57 results found
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blocks does not appear in the reporting
Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
It falsifies all reports also the reporting to external Management Systems.14 votesHello from the Mews product team,
Thank you for sharing your feedback with us.
Our development team is currently working on resolving this issue, you can expect an update for this in the coming weeks.
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Add status "Cancelled" to availability blocks
We would urgently require the addition of the status "Cancelled" to availability blocks, so that at a glance we can immediately find the status of a group in the Availability Block Report
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request as a roadmap item as we are currently investigating additional states for availability blocks.
If you would be interested in being contacted to share your feedback and use cases with our product team. Please response to this email.
Kind regards,
Aldair Borges
Product Manager
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URGENT: Availability Blocks for Groups no longer consider individual rates per room types, but only oldschool Base rate weights
Availability Blocks no longer copy rates from the BAR, even if setup to do so. Instead these load Base Rate with weights.
This old school way of Groups pricing is no longer viable for properties with advanced RMS where each room is being priced fully dynamically and independently.
Please bring back that functionality to this absolutely great feature. Since the availability blocks were introduced, our Groups managers cut hours spent on having to manually process each quotation. But without this pricing in there, the tool became useless, unfortunately.
Thank you.
7 votesHello,
Thank you very much for sharing your feedback with us.
Our team us currently looking into resolving this use case for copy rate pricing in Mews Operations.
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Credit Card Surcharge
give hotels ability to add a surcharge automatically to creditcard transations
5 votesPlanned for beginning of next year
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enable additional hourly bookings and bookings by minutes
Create new possibilities for properties to rent their spaces for additional bookable times. Bookings by minute and hourly bookings.
This will give properties more opportunities to increase their revenue.
5 votesHi, our team is currently working on the implementation of hourly reservations. We will keep you posted about the progress.
Kind regards,
Martin Kucera
Product manager
Mews
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Ability to create multiple VIP tiers
High-end properties tend to have multiple tiers of VIP guests.
VIP tier/class 1
VIP tier/class 2
VIP tier/class 3It would be great if Mews had more classifications to allow properties have multiple VIP options to choose from for their guests.
9 votes -
Multi Property Rate Creation
The ability to create a rate for multiple properties in a chain/group/enterprise account
2 votesWe are working on this at the moment with our Portfolio team. We will update you towards the end of the year with the progress on this topic.
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Housekeeping Room List
H all,
A good old rooming list with the exact amount of departures and arrivals. nifty to see how many people are leaving a room/ beds in a dormitory. and also how many will be arriving on the day.
2 votesHello Matt,
Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.
Keep an eye on our release notes page for the final updates.
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Block Rates
Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.
4 votesHello Nina,
Thank you for sharing your feedback with us.
We are happy to inform you that we are currently working to allow for custom rate prices for blocks so that you can adjust the rate price per day, per space category when creating a block.
Keep an eye on our release notes page for the latest updates:
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Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
37 votesHi Kyle,
Thank you for the request. We are very happy to inform you that we are currently, working on showing the number of nights a guest will be staying at your property in the summary tab.
You can follow our release notes page for the final update.
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Introduce monthly rates
As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.
7 votes -
Sending emails from mobile
until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
thanks1 voteHello,
Thank you for sharing your feedback with us.
Out team has identified the issue as a bug for users using Safari on iPhone and is currently looking into a solution.
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system error with making additional booking
i am trying to make a new booking for a guest as part of a "group".
however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
totally pointless.
i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
thank you for investigating and fixing.
PS - this is not the first time this happens…1 vote -
Resources (parking lots, meeting rooms, co-working spaces and others) can be offered through multiple services
A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.
75 votesOur Spacetime project is still being worked on. We are adding new time units (days, months, potentially hours), new space types, and optimize Mews to be ready to support various types of services. Feel free to upvote this topic if you wish to be updated about the progress and share your ideas in the comments!
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Room Status in Details Pane
When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.2 votesHello David,
Thank you for sharing your feedback with us.
We are currently in the beta testing stage for the smart simple detail which now shows the room status of a the reservation.
If you would be interested in being one of the early adopters for this feature, please respond to this email.
Kind regards,
Aldair
Product Manager, Mews.
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Applying Discounts on the fly from the NRS
Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.
3 votesHey Mewsers, Good News! We started working on your feature request and relative products will be available soon.
You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.
We will update this request once this is available in production.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
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Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
107 votesHi Mewsers!
Thank you for sharing your feedback and upvoting this request.
Our development team has begun working on this, keep an eye on our release notes page for updates!
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Unavailable Billing page from Action log tab in reservation module
Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation
4 votesHi Vendula,
Thank you for your feedback. This is not an intended action, the tea is currently looking for a solution to resolve your request.
We will update you once it has been resolved.
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Monthly pricing of services
Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.
1 voteHi, this functionality is currently being developed. Monthly pricing will be supported in Mews soon.
Best regards,
Martin Kucera
Product manager
Mews
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Store & search for proforma invoices in Mews
Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.
45 votesHey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.
This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.
More updates coming soon
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