866 results found
-
Emails automatiques pour les groupes (blocs)
Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Kiosk language should change automatically based on nationality / guest info
Language depending on nationality, with the option for a manual override.
if the nationality is set for a spain, language should change to spanish. The kiosk is guest forward. default language can be set, but a more individual approach would be good9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
"How did you Hear about us"
A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
Please :)13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
edit guest and internal messages
The new messages functionality is a huge improvement for guest communication. It would be very useful to have additional options like archive/delete, mark as unread and star messages from customers (or internally).
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
Before Start email send only to Confirmation Email Enabled
The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.
Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Mews Booking Engine bug - Underage booked into room / space on their own.
Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.
Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
upload pictures to file upload on guest profile
Upload a picture taken directly from the webcam into the files section of a guest profile.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Online check-in is only displayed when all persons are complete
The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
The option to change the standard text when no more rooms are available
When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.
We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.
The option to change this text would be greatly appreciated.
8 votesHello,
we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.
Thanks a lot for good input.
Jan from B2C Team
-
Add cut-off time restriction option to the booking engine
We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.
103 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Rules to show cross-sell products in Online Check-in
Hello,
During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
add {ConfirmationNumber} to placeholders.
For example: We work with a mobile app (Zaplox) with deeplink to the mobile app, but we cannot make us of the deeplink at this moment, because placeholder {ConfirmationNumber} is missing. Therefor guests have to do all manually.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
rate description to be added as internal note in reservation
In hotels with many (corporate) rates where every rate has different cancellation terms, different benefits etc...front desk staff has difficulties to know what benefits are linked to certain rates. Displaying the rate description as a note in each reservation would help Front Desk to correctly inform guest.
Specific example: if a company with a corporate rate is entitled to a discount on our parking price (when the guest uses parking), it would be useful that when a reservation is created with that company rate...an automatic note appears: corporate rate with breakfast, 6PM cancellation policy and 10% on parking.
14 votes -
Possibility to add another email address in CC in automated emails
Often the booker asks us to copy the guest in the proposal or confirmation emails. Currently, we have to send the emails twice (once at the time of booking and again through the booking module). Would it be more efficient and clearer for the guest/booker to have the possibility to add another email address (recipients) in CC for the proposal and confirmation emails?
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Ability to create multiple VIP tiers
High-end properties tend to have multiple tiers of VIP guests.
VIP tier/class 1
VIP tier/class 2
VIP tier/class 3It would be great if Mews had more classifications to allow properties have multiple VIP options to choose from for their guests.
17 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Include payment status to confirmation mail
It would be good if the guest can get the exact information on their payment status in the confirmation email.
It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.
Its critical data that the client needs specially for transparency
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
search messages
a search function in the messages would be very helpful - or being able to see whether a guest has sent a message through MEWS in their profile/reservation.
For example if a guest asks to cancel and a cancellation/no-show fee would apply it would he useful to be able to check whether and when they requested this.
The CTRL+F command is quite tedious to use because it requires to load also older message first, and that is not ideal.11 votesReview of Mews Search starting and in exploration phase
-
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
130 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
send guest messages
At the moment, you cannot send a message or email from Mews to your guests.
This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.29 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
Booking Engine markup per competitor
differentiate the markup by competitor. EG: Booking =114%, HRS=110%, Weekendesk=120%,etc., because markup percentages are different per company.
Now it is only possible to give One markup for all chosen Competitors.1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
- Don't see your idea?