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Extending an in house booking - Mews changes room allocation

When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

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Rebeca Nieto shared this idea  ·   ·  Report…  ·  Admin →
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  • Jörg Selke commented  ·   ·  Report

    It's bad that you have to vote on it. It is and remains a fatal mistake

  • LSchneider commented  ·   ·  Report

    Very important,because guests could be checked in in rooms that are already occupied with other guest. This is also an security issue. Nobody wants to wake up at night with a stranger standing next to your bed or surprising you, when you take a shower!

  • Lenia Kokkinos commented  ·   ·  Report

    We’ve noticed an operational challenge when trying to extend the check-out time or stay of a guest who is already checked in. Currently, Mews requires the room to be unlocked and automatically moves the active reservation to a different space, which creates operational problems since the guest is physically already in the room. This is especially challenging for Medium to large size Hotels.

    Our expectated behaviour is:

    The in-house reservation should remain in its current room.

    The following reservation (new guest) should be automatically moved to another available space or flagged as overbooking if none are available.

    Having to manually move upcoming reservations adds unnecessary workload and increases and has way more errors than the reservation I am not currently working on. It would be more intuitive and operationally efficient if Mews prioritized keeping in-house guests in their assigned rooms during extensions.

  • Jessica Edelton commented  ·   ·  Report

    Hi,
    There is still a mayor issue with this. Are you working on fixing it?

  • ashleyt commented  ·   ·  Report

    I would like to be able to extend a in house booking and for MEWS to automatically un-allocate any bookings which have been blocked

  • Jo HowardSmith commented  ·   ·  Report

    Yes definitely agree, this makes my long stays so much easier

  • ashleyt commented  ·   ·  Report

    I would like to be able to extend a in house booking and for MEWS to automatically un-allocate any bookings which have been blocked this room on the timeline. The only exception to this would of course be for bookings which are locked which we would need to move manually. Currently MEWS doe not allow for these bookings to be extended until you have moved everyone on the timeline to make this available.

  • jairo.gimenezgodoy commented  ·   ·  Report

    Hi there,

    We have experienced some issues when extending semester reservations, as Mews was changing the room number automatically without informing the user. This lead into operational problems and it can be easily solved by implementing alerts as soon as there's ANY change into the reservation that has not been performed by the user.

  • Adina commented  ·   ·  Report

    When guests are extending their stay with a new booking (made at the front desk or via any OTA or directly on our website), it should be automatically allocated in the same room or bed, rather than finding the booking in the last room/bed available in the timeline.

  • roland.galliker commented  ·   ·  Report

    even worse. we noticed that if the hotel previously did give an upgrade to a better room, when extending the stay, mews reverts the old and the new reservation to the old category, thus chaning an in house guest to a completely new room the guest has never seen.
    We are always very scared to extend a stay as we never know were mews will move the "new" stay to.
    Thank you

  • roken commented  ·   ·  Report

    Please make our operational lives easier and fix this. It is way too convoluted as it stands. Too much room for error.

  • Claudia M. commented  ·   ·  Report

    We have frequent complains from our US properties about that matter. This leads into guest complains if they not paying 100% attention when extending a room.
    For me this is more bug fix then feature request!

  • kopoku commented  ·   ·  Report

    Great point. This actually happened last week with a vip guest. Thankfully i noticed in time that the room was already occupied. It's very strange. The system should prioritize the extension and not the old allocated booking.