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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. The ability to add a per night channel manager adjustment in the TA contracts instead of it only being added to the total reservation price.

    1 vote

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  2. Nice to have is the total number of rooms booked in de availability block report/ dashboard

    10 votes

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  3. Allowing to duplicate reservations exactly, including rate, products etc.

    249 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    28 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Being able to change the arrival time and departure time on bookings that are staying on different dates without having to change the actual date.
    With other words, arrival and departure times are independent from the dates.

    1 vote

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  6. Now it is only possible to add a confirmation number in a reservation of there is an Travel Agency assigned. This option should always be available as many companies have there own confirmation number and cost centers they would like for us to add to a reservation, for it to be reflected on their bills/invoices.

    These can change from booking to booking and therefore not possible to put this in the company profile.

    Now there is a workaround by assigning a random OTA, then the bar appears you can fill in what you need and then delete the OTA. The…

    7 votes

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  7. We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

    1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

    2. Show what type of clean each room requires in the…

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Be able to set a ceiling or floor price on derived rates

    4 votes

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  9. As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
    - could be sold as an enhancement to stay
    - be billed directly by frontoffice without having team remember all components

    In addition it would be desireble to set a product for sale specific period or days only.

    Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.

    26 votes

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  10. I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.

    Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.

    So if we, who open and assign, could…

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  11. 2 votes

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  12. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    36 votes

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    2 comments  ·  Other  ·  Admin →
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  13. Today we only have 2 searchable options for companies. It is the name and the External Identifier.

    It would be great if we have more fields to search for in the searchbar i.e. phone number / e-mail address / fiscal information.

    When the company profile is getting more and more attention with company billing and such it would be easy to implement a couple of more fields so it will be easier to get to the profiles.

    16 votes

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  14. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    3 votes

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  15. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  16. We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote

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  17. To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.

    1 vote

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  18. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    19 votes

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    0 comments  ·  Other  ·  Admin →
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  19. It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
    Thank you.

    3 votes

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  20. Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!

    10 votes

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