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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. Block room as OOO even if it's occupied

    At the moment, if you want to block a space as OOO the space has to be empty. This is really frustrating if you have a big space, eg our 28 bed dorm. I need to unallocate/upgrade all bookings first. It would be easier if I could mark the space as OOO first, then any reservations that can fit into other spaces of this type would be automatically moved. Everything else would sit unallocated for me to upgrade when I'm ready.

    9 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Ability to assign Space/Room to Optional Reservations.

    Currently in the Status Tab of an Optional Booking, we don't have the ability to assign a Space. However Mews automatically assigns a Space. i.e when Mews assigns a Space, we cannot assign to a different Space, other than by using the timeline to move the reservation. We require the ability to assign space from the Status tab, so that we can assign to None(un-assigned). Similar to Confirmed reservations.

    13 votes
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. vacant list

    We would like to have in just one report all vacant rooms including clean, dirty, inspected, out of service or out of order, and also rooms that have been allocated to guests due to check in but are technically vacant without the need of printing every single report separately.

    19 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Reservation assignment space status

    When a guest books, status inspected should be the preferable choice, then dirty, out of service. That inspected room would be already ready for check-in, whether the out of service room isn't yet.

    16 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Add reservations states to space assignment form

    I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

    Please may you add the filters for example dirty departed and departing in space assignment form.

    2 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Editing dates in new reservation screen

    When you go to edit the dates you selected in the date selector of the new reservation screen it loads up the next 3 months first, even if the dates you'd previously selected were months in the future.

    It would be useful if the date picker jumps to the area of the dates you had already selected as it's likely the new dates are going to be around those dates.

    10 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Make past and future online checked-in reservations visible

    At the moment, online checked-in reservations are only visible on the day of arrival. In statistics you can find the amount of online check-ins in the past and future however, it is not possible to click through and see the specific guest/reservation the online check-in belongs to. Past of future reservations only show a grey 'manage' button.

    42 votes
    3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Make basic reservations report fit PDF format without cutting off notes

    Reservations basic report (guest name, notes, arrival date) is cut off when viewed and printed to PDF (for example to report daily to all departments avoiding every manager having to pull the same report in the morning). Long exported version is too detailed, so what is needed is the VIEWED version ensuring it fits on PDF to be able to share via email.

    42 votes
    idea to upvote  ·  3 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  9. Assign a Product to a Room Category

    It would be very handy to be able to assign a certain product to a room category.

    For example, we have a room category that is dog-friendly and we charge a one off fee. I want the guests to have the option to select the product when making a booking but also restrict them from booking it in another room category.

    46 votes
    8 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Chèques vacances

    Add a new "External payment types" : Chèques vacances or Chèques ANCV

    22 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  11. Average nightly rate pricing

    Room price change: to have an option including/excluding products when we set the average night rate

    16 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. stay product count different in booking overview

    in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

    6 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Show which employee moved bill items in the billing screen

    I would like to be able to view who moved bill items to a different guest profile.

    1 vote
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  14. add validity period in product rule

    add a validity period for product rule.

    for example : Valentine dinner or mandatory new year'event valid only 1 day per year
    can also be used to change price of a product

    51 votes
    8 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  15. Invoice filter by date

    Add a new filter for diplay all detail booking by date

    21 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. If booker/payer is different from guest, show credit card icon on main screen of reservation

    We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    27 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  17. Showing restrictions in Availability

    When the reception looks at the availability screen, they should be able to view existing restrictions.

    20 votes
    idea to upvote  ·  3 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  18. Status screen with more columns for Check/out

    Status screen, an besides of just having the time/hour the check-out was made, couldn’t there also be some other kind of indication (like C/O) that the room/bed was already checked-out too?

    11 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  19. occupance and availability report also with option to include products

    Would be nice if the occupance and availability report could als be with option to include products in rates.

    12 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Space Status report filter - arrived and staying

    The space status report filter does not have the option to filter guests that have arrived and the guests that are staying.
    Currently, only one of them can be chosen.

    Please add an additional filter option to do both.

    7 votes
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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