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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. Bei der Booking Engine sollte für bestimmte Tarifgruppen die Möglichkeit bestehen, dass sie eine Buchung abschliessen können, ohne Angabe einer Kreditkarte. Gerade grössere Firmen mit Vertrag steigen mittlerweile auf Onlinebuchungen um, diese Kunden haben ein Bedürfnis, Reservationen schnell abwickeln zu können. Wenn vertraglich festgelegt ist, dass die Firma den Aufenthalt bezahlt, sollte es möglich sein, die Buchung ohne eine Garantie erstellen zu können.

    1 vote

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  2. Be able to sort bookings by date of departure and date of receipt, as well as date of arrival in a COMPANY PROFILE like Booking.com or Expedia. Depending on how you need it for the (monthly) bill.

    8 votes

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  3. It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report

    1 vote

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  4. It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.

    40 votes

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  5. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    22 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.

    2 votes

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  7. Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.

    2 votes

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  8. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    12 votes

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    1. I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
    2. I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
    1 vote

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  9. In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.

    2 votes

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  10. Bonjour!
    Nous avons beaucoup de compagnies qui chargent à leur compte client et qui paient à chaque mois. Je dois leur envoyer un état de compte à chaque fin de mois, mais présentement en exportant la balance des débiteurs, le visuel n'est pas professionnel et n'est pas à l'image de notre entreprise. J'ai dû créer un template Excel afin d'y copier les données. Avec Hotello, mes états de comptes étaient clairs et je pouvais les envoyer tels quels.
    Ma suggestion serait d'ajouter l'option d'une exportation en PDF par compagnie avec le logo de notre entreprise, et d'y ajouter les dates…

    1 vote

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  11. Use case:
    We want to offer a last-minute rate in our web booking engine to increase and stimulate a last-minute pickup. This rate should ONLY display for dates that fall between a maximum advance period of 7 days.

    Existing restrictions can be set up to affect the arrival date, however cannot limit the departure date. (rate-specific)

    It would be useful to have this option within the restriction options.

    Work-around:
    To achieve the above scenario, is only possible using maximum advance and maximum length restrictions for each night individually. In our case we want to offer a last-minute rate maximum 7…

    1 vote

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  12. Posting on behalf of Hazlitt's:

    Whenever we there is an event in the area (like London Pride) or we have some building work done, we send guests emails to warn them about this. We then use one of mews classifications to mark the guests that received the emails, so we know at a glance on timeline who knows and who doesn’t!

    We had a big building project last year, that overrun, and we ended up marking quite a lot of profiles. As we have another project starting soon, I wanted to clean the slate and remove all the classification we…

    1 vote

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  13. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  14. A coloured graph that clearly states occupancy and revenue YOY comparison.

    1 vote

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  15. The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.

    1 vote

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  16. Maintenace - all columns in TASKS are Sortable = Dropdown menu
    Could you enable column sorting (e.g., by "Name,")? This would help us organize tasks, such as sorting hotel rooms in ascending or descending order.
    Would appreciate your feedback on possible solutions. Our previous sytem had this and we m,iss this feature a lot.

    2 votes

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  17. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    22 votes

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  18. Mews should accurately allocate the price across different age categories. For instance, if a reservation includes products with child pricing, Mews should distribute the total cost based on child pricing and not just equally. For example, if the total price is 67.5 and the reservation has 2 adults and 1 child, the distribution should be 27 (adult price) multiplied by 2 (adults) and 13.5 (child price) multiplied by 1 (child).

    29 votes

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  19. For hotels with the "receivable tracking" not enabled, It would be nice to consider removing the Overdue Label for past issued invoices in the Mews Search Bar. The label does not show anywhere other than the search bar.

    There is no way to act on it, but seeing it leaves the impression that the users must act on it.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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