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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1850 results found

  1. I suggest being able to include as a prominent feature the origin of the client's reservation for room assignment.
    The inventory of our establishments may be reduced due to COVID 19 and I would like to be able to "reward" my direct clients with the best rooms in each room type.

    9 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Customers can choose to join the save the planet program, and therefor have no housekeeping services during their stay. We made this a product so customers can book the Save The planet program online. or front office can add it to a reservation. This product needs to be visible in the commander app. And if possible Housekeeping should be able to add the product during customers stay.

    4 votes

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  3. It will be very useful to put a note for each credit card in order to know if the credit card is a personal one or a professional one. So we will be able to take a deposit on the right CC and differentiate each CC.

    80 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Need to be able to print a proper summary booking

    -Number of nights and room details
    -Products
    -Total amount
    -Notes

    Display this information bed by bed
    Display total night per date
    Display total product per date
    Add button « Send by email »

    We need to have same informations when we print it and send it by email

    23 votes

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  5. Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.

    1 vote

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Nous accueillons chaque semaine une compagnie qui réserve 10 à 12 chambres chaque fois et invite de nouvelles personnes chaque fois.
    Le nom de ces personnes reste dans le profil paymaster que nous avons créé pour cette compagnie. Alors qu'elles ne vont pas revenir , il faudrait supprimer cette liste d'occupants de chambres car inutile et encombrante

    4 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Add the ability to set an MLOS rule that will reduce the MLOS applied where a short gap between two bookings is not long enough to satisfy the restriction applied to that respective Space Category. This is particularly needed for Short Term Rental operators where a Space Category has an inventory of 1. This functionality offered by Pricelabs.

    http://blog.pricelabs.co/minimum-night-settings/

    13 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Currently you can book adults or children into a space. However, particularly in hostels, some rooms aren't suitable for children. eg. you shouldn't be allowed to book a 10 year old into our 28 bed dorm on their own.

    44 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. so instead of graphs and drawing on the dashboard it would be great just to have name on it and when we click on the icon it gives the further details that was we can make the dashboard look much more clean and make more space

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Possibility to bill as a package the bills through the Fiscal printer as seen Mews.

    6 votes

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  11. possibility to add an icon on the timeline to alert of space features request on reservation or guest profile.

    In order to have quicker check and avoid to leave the screen of timeline and go to check for every guest if there are space features

    23 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    31 votes

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  13. Create an option to amend the advanced purchase discount % by day or day of week. I.e. Monday - Wed 10% off and thursday - saturday 15% and sunday 20% off

    12 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

    3 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. To avoid hotel staff from taking credit card details over the phone some hotels are creating optional bookings for guests and asking the guest to complete their Navigator profile in order to obtain the guests' credit card details securely. After payment details are supplied the staff are then have to manually change the status of the reservation to confirmed and process payments.

    It would beneficial if when a guest completed their profile set up for their optional booking that the status would automatically change to confirmed straight away and any payment automation that it set up is triggered automatically.

    16 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
    By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
    We notice many wrong bookings are made, since its set by default on 1.

    Could we please get a choice on whether we display 1 adult before 2 adults.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  17. When you go to edit the dates you selected in the date selector of the new reservation screen it loads up the next 3 months first, even if the dates you'd previously selected were months in the future.

    It would be useful if the date picker jumps to the area of the dates you had already selected as it's likely the new dates are going to be around those dates.

    12 votes

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  18. When scheduling reports, you typically have them scheduled to send via email in the morning. This ensures that all data is accurate for the day prior.

    When scheduling Month Overview Manager Reports, you can select the date range to be from the 1st of the Month to Today 00:00 (midnight the night prior). This is great because all the data is final and cannot / should not really be adjusted.

    However, when scheduling the Year Overview Report, the only option for date range is from the 1st of the year to Tomorrow 00:00 (which is midnight tonight as opposed to…

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. When working in multicurrency environment, it would be great to be able to select only 1 currency to be displayed on the pro forma and final invoice of a customer. This will avoid a lot of confusion and discussion over the FOREX used by the hotel.

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    34 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

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