It would be nice if you can block certain company profiles from being edited or deleted.

A simple check box for this, similar to the invoiceable checkbox would be great.

If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.

As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.

Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.

A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.

Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation

Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.

Hello,

the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").

Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".

Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.

Translated with www.DeepL.com/Translator (free version)

Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).

It would be very useful to have an occupancy report/overview of all the groups per stay day / per status. Then a second layer on picked up vs non picked up rooms per group. To determine wash and create accurate forecasting.

Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are

With extending action log, you will be able to see more information about changes that have been made in your property.

We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)