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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. Allow Admins to track Employee Login + Signout Activities (not only date and time) but also indicate an origin for the login.

    1 vote

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  2. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

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  3. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

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  4. Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

    1 vote

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  6. Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
    We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.

    1 vote

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  7. Es wäre dringend notwendig eine Möglichkeit zu haben Produkte nur intern vom Gesamtbetrag abzusplitten für die Buchhaltung.
    Beispiel: Zimmerpreis 150 EUR, davon sind anteilig 30 EUR Frühstück. Diese 30 EUR müssten automatisch im Hintergrund abgesplittet werden und in die Buchhaltungskategorie z.B. Food & Beverage gebucht werden ohne das dies für den Gast ersichtlich ist. Derzeit müssen wir ein Produkt aufsetzten und ein Ausgleichsprodukt dafür aufsetzten, damit es korrekt für die Buchhaltung verbucht wird.

    1 vote

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  8. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

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  9. It would be very useful for us to be able to see the trends for when people arrive for breakfast on different weekdays/times of year, to see when and where we should most efficiently use our staff.

    Therefore it would be nice if it was possible to filter the product report in such a way that you can view which products are "checked" at which times on a daily, weekly and monthly basis.

    Similar to (or the same as) how we check when most people check in and out in the Activity Report.

    1 vote

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  10. As a property that hosts guests for long stays, it is important to know what guest is associated with what product.

    When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.

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    0 comments  ·  Other  ·  Admin →
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  11. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  12. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote

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  13. Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

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  14. Es wäre toll, wenn man bei der wirklich super einfachen Buchungseingabe noch irgendwo die Möglichkeit hätte, eine kurze Notiz für den Gast hinzuzufügen. Wie zB.: Zimmer im Erdgeschoss oder Allergiker-Bettwäsche oder späte Anreise... Der Chat funktioniert ja zunächst nur von der Gastseite aus... Wenn bei uns ein Gast ein Zimmer im parterre oder barrierefrei wünscht, ist es nicht immer eine eigene Kategorie und es wäre hilfreich, auf ein vorheriges Telefonat oder einen Emailaustausch eingehen zu können. Also eine Art "Notizfeld"...

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  15. It would be great to be able to print "Guests in house report" as an PDF, like it was before.

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  16. When using the search bar for reservation 123 Mews often displays too many results as it includes anything with 1 , 2 , or 3. Recently had to search for confirmation 61 and the list of matching results was too long. Should be able to filter exact search therefore returns one match as the reservation is a unique number.

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  17. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

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  18. Automatic language translation from tasks into the language set in Mews Operation or in the app.

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)

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  20. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

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