837 results found
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Invoice request on registration cards
So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Key card
Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include payment status to confirmation mail
It would be good if the guest can get the exact information on their payment status in the confirmation email.
It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.
Its critical data that the client needs specially for transparency
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Copy a task to multiple reservations
When adding multiple reservations to one guest profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task or an option to copy and paste a task.
49 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation payment update should also trigger routing rules
Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
Currently the routing rules do not trigger when the payment option updates.We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to set credit limits on bookings
We would love the ability to set room charge/credit limits on customer accounts.
For example, if we would like a guest's room charge account to not exceed $300, it would be great if we could set a limit in MEWS so room charge function is blocked once guest hits $300. From an operations perspective, this would help limit excessive room charge bills. From a sales perspective, we often release promotions that include a set level of 'credit' for the guest to use inhouse on F&B at the property.
3 votes -
Make cashlist the standard
Make cashlist the standard for every guest without (valid) credit card, instead of having to choose this manually to prevent guests from running away without paying.
12 votesGreetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Limitations for privilages - cant go beyoned price unless it was already paid for
Hello everyone,
we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.
1 vote -
Before Start email send only to Confirmation Email Enabled
The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.
Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online check-in is only displayed when all persons are complete
The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show reservation status in Mews Guest Portal
Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.
15 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customizable Kiosk Check-in Requirements
It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.
Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.
90 votes -
Emails automatiques pour les groupes (blocs)
Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Child recognition
Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child
1 vote -
Pull Guest Information from Apple Pay to Mews
Apple Pay stores information such as address, email, phone number on the phone of the guest. Apple Pay also allows sharing this information with 3rd party application.
It would be great if Mews can pull this information to get the information from the guest and further automate the journey for the guest.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Identify a guest as a "smoker"
it is sometimes important to know that a guest is a smoker to ensure they are allocated a room where this is allowed. nowadays most establishments are non-smoking and smokers are the exception rather than the norm.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking.com Integration: Transfer guests nationality to Guest profile in Mews
A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Optimize Confirmation Mails for Groups!
The Confirmations Mails are very hard to read for customers. You cannot even see wether the costs are per night or per person or in total! That leads to misunderstandings.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rules to show cross-sell products in Online Check-in
Hello,
During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adding additional guest(s) for short periods of a long stay
When guests are staying for several months, they often have visitors staying. These need to register and added to the booking.
Although this is possible, you are not able to add them for a couple of nights only. So you add them and remove them as you go along, but there is no track record of them at a later stage.
It would be great if you could add guests for a couple of nights only and be able to see the history in the booking to have a record of who stayed when.11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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