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Mews Operations (PMS)

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  1. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    14 votes

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    5 comments  ·  Reports  ·  Admin →
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  2. We would urgently require the addition of the status "Cancelled" to availability blocks, so that at a glance we can immediately find the status of a group in the Availability Block Report

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request as a roadmap item as we are currently investigating additional states for availability blocks.


    If you would be interested in being contacted to share your feedback and use cases with our product team. Please response to this email.


    Kind regards,


    Aldair Borges

    Product Manager

  3. Availability Blocks no longer copy rates from the BAR, even if setup to do so. Instead these load Base Rate with weights.

    This old school way of Groups pricing is no longer viable for properties with advanced RMS where each room is being priced fully dynamically and independently.

    Please bring back that functionality to this absolutely great feature. Since the availability blocks were introduced, our Groups managers cut hours spent on having to manually process each quotation. But without this pricing in there, the tool became useless, unfortunately.

    Thank you.

    7 votes

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  4. give hotels ability to add a surcharge automatically to creditcard transations

    5 votes

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  5. Create new possibilities for properties to rent their spaces for additional bookable times. Bookings by minute and hourly bookings.

    This will give properties more opportunities to increase their revenue.

    5 votes

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  6. High-end properties tend to have multiple tiers of VIP guests.
    VIP tier/class 1
    VIP tier/class 2
    VIP tier/class 3

    It would be great if Mews had more classifications to allow properties have multiple VIP options to choose from for their guests.

    9 votes

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  7. The ability to create a rate for multiple properties in a chain/group/enterprise account

    2 votes

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  8. H all,

    A good old rooming list with the exact amount of departures and arrivals. nifty to see how many people are leaving a room/ beds in a dormitory. and also how many will be arriving on the day.

    2 votes

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    Hello Matt,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.


    Keep an eye on our release notes page for the final updates.


    https://releases.mews.com/en

  9. Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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  10. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    37 votes

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    1 comment  ·  Operations  ·  Admin →
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  11. As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.

    7 votes

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  12. until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
    I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
    thanks

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  13. i am trying to make a new booking for a guest as part of a "group".
    however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
    totally pointless.
    i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
    thank you for investigating and fixing.
    PS - this is not the first time this happens…

    1 vote

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  14. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    75 votes

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    Our Spacetime project is still being worked on. We are adding new time units (days, months, potentially hours), new space types, and optimize Mews to be ready to support various types of services. Feel free to upvote this topic if you wish to be updated about the progress and share your ideas in the comments!

  15. When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
    Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
    A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello David,


    Thank you for sharing your feedback with us.


    We are currently in the beta testing stage for the smart simple detail which now shows the room status of a the reservation.


    If you would be interested in being one of the early adopters for this feature, please respond to this email.


    Kind regards,

    Aldair


    Product Manager, Mews.

  16. Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hey Mewsers, Good News! We started working on your feature request and relative products will be available soon.

    You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.

    We will update this request once this is available in production.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

  17. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    107 votes

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    11 comments  ·  Operations  ·  Admin →
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  18. Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation

    4 votes

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  19. Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.

    1 vote

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  20. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    45 votes

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    Hey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.

    This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.

    More updates coming soon

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