1826 results found
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Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
148 votes -
Customize calendar events
Insert notes during special dates (events/ bank holiday's etc) in the timeline/ or color them so we are aware of pricing/ occupancy due to a special reason.
148 votes -
Change PAX on inhouse reservations
What we would like is to be able to change the PAX on a nightly basis.
E.g.
"Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.
As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
This makes our safety list, and other reports show the wrong amount of overnight guests and products.147 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Notify Housekeeping department of space status changes
When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.
145 votes -
keep the same price when changing the dates of a reservation
It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…
144 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
136 votes -
Allow proforma invoice on optional bookings
Now, it is impossible to print or send a proforma if booking is not confirmed
To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation135 votes -
134 votes
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Rate buckets & restriction based on occupancy
At the moment the restriction settings in MEWS are very complicated and extensive. When we try to close multiple rates that are within different Rate Groups (due to the settlement required) we have to close all rates individually. Our idea is to create Rate Buckets where you can add rates manually that only apply to restriction. This way, you can apply all restrictions on these Rate Buckets instead of on rate group or individual rates.
Furthermore, it would be perfect if you can apply restrictions based on occupancy %. I.e. if hotel is 60% booked, I want to close all…
127 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Restrict dates for products
Have the option to restrict product to specific dates.
For example: if we have New Years Eve Gala Dinner created as a product, would be very helpful to be able to restrict this product to only guests staying during the night of the 31st of December, and not to any booking date.125 votes -
can mark reservations as ''ready to check in'' or ''invalid credit card''
We need to have the option to can mark the reservations for the next days as ''ready to check in'' so we know that there is nothing else to do with this reservations in terms of testing the credit card, or whatever is needed to do with the reservation, or mark the reservation as ''incidence'' if there is something that needs to be done on that booking.
122 votes -
Bulk OOO/OOS update of spaces
Place multiple space categories ooo or house use at the same time.
117 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic logout of users
Since Mews is a cloud solution and therefore accessible from anywhere, it is important that users are careful to log out once they are no longer using the platform. To help increase security measures, a feature could be implemented to automatically log out Mewsers who have been inactive for a certain period of time. After this predetermined interval, users would then have to reenter their user details to access Mews again.
117 votes -
Under Space Categories, add a feature so that extra capacity is for children only.
My suggestion is to allow for extra capacity in space categories to be for children only. All my spaces are standard occupancy of two people with some spaces having extra capacity set at two. As a property want to be able to specify 2 adults + 2 children and not potentially attract booking for 4 adults.
111 votesHello Mewsers,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Improve house account loading speed
House Accounts which are regularly used tend load/open slowly due to high volumes of transactions.
Can we move historical data (90days and older) to a separate account or only load the most recent data when opening the account (last 60 days)
This will assist efficiency and speed when charging to house accounts.
109 votes -
Shift handover reports
Implement shift handover reports for employees to pass on to the next shift leader
109 votes -
Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days
Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.
106 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Customizable Preferred Space Features
With the Preferred Space Assignment Strategy, properties should be able to customize their own Preferred Space Features linked to the guest's profile rather than the hardcoded ones
105 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Improved group booking mail template
Group booking tables should be improved visually to clarify all enclosed reservation details
105 votes -
Charge, Close and Check out
When in the billing screen of a reservation that is due out. It would be nice to have an option to Charge, Close and Check out.
This would prevent us from having to go back into the reservation status and check out the room manually
102 votes
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