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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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798 results found

  1. Register denials

    Upon not finishing a booking, having mews register the reason for not completing the reservation.
    Registering the "missed" reservations and the quantity and reason could help sales optimize potential revenue.
    This could be done with a small box saying what is the reason for not completing the reservation? (price too high, no availability, test booking etc)

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. Import internal profile data to customer profile report

    Include all fields of the guest internals tab in the guest profile report. Guest profile notes are sometimes more important than reservation notes to give clarity to classifiers.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  3. Shopping cart abandonment automatic e-mail

    it would be a cool e-commerce feature increasing conversion if we could send a reminder and summary of an abandoned booking in distributor via e-mail. A personalised text and an easy way to book would be a must.
    Cheers

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. second email field on guest profile

    we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
    yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!

    16 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  5. More detailed summary

    Group summary has poor data. More detailed summary would be perfect for group reservation.

    Extra information:
    -Reservation ID
    -Name per reservation ID
    -Arrival - Departure per reservation ID
    -Conpanion per reservation ID
    -products per reservation ID such as bike rental, extra bed

    2 votes
    2 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Booker history on client profile

    It would be convenient when we're on a profile to be able to see all the reservations for which this profile was the booker.

    17 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. indicate mandatory fields

    It would be helpful if there was a little asterisk or something to indicate which fields are mandatory to fill in in order to complete a check-in

    4 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Collect business address / billing address

    during check in (at reception, kiosk or online) or online check-out there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    188 votes
    20 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The option to change the standard text when no more rooms are available

    When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

    We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

    The option to change this text would be greatly appreciated.

    8 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    on the roadmap  ·  Jan Pulkrábek responded

    Hello,


    we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.


    Thanks a lot for good input.


    Jan from B2C Team

  10. Loyalty Program

    When a guest recerve online the system automatically delte the internal classification "Loyalty Program". It will be great is the system keep all the internals classifications.

    13 votes
    1 comment  ·  Loyalty  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. price increase for single categories (additional guests)

    With regards to our highest room category, which is our ******, we have a price increase for additional guests from CHF 50 to CHF 70,-/each and for children from CHF 30,- to CHF 35,-/each as of 1st January 2023!
    Therefore we need the possibility to amend only for *    ***** this cost

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. Credit Card Signature via Email

    When guests book reservations with credit cards (distributor, commander), it would be really nice if they can be sent an email to digitally sign for and accept the credit card information in order to guarantee their reservation. This might help us avoid losing chargebacks as much and also help us enforce cancellation policies (which are currently unenforceable due to no token/signature for no shows).

    11 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Multiple booking service in one Booking engine

    At the moment every booking service has its own Booking engine. It would be great if the customer could book multiple services in one flow. For example accommodation and parking spaces at the same time.

    13 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Prompt guests to make a donation when checking out online

    We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Profile creation for non-hotel guests when using Mews POS

    When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Time setting to order bookable products / services

    We offer certain additional services (like afternoon tea) for which we require a preparation time of 48 hours. unfortunately there doesn't seem to be the possibility to mark this when setting up the service - only that you can offer it prior to arrival. is there a way we can add a time limit on (i.e. 48 hours prior to arrival) and that it generates a task not on the day of arrival but for example a week prior to arrival or on the day of the product being added by the guest.

    8 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. Invoice request on registration cards

    So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.

    5 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Key card

    Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program

    1 vote
    0 comments  ·  Digital and physical keys  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSylvia Tang (Junior Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Include payment status to confirmation mail

    It would be good if the guest can get the exact information on their payment status in the confirmation email.

    It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.

    Its critical data that the client needs specially for transparency

    7 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. Be able to click on guest name or other parts in task description to direct to the reservation or bill the task applies to

    Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better

    19 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
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