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15 votesidea to upvote · 0 comments · Mews Guest Journey » Booking Engine · Flag idea as inappropriate… · Admin →
roland.galliker
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7 votesroland.galliker
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39 votesidea to upvote · 0 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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6 votes
An error occurred while saving the comment roland.galliker
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17 votesidea to upvote · 4 comments · Mews Guest Journey » Booking Engine · Flag idea as inappropriate… · Admin →roland.galliker
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25 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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11 votes
Hello Mewsers,
Thank you for the feedback.
It is currently possible to receive a copy of the confirmation email when bookings are made from the Distributor. This functionality can be enabled in your stay settings by selecting the option “Order generates email”. You can use this option to trigger an automatic email notification for the relevant departments.
Should you have any questions or require more information about this functionality, please contact our customer care team.
We look forward to your continued feedback and suggestions.
Kind regards,
AldairAn error occurred while saving the comment roland.galliker
commented
Many reservations come by phone or e-mail. Very nice to be able to send confirmation from within Mews, but on our files we just have the piece of paper written by hand while on the phone with guest. A bit poor as we and guests do "sign a contract" (Beherbergungsvertrag) and very poor in case of differences between "on the phone you told me" and the price we have in mews
roland.galliker
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6 votesroland.galliker
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13 votesidea to upvote · 6 comments · Mews Guest Journey » Booking Engine · Flag idea as inappropriate… · Admin →roland.galliker
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24 votes
Hello,
phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.
Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?
It is currently mandatory in Online check-in which is available for all of your guests.
Jakub
roland.galliker
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283 votesidea to upvote · 8 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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17 votes
An error occurred while saving the comment roland.galliker
commented
Not only in confirmation e-mails. Also in invoices (I do not understand that once a guest has set his language, billing mews does not automatically suggest guest language in order to print or send). All communication with guest, should whenever possible and translation available, be in guest language
roland.galliker
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267 votesidea to upvote · 8 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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27 votesidea to upvote · 1 comment · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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125 votesidea to upvote · 2 comments · Mews Guest Journey » Guest portal · Flag idea as inappropriate… · Admin →roland.galliker
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64 votesroland.galliker
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190 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Anetaroland.galliker
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2 votes
Hello everyone,
Thank you for submitting the idea. As long this is another great idea, unfortunately, this is not something we have planned to work on in the nearest future due to us focusing on different priorities – such as: adding new alternative payment methods.
You can still upvote, submit or comment on the idea and we can any time get back and have a discussion around it.
Looking forward to hearing more suggestions!
Best,
Jovanaroland.galliker
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13 votes
An error occurred while saving the comment roland.galliker
commented
A hotel should be able to choose by default if it prefers to use merchant or terminal payments. In case of merchant, there is the button of charge and close, so in reality, merchant choice would even not be necessary
roland.galliker
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3 votes
Hello,
Thank you for your feedback! It is unlikely that we will be working towards integrating this payment flow in the nearest future, we would like to solve your biggest problems and this was on our nice-to-have list, therefore it was not prioritized for the upcoming tertile.
Kind regards,
Jovana
Mews Product TeamAn error occurred while saving the comment roland.galliker
commented
Nous aussi nous acceptons les cartes WIR, and it would be nice to have (not need to have , but nice to have)
roland.galliker
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You are right and this is just crazy. Quite a few times we had to go on Timeline and search for the guest and wonder where he is gone !!!! Even for guests who were already checked in !