator. Having the ability to do the calculation inside Mews would save a lot of time.

    9 votes

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  10. 9 votes

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  11. 9 votes

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  12. 9 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews Community.

    We would like to know more regarding how you would like to manage pricing for groups. Should you have any more information or use cases, please let us know in the comments section of this request, or by responding to this email.

    Thanks & regards,
    Aldair

  13. Require for internal marketing and operations (i.e. so email will not be visible on closed bills)

    9 votes

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  14. "As service orders are created, sometimes there are multiple items included in one ticket. Currently, there is no indication of total cost for multiple-item orders, however adding this piece of information could help keep users informed before anything is finalized."

    9 votes

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  15. Currently, Mews only automatically assigns the company profile to a reservation if the guest selects the specific corporate rate linked to the voucher. However, when a guest uses a voucher but chooses a public rate (e.g., “Website Promo”), the company profile is not automatically applied. This results in extra manual work and potential errors in billing and reporting.
    Why is this important?

    Ensures accurate billing and reporting for corporate bookings.
    Reduces manual intervention and the risk of human error.
    Improves efficiency for both hotel staff and corporate clients.
    Suggested Solution:

    We propose that Mews automatically assigns the company profile to…

    8 votes

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  16. Splitting a reservation to allow a room change should NOT create a new reservation. It is not operationally efficient and makes no logical sense. Creating a new reservation leads to several issues:

    If the invoice is already closed, it generates a credit note.

    If the invoice is still open, it splits it into two invoices.

    When analyzing data for important decision-making, it distorts the results because you end up with a new reservation that is not real. It alters metrics such as booking lead time, pickup, and more.

    I strongly believe this is an issue that MEWS should address

    8 votes

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  17. It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.

    Adding a calendar to show prices would also be great.

    8 votes

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  18. So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.

    My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?

    8 votes

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  19. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    8 votes

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  20. MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
    I really love MEWS, and like to involve and help.
    I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
    I know it is not really a idea, but I wanted to offer other Mewsers…

    8 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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