Not only should it be customizable, BUT ALSO in the guest language. At present all mail (pre-, post, invoices) are sent in system language !!!! When will it be possible to have guest needs at a top priority ?

Yes, we are a service/experience oriented industry, so in most cases we do not sell products but services, experiences, packages, and very little products

This is a good idea about currency.
But guests, should not have to choose their language, distributor should be responsive to operating system language and if possible also in currency.

even worse. we noticed that if the hotel previously did give an upgrade to a better room, when extending the stay, mews reverts the old and the new reservation to the old category, thus chaning an in house guest to a completely new room the guest has never seen.
We are always very scared to extend a stay as we never know were mews will move the "new" stay to.
Thank you

Hi, I do very much agree - with or without Covid-19!
Very often on phone or mail you agree on a per night rate, and we all hope that guest extend their stay. It is now a nightmare to make sure guest has the same price also the extra night(s).
Thank you