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Send invoice directly to company profile
Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?
We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.
164 votesHey Mewsers,
Good News! We started working on your feature request and Company profile will be updated soon.
We hope to add multiple email addresses to a company profile so you will be able to choose to whom send the company invoice.
Thanks.
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Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
23 votesHi Kyle,
Thank you for the request. We are very happy to inform you that we are currently, working on showing the number of nights a guest will be staying at your property in the summary tab.
You can follow our release notes page for the final update.
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Resources (parking lots, meeting rooms, co-working spaces and others) can be offered through multiple services
A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.
47 votesHello,
I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.
There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.
The process of creation of new bookable services is described in these two guides:
https://mews.force.com/s/article/create-new-bookable-services?language=en_US
https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US
The team is currently shifting its focus towards multiple time units functionality, which should unlock e.g. the possibility to create and efficiently manage monthly reservations.
Best regards,
Martin Kucera
Product manager
Mews -
Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
98 votesHi Mewsers!
Thank you for sharing your feedback and upvoting this request.
Our development team has begun working on this, keep an eye on our release notes page for updates!
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Applying Discounts on the fly from the NRS
Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.
2 votesHey Mewsers, Good News! We started working on your feature request and relative products will be available soon.
You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.
We will update this request once this is available in production.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
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Wrong Translations Begleiter
Hello,
the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").
Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".
Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.Translated with www.DeepL.com/Translator (free version)
1 voteHello Kathlyn,
Thank you for sharing your feedback with us. Our team is currently updating translations for companions across the system to the correct translations of “Begleitperson” in both singular and plural forms.
The reservation screen and timeline are now up to date. However, our team will conduct a full review to ensure all sections are up to date. Should you find any outlying occurrences please do let us know.
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Unavailable Billing page from Action log tab in reservation module
Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation
2 votesHi Vendula,
Thank you for your feedback. This is not an intended action, the tea is currently looking for a solution to resolve your request.
We will update you once it has been resolved.
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Display consumption date on the bill
Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.
49 votesHey Mewsers, Good News! We started working on your feature request and the consumption dates will be more clearly visible on the invoices soon.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is tomorrow – https://www.mews.com/en/resources/webinars/product-webinar-march-2021
Your Mews Product Team
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Store & search for proforma invoices in Mews
Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.
27 votesHey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.
This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.
More updates coming soon
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1 vote
After further review of your request with our team, it has been determine that the OTA confirmation number from TARS is not currently being stored in Mews. As such our team is currently solving this.
We will inform you as soon as the update has been released.
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Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
32 votesGood news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:
1. In Commander, property can newly send payment request from guest profile > Payments tab
2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.
3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.
4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.
5. Property is notified when payment request is fulfilled or expired via Task.
And that’s it. How do you like it? Feel free to share your feedback with us.
We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…
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Add a remove/delete option for the items you add in the billing section.
Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).
156 votesHello Mewsers,
We are very happy to inform you that we have released the new group billing screen!
On this screen you will be able to remove items that have accidentally been added to a bill.
We are currently working on the ability to automatically post negative charges (rebates) with a single click.
Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.
Keep an eye on our release notes page for more!
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Extended action log
With extending action log, you will be able to see more information about changes that have been made in your property.
351 votesHi there Mewsers!
You’ve asked and we’ve listened.
We upgraded the action log to make it more detailed and easier to use.
Below are some of the additional details that we’ve added.
Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.
We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.
And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.
We will continue working on updates to the action log for different sections of the system. Stay tuned for more!
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Room numbers in group billing screen
Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are
36 votesHi Mewsers,
We are happy to inform you that we are currently working on adding room numbers and space names to the new billing screen.
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Automatically move the charges to company account (paymaster)
We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)
32 votesWe’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
2 votes -
Add notes to room
Would be handy to set notes to rooms without marking them our of service.
21 votesHi Mewser,
Thank you for your request! This feature has been added to our list for development.
Keep an eye on our release notes page for updates.
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Easy actual overview of extra beds/baby beds in use
There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.
18 votesHello,
I’m very happy to announce that we are finishing the development of the extra beds functionality and I’m looking for beta testers of this new feature.
We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.
Thank you!
Best regards,
Martin Kucera
Product manager
Mews.com -
Age-based pricing
For guests that are traveling with children, it is nice to give them a discounted price for some stay products, such as breakfast or excursions. Implementation of pricing for children can help to alleviate some of these costs for your customers and make pricing more attractive for families.
251 votesHey Mewsers, Good News! We started researching and collating information about this feature request and Age-based pricing is now on our roadmap as one of our priorities for 2021.
There will be several iterations of releases throughout this year as it is a complex subject that we are tackling. Including pricing, stay products, city taxes, and many more. We will continue to update you through this feature request but remember to check out our product webinars every month (the next one being tomorrow – https://www.mews.com/en/resources/webinars/product-webinar-march-2021) and also keep an eye on our release notes (https://www.mews.li/app/release-notes).
Thanks for your contribution to this request and we will continue to keep you posted.
The Mews Product Team
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Merge company profiles
Company profiles are very important to keep track of business travelers and are used to analyze data regarding corporate stays. For this reason, it is always important to keep company details up to date. As many companies change or if there are any duplicate profiles, it could then be very useful to implement company profile merging, similar to the feature available for customer profiles. This addition can help keep all profiles up to date and encourage consolidation in your property's system.
146 votesHey Mewsers,
Good News! We started working on your feature request and Company profile will be updated soon.
Allowing merge between similar profile is on top of our list.Thanks.
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