-
Resources (parking lots, meeting rooms, co-working spaces and others) can be offered through multiple services
A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.
39 votesHello,
I’m very happy to announce that we are finishing the development of the the first phase of the Spacetime project – the extra beds functionality – and I’m looking for beta testers of this new feature.
It will allow our clients to manage the extra beds and baby cots effectively in Mews Commander.
We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.
Thank you!
Best regards,
Martin Kucera
Product manager
Mews.com -
Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
81 votesHi Mewsers!
Thank you for sharing your feedback and upvoting this request.
Our development team has begun working on this, keep an eye on our release notes page for updates!
-
New Billing Adjustment
I don't mind the new billing screen, once you get used to it, it is quite easy to use.
One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guestIt used to show as:
Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150Now shows as:
Past, 1/12/2020-2/12/2020 - 1129 x1 - $1503 votesHello Madelaine,
Thank you for reporting this. We are currently looking at resolving this use case, so that you will always be able to view guest stay details in the new billing screen.
We will send you an email as soon as it has been resolved.
-
Add a remove/delete option for the items you add in the billing section.
Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).
146 votesHello Mewsers,
We are very happy to inform you that we have released the new group billing screen!
On this screen you will be able to remove items that have accidentally been added to a bill.
We are currently working on the ability to automatically post negative charges (rebates) with a single click.
Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.
Keep an eye on our release notes page for more!
-
Extra time line for meeting rooms
There should be an extra line for the meeting room. So we can place Reservations in MEWS
27 votesHello, we are working on this feature now. I will keep you updated about the progress.
Best regards,
Martin Kucera
Product manager
Mews.com -
Room numbers in group billing screen
Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are
35 votesHi Mewsers,
We are happy to inform you that we are currently working on adding room numbers and space names to the new billing screen.
-
Extended action log
With extending action log, you will be able to see more information about changes that have been made in your property.
342 votesHi there Mewsers!
You’ve asked and we’ve listened.
We upgraded the action log to make it more detailed and easier to use.
Below are some of the additional details that we’ve added.
Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.
We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.
And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.
We will continue working on updates to the action log for different sections of the system. Stay tuned for more!
-
Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
26 votesGood news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:
1. In Commander, property can newly send payment request from guest profile > Payments tab
2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.
3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.
4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.
5. Property is notified when payment request is fulfilled or expired via Task.
And that’s it. How do you like it? Feel free to share your feedback with us.
We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…
-
Automatically move the charges to company account (paymaster)
We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)
30 votesWe’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.
-
Add notes to room
Would be handy to set notes to rooms without marking them our of service.
19 votesHi Mewser,
Thank you for your request! This feature has been added to our list for development.
Keep an eye on our release notes page for updates.
-
allow space type like meeting rooms
We would love to be able to create and Manage availability for meeting rooms .
Can you create a space type for day use that can be excluded from the occupancy rate ?19 votesHello,
I’m happy to announce that we are working on a new functionality that will allow our clients to manage meeting rooms as well as other spaces/resources.
If you wish to learn more, please, contact me via martin.kucera@mews.com, I will be pleased to share details about the new product.
Best regards,
Martin Kucera
Product manager
Mews.com -
Easy actual overview of extra beds/baby beds in use
There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.
18 votesHello,
I’m very happy to announce that we are finishing the development of the extra beds functionality and I’m looking for beta testers of this new feature.
We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.
Thank you!
Best regards,
Martin Kucera
Product manager
Mews.com -
10 votes
Hello Mewsers,
We are currently working on expanding segmentation reporting in Mews.
Soon you will be able to “group by” booking source which will show you the original source a reservation was created in before it is passed to the the channel manager, and finally Mews.
Keep eye on our release notes page for more updates.
-
Improved group booking mail template
Group booking tables should be improved visually to clarify all enclosed reservation details
67 votes -
Customer notes in Commander App
As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.
57 votesHello from the Mews product team!
We are happy to inform you that we are currently developing this feature.
-
Privilege: Access to Mews reports
By adding an additional privilege to employee profiles, managers or admins could remove access to these reports for any individuals that do not need to see it.
43 votesWe’re developing some simple permissions to hide these reports from employee profiles:
Accounting Report
Manager Report
Merchant Balance ReportPlease let us know if you have questions how this will work. :)
-
Stay products in Commander App
As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.
20 votesHello,
I’m happy to inform you that we are currently working on the minibar functionality in the Commander app. It will allow the housekeeping to add minibar items (and other stay products) to guest’s bill.
I will inform you as soon as we have the feature released. If you wish to participate in our beta testing program, please, reach out to me via martin.kucera@mews.com. Thank you!
Best regards,
Martin Kucera
Product manager
Mews.com
- Don't see your idea?