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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  2. 7 votes

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  3. 7 votes

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  4. Using the accounting ledger, accountants can view any outstanding bills or payments that must be collected. However, as these are connected to guest profiles, this does not help to identify debts for company or travel agencies, which are not as easily available in Mews. By adding an additional mode to our accounting ledger, you could easily view all outstanding invoices sorted by the company to which it was issued. Additionally, this would show how long each payment has been overdue and how much each company owes.

    29 votes

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  5. The Mews guests in house report is an extremely useful tool to check all customer data for guests that are currently in house. This snapshot of customer data can help managers quickly gather important details, although some additional fields could be helpful for guest analysis as well. For example, customer classifications and customer nationality details could both provide further valuable insight for quick data analysis of customers.

    28 votes

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  6. Hi There, Many hotels are struggeling daily with excel sheet to keep track of their "gift vouchers", would be nice if we can implement this into Mews. Ideally with; Number/code, value, expiry date.

    27 votes

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    idea to upvote  ·  3 comments  ·  Other  ·  Admin →
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  7. 5 votes

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  8. Sometimes reporting issues for repair can be difficult to describe to your maintenance teams. However,we all know that pictures are worth a thousand words. Therefore,for clarification, adding photos to your Space Status report could help all departments communicate more efficiently, as you can report problems more accurately using visual cues.

    29 votes

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  9. 11 votes

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  10. In addition to fixed price adjustment, many properties would prefer to use a relative adjustment field, which would be used to adjust prices based on extra or empty beds. This setting could allow revenue managers more flexibility as they decide on pricing for each space or space category, particularly in case the number of guests does not exactly match the number of beds in the chosen space type.

    26 votes

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  11. 4 votes

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    0 comments  ·  Other  ·  Admin →
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  12. 6 votes

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  13. 6 votes

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  14. 6 votes

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    Hello Mewsers,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    In order to assist us with our research we would like to gather additional use cases for groups. Would you be able to share more information with us regarding how you envision a “Group offer calculator” to work?

    Kind regards,
    Aldair

  15. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. 23 votes

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  17. As there may be many tasks created for your property, they can be difficult to keep track of when managing many aspects of your operations. For this reason, passing task deadlines should generate a notification for the task creator or any department members to which the task is assigned. After being sent, these pending notifications would only be dismissed when the task is fully completed. This implemented feature could help all members of your team stay more on schedule and would encourage task completion in line with all assigned deadlines.

    25 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. The Mews Reservation report is one of the most flexible reports in the system, considering the number of items available for data comparison. While the report is in 'Totals' mode, the addition of a column for 'average length of stay' could provide another very useful criteria for future evaluation and planning.

    23 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. "In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."

    25 votes

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  20. 23 votes

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