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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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797 results found

  1. Handle reservations from multiple bookable services via one kiosk

    Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.

    2 votes
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Show reservation status in Mews Guest Portal

    Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.

    11 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  3. Additional Guests to sign reg card

    Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator

    8 votes
    1 comment  ·  Kiosk  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. Pre-populate the email template translation fields

    The standard mail templates provided by mews are great! However, one might want to make small adjustments.

    Currently, if you customize an email template the english 'Mews standard version' is shown. But for translations the fields are empty.
    Our only option is to have each mail template send to a test booking in every language and then deconstruct the html and translated texts in order to load them back in the system and change one or two words.

    Seems silly.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. Meta data for online check in: Time of signing + Location

    Additional supporting data of when the guest signed the online check in registration.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Rules to show cross-sell products in Online Check-in

    Hello,

    During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...

    4 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. Reservation report filters for online check in vs manual check in and online check out vs manual check out

    Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.

    7 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Disable unused languages

    Countless languages are usable in MEWS by default. This makes a selection, for example when creating profiles, sending confirmations, etc. very tedious.

    In our house only German and English are used and it would be great if you could deactivate the other languages via global system settings.

    This would greatly improve our processes

    6 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Mulitple confirmation templates

    Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.

    20 votes
    5 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Recurrence in Calendar Events

    As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.

    Example for recurrence selection - google calendar

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Disable check out button

    We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…

    7 votes
    1 comment  ·  Kiosk  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Bed Configuration Option in Booking Engine

    We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    60 votes
    8 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Sign in / Booking engine Image

    The Sign in image set under "Property" (seen in the guest portal) is also the image shown as background in the Booking Engine.
    We want the option to set different Pictures.

    Sign In image looks best in 640x800 while Booking engine background looks best in fullscreen (1080x1920).

    9 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. An optional booking to be confirmed only with a credit card

    At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    71 votes
    17 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Enable guest to proceed with voucher only

    Looking for IBE that ONLY allows customers moving forward having a Voucher code;
    Step 1/ Enter Voucher code
    Step 2/ If viable move forward taking reservations
    So having a landing page entering voucher code prior to moving to date/occupancy selection.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  16. recognize returning guest if he books by different OTA

    It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

    15 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Online check in - mandatory to finish all guests data to finish

    Online CI confirmation.
    When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.

    10 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  18. Apple Wallet for room keys

    Apple is allowing guest room keys to be stored within the Apple Wallet app as soon as next month. Additionally, data shows that consumers are growing weary of downloading apps such as a hotel app to get a key. The direction the consumer wishes to go is where they can receive a hotel room key via SMS, WhatsApp or Messenger and then store in their chosen wallet provider. What's Mews plan?

    4 votes
    0 comments  ·  Digital and physical keys  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Possibility to turn off automated e-mails for individual guests

    We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.

    These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.

    Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…

    44 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Multiproperty vouchers

    We are currently using Mews on Enterprise level. Thou multiproperty Mews gives us great analitics, unfortunately is a bit weaker on the day-to-day use. It would be great if we could create one promo voucher that would work for all the properties in the multiproperty booking engine. Currently this option is not available and vouchers need to be created separately for each property.

    4 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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