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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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23 results found

  1. Easier search of the overbookings.

    506 votes

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    Hey Mewsers,


    Good News! It is my pleasure to announce we have started a Beta of an improvement to our search bar that will allow users, among many things, to easily find the unassigned reservations that are causing the infamous red line on the timeline!


    If this is a common need, you can even save this search as a favorite (with the star icon on the search bar) and avoid having to type it!


    If you would like to take part of the Beta, please join the conversation via the Community post here.


    Yours,

    Ettore Zotarelli

    Senior Product Manager - AI & guest Communications

  2. Create bookings directly from the timeline by clicking and dragging to pre-fill your date selection and then complete all remaining booking details

    479 votes

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    Hey everyone from the community! 🙌


    I'm happy to announce that we started the development of this functionality and will be in beta testing in the upcoming few months!


    I'll share more information here once we're up and running so that you can join the beta testing program and share with us your thoughts.


    I can't wait to make the Timeline experience better for all of you 👏

  3. With extending action log, you will be able to see more information about changes that have been made in your property.

    386 votes

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    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  4. When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.

    179 votes

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  5. Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    151 votes

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    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to [email protected] if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

  6. Automatic reminder emails for approaching invoice due dates

    82 votes

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  7. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    78 votes

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    Dear Mews Customers, 


    I have a fresh update from our development.


    Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time. 


    With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services. 


    In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)


    If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.


    Kind regards,


    Martin Kucera

    Senior Product Manager

    Mews

  8. To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

    This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

    The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

    59 votes

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    Hi, we are currently working on ability to link both payments and charges (including additional products) to the reservation, and that reservation number will be populated in the Accounting report. 

  9. To have the possibility to have different cancellation policies for different periods within the same rate group.

    55 votes

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  10. We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)

    46 votes

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    We’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.

  11. The window on the envelope is always on the left. It is on the right side of the invoice. Changing the billing header address would be very helpful. Thank you.

    42 votes

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  12. Split an existing restriction into 2 or copy.
    When I have a restriction on overall level for a whole year and I temporary need to remove that for 1 date (for example to make a group reservation) it would be useful to be able to split the existing restriction in 2 or simply make a copy and alter the dates.

    41 votes

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    on the roadmap  ·  Anonymous responded

    Hey Mewsers, Good News! We started working on your feature request and the option to Split Restrictions will be ready soon.  
    Remember, keep up to date with our releases by checking out our release notes - https://releases.mews.com/en.

  13. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    37 votes

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  14. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    27 votes

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  15. To setup 2 policies applicable to 1 rate who has different season instead of creating new rates for each season. The current system block guest from booking through 2 seasons. Example: A stay Dec 17 to Dec 25. December 17 to 20 is low season and December 21st to 25 is holiday/peak season. Low season is 1 policy and Peak/Holiday is 1 policy. Currently, I have 2 rates due to the policy issue.

    27 votes

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    Dear Mews-ers,


    I trust this message finds you well! 


    I'm thrilled to announce that this particular subject is firmly on our roadmap for the year 2024. To gain a deeper understanding of this topic, I'd greatly appreciate your insights and would like to explore the possibility of setting up a discussion in the coming weeks.


    Should you be interested, please don't hesitate to respond to this email.


    Eagerly anticipating your response!


    With warm regards,

  16. Scroll timeline up/down and bring back horizontal scroll bar.

    24 votes

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    Hello, it's Martin here, from Mews.


    Thank you for upvoting the topic of scrolling on the timeline. We are currently adding this option & looking for testers. If you want to test the solution and share your feedback with Mews product team, please, let us know by responding to this e-mail.


    Kind regards,

    Martin Kucera

    Product manager, Mews

  17. Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello Mewsers,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently beta testing this new functionality, themed "multi-group blocks".


    Multi-group blocks

    Multi-group blocks will enable you to create multiple groups with up to 750 reservations each in a single block. This means that you will no longer have to create multiple blocks for large groups which is typically of blocks created for up 1 year for travel agency contracts. They can now all be automatically linked to a single block, effectively giving you 2 types of blocks 1) Single group blocks and 2) multi-group blocks.


    Multi-group blocks are a prerequisite to activating rolling release dates, as they prepare your property for handling large groups. You can learn more about the features that will be made available to beta testers in the recording linked below:

    https://www.loom.com/share/1cd6019dd6314b428833094a8bdb9d19?sid=e7e27658-baba-423f-b3dc-6c63a705a670


    If you would like to beta…

  18. I see a lot of cool ideas from all Mews customers, but it would be so nice if any hotel could comment on each idea.

    If I put in a idea I need to wait a very long time for the voting process. What I would suggest, when a new idea is written by a hotel, is that Mews sends a message or emails to all its hotels (divided over several days to prevent spam emails). I am not looking at the new ideas a lot, because I am too busy with other things. If I would be notified I…

    9 votes

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    0 comments  ·  Other  ·  Admin →
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    on the roadmap  ·  Anonymous responded

    Hello from the Mews Product Team. Thanks very much for your feedback on our portal. This is a great suggestion. As you mentioned, we don't yet send e-mails for every idea posted as it can get overwhelming. However, we are happy to take this into consideration and will look into finding the right way to keep all of our customers informed.

  19. Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    6 votes

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  20. An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.

    5 votes

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