1863 results found
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Additional/customizable origin options.
Additional/customizable origin options.
When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.
18 votesHello,
Thank you for sharing your feedback with us.
Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?
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Availability and Occupancy report - All information in one screen
In my opinion it would better to view all information in one screen and avoid going to second screen. Thus we do not have to click multiple times to check availability status for each day rather we can have the full overview in one scree. Please add each space category and it's availability also in the first window / overview.
18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Wochentag zusätzlich zum Datum (Day of the week in addition to the date in the Reservation info)
Bitte den (abgekürzten) Wochentag zusätzlich zum Datum zB. bei Reservierungsdetails anzeigen.
.....
Please enter the (abbreviated) day of the week in addition to the date, e.g. show at reservation details in the reservation info (right hand side of a reservation)
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Multiple rates on avalability block
Availability blocks currently only allow the option to enter 1 specific rate for a block. Since we operate with different rates based on roomtypes, and a group often combines roomtypes, it would be great being able to select multiple rates.
Also offering a group to book online with a discount based on public rates, it would be good to be able to offer them both a discounted flexible rate and a discounted non-refundable rate.18 votesHello from the Mews product team,
Thank you for sharing your feedback on improving block functionality in Mews. We have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rooming list - possibility to customise/remove columns: remove room numbers
The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Message
In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...
We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.
Thank you.
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Inbuilt Charge-back/Credit Card Authority Forms
An option to send a credit card authority form (charge-back form) that is linked directly to booking.
This could be similar to a payment request, but would not charge the card the receiver inputs until date of booking? How do other Hotels send people charge-back forms currently? sending them independently from Mews feels disjointed, as we need to email them to guest, have them fill out and return to us, then we input payment details into Mews manually.18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation Dashboard - add invoice amount on the bill section
On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…18 votesHello,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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4 Last CC Digits to be shown on the side of "Charge and Close" button in billing
To verify with guest if this is the right card to be charged, show the last digits of the CC on the side of the CC Type Icon near "Charge and Close". This would avoid mistakes and this is also a LQA Standard (Leading Quality Assurance), which is one of the highest and most used hospitality standards.
18 votesThanks for the feedback!
This is definitely something that we wanted to take care of. We will let you know about its progress, in the meantime, happy to see how many people will see the importance of this nice feature!
Regards,
Mews -
18 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Group name visible on invoice
Show group name on invoice.
18 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Flexible rooms: from 4-pers easily to 2-pers room & other way around
We have two 4-persons private rooms. During the week, we have more request for 2-pers rooms. Is the following possible:
Making a room 1a and 1b. Room 1a is e.g. the 4-pers room, 1b is the 2-pers room. If room 1a is booked, that room 1b will automatically be closed and the other way around. So the price for room 1a is based on 4-persons and the price of room 1b is based on 2-persons. The possibility to close one of the rooms yourself in advance should still apply of course to manage your rates & availability as efficient as…
18 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Extra bed to be added after rate calculated from base rate.
Our flexi rate is +20% of our base rate. So when guest adds an extra bed for 1000 they get charged 1200 for the extra bed with a fexible rate.
We dont want this we only want to charge 1000.
So we cant use this feature and have to use extra bed as a product which in itself leads to other issues.18 votes -
18 votes
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Set minimum capacity for space
Each space category is specified with a maximum capacity setting to prevent too many guests and ensure that every companion is accommodated comfortably. In addition to maximum capacity, a setting to define a minimum capacity could also be beneficial for some properties that would like to reserve specific space categories for groups of a certain size.
18 votes -
Labelling of guests
It would be great if we could label the bookings individually and make sure that this is everywhere visible.
Example: Speakers from the seminar
We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…17 votes -
Bulk delete items from a bill
instead of having to delete one item at a time it should be possible to select more and delete all.
17 votes -
Excel Group Upload by Room Number Vs. by room category
When uploading Group blocks with excel, the system assigns rooms based on Room category, it would be beneficial to assign based on room numbers rather than room category
17 votes -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
17 votes -
Visualise rate derivation from rates list
In the list of rates, we see
Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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