Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be nice if you can block certain company profiles from being edited or deleted.

    A simple check box for this, similar to the invoiceable checkbox would be great.

    If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.

    4 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  2. As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.

    7 votes

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    on the roadmap  ·  2 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    35 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

    We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

    176 votes

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    10 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers,

    Good News! We started working on your feature request and Company profile will be updated soon. 

    We hope to add multiple email addresses to a company profile so you will be able to choose to whom send the company invoice.

    Thanks.

  5. Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.

    2 votes

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  6. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    62 votes

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    4 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Our Spacetime project is still being worked on. We are adding new time units (days, months, potentially hours), new space types, and optimize Mews to be ready to support various types of services. Feel free to upvote this topic if you wish to be updated about the progress and share your ideas in the comments!

  7. Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request and relative products will be available soon.

    You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.

    We will update this request once this is available in production.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

  8. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    104 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.

    1 vote

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    35 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.

    This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.

    More updates coming soon

  12. Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.

    53 votes

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    3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request and the consumption dates will be more clearly visible on the invoices soon.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is tomorrow – https://www.mews.com/en/resources/webinars/product-webinar-march-2021

    Your Mews Product Team

  13. Hello,

    the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").

    Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".

    Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
    it is very confusing.

    Translated with www.DeepL.com/Translator (free version)

    1 vote

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Kathlyn,

    Thank you for sharing your feedback with us. Our team is currently updating translations for companions across the system to the correct translations of “Begleitperson” in both singular and plural forms.

    The reservation screen and timeline are now up to date. However, our team will conduct a full review to ensure all sections are up to date. Should you find any outlying occurrences please do let us know.

  14. 1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    After further review of your request with our team, it has been determine that the OTA confirmation number from TARS is not currently being stored in Mews. As such our team is currently solving this.

    We will inform you as soon as the update has been released.

  15. Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    33 votes

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    on the roadmap  ·  Aneta responded

    Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

    1. In Commander, property can newly send payment request from guest profile > Payments tab

    2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

    3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

    4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

    5. Property is notified when payment request is fulfilled or expired via Task.

    And that’s it. How do you like it? Feel free to share your feedback with us.

    We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…

  16. Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).

    165 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this screen you will be able to remove items that have accidentally been added to a bill.

    We are currently working on the ability to automatically post negative charges (rebates) with a single click.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Keep an eye on our release notes page for more!

    https://releases.mews.com/

  17. It would be very useful to have an occupancy report/overview of all the groups per stay day / per status. Then a second layer on picked up vs non picked up rooms per group. To determine wash and create accurate forecasting.

    15 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We are happy to inform you that once we release block functionality (which is currently under development) in Mews you will be able to see an overview of group reservations picked up vs non picked up and compare it to your general availability from the new Availability & Occupancy report.

    Keep an eye on our release notes page for the latest updates:

    https://releases.mews.com/en

  18. Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are

    37 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  19. With extending action log, you will be able to see more information about changes that have been made in your property.

    358 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  20. We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)

    34 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    We’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.

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