853 results found
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look up reservation through confirmation number
Have the possibility to look up a reservation through the confirmation number.
3 votesI am happy to share that we are currently beta-testing an improved global search that includes this feature request and we are open to accepting more properties!
If you would like to have this enabled at your property, please join our Beta community conversation! Cheers!
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Availability blocks through different bookable services
We work with two bookable services; stay and shortstay, using the same rooms. We want to ensure availability until a certain time for our shortstay partners therefore, we are using availability blocks with the moving release option. Unfortunately, the availability blocks are only blocking rooms in one bookable service. Making it possible to book the blocked rooms in the stay bookable service. It would be great if the system blocks these rooms in both services when adding an availability block in one of the services.
1 vote -
ICS File after creating of an email via email.
The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.
1 vote -
German Translation Occupancy Report
The German Translation of the "Availability & occupancy report" should be improved: The term "Stayovers" is currently translated to "Bleibende Gäste", which translates back to English as "staying customers" which is incorrect, because the row labeled includes only the room count, not the guest count.
So correctly this row should be labeled as "Bleiber" or "Bleibende (Räume)" .1 vote -
Automate Availability Adjustment Release
A client raised a strategy they used at their property to manage overbookings in lower space categories.
They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?1 vote -
Block the entry of a free adjustment when adding a product to an invoice
We want to have an option to block the entry of a free adjustment when adding a product to an invoice.
This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.
Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.
What is the problematic use case?
When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
But users make the mistake of refunding a free…1 vote -
print confirmation letter
A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.
11 votes -
Note on Bookings
Every other PMS system I have used categorises Notes on bookings.
This really is a feature that needs developing In MEWS.There should be various boxes, one for Housekeeping Notes/ One for F&B notes/ Spa etc ...
These teams can then print off reports for notes just for them, without having to wade through things that are irrelevantAlso one for Public notes ( visible for Guests to see on confirmations and online Kiosks for self check in )
Private notes for Internal notes - visible only for staff & hidden from Guests.
This makes for a seamless guest journey,…
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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translation in all languages from the default language
It is extremely tedious to have to change the translation for each possible languages for each individual element in Mews. A simple task such as making an edit to a unit descriptions requires 150 different entries if we want to accomodate all languages.
There should be an AI tool that translates all Mews textfields in all possible languages from a default language to manage all other translations, such as Deepl for websites.
2 votes -
Support cases
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.1 vote -
Monthly timeline not functionable
could you please look into the monthly timeline as currently not a viable option (actually, it is totally useless).
you can only see bookings of 14+ nights - we need to see all of them
you can not move bookings - we need to be able to do so
for us, we don't necessarily need to see a full year, but anything of 3+ months would be acceptable2 votes -
Missing integration with Melzer Kassen POS
Melzer Kassen integration missing
2 votes -
Chat icon location
Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?
1 voteHello from the Mews product team!
We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat).
Thank you again for sharing your idea!
Ettore
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Sort categories by availability
When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.
1 vote -
Name Restrictions
I would like to be able to set my own name for the restrictions that would be visible to the reservations team when they are booking a reservation and want to check on why they are seeing a room as restricted.
1 vote -
Availability & Occupancy Report + Restrictions
We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.
1 vote -
Enable Report Column User Customization
Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…
1 vote -
Reassign Reservation Spaces
I would like it if Mews could reassign reservations to a different space if it could open up another reservation. I have a couple of niche uses for this at my property but can think of a few ways other properties may use it too.
My property has 22 rooms with 22 space categories because our guests like to book their favorite room and we want to cater to that. I have a few rooms that would work really well as desk space because they are big and I can lock the bedroom doors to prevent their use if it…
1 vote -
bevestiging
De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?
1 vote -
Serial task
Our receptions teams does certain task daily/weekly/monthly. It would be greate to have the option to create serial task.
5 votes
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