Mews Operations (PMS)

Mews Operations (PMS)

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  1. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    39 votes
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    2 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m very happy to announce that we are finishing the development of the the first phase of the Spacetime project – the extra beds functionality – and I’m looking for beta testers of this new feature.

    It will allow our clients to manage the extra beds and baby cots effectively in Mews Commander.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  2. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    81 votes
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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. I don't mind the new billing screen, once you get used to it, it is quite easy to use.
    One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guest

    It used to show as:
    Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150

    Now shows as:
    Past, 1/12/2020-2/12/2020 - 1129 x1 - $150

    3 votes
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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Madelaine,

    Thank you for reporting this. We are currently looking at resolving this use case, so that you will always be able to view guest stay details in the new billing screen.

    We will send you an email as soon as it has been resolved.

  4. Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).

    146 votes
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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this screen you will be able to remove items that have accidentally been added to a bill.

    We are currently working on the ability to automatically post negative charges (rebates) with a single click.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Keep an eye on our release notes page for more!

    https://releases.mews.com/

  5. There should be an extra line for the meeting room. So we can place Reservations in MEWS

    27 votes
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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  6. Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are

    35 votes
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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. With extending action log, you will be able to see more information about changes that have been made in your property.

    342 votes
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    10 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  8. Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    26 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

    1. In Commander, property can newly send payment request from guest profile > Payments tab

    2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

    3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

    4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

    5. Property is notified when payment request is fulfilled or expired via Task.

    And that’s it. How do you like it? Feel free to share your feedback with us.

    We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…

  9. We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)

    30 votes
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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Would be handy to set notes to rooms without marking them our of service.

    19 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  11. We would love to be able to create and Manage availability for meeting rooms .
    Can you create a space type for day use that can be excluded from the occupancy rate ?

    19 votes
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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  12. There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.

    18 votes
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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m very happy to announce that we are finishing the development of the extra beds functionality and I’m looking for beta testers of this new feature.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  13. 10 votes
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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  14. Group booking tables should be improved visually to clarify all enclosed reservation details

    67 votes
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    in progress  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.

    57 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  16. By adding an additional privilege to employee profiles, managers or admins could remove access to these reports for any individuals that do not need to see it.

    43 votes
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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.

    20 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to inform you that we are currently working on the minibar functionality in the Commander app. It will allow the housekeeping to add minibar items (and other stay products) to guest’s bill.

    I will inform you as soon as we have the feature released. If you wish to participate in our beta testing program, please, reach out to me via martin.kucera@mews.com. Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

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