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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.

    18 votes
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Holiday rentals/apartments that are dotted around a city/country will often have a situation where each room is its own category. Currently there is a limit of 120 per service. It's possible to create a service per region/city however this isn't very scalable when a region reaches 120 resources and then everything has to be split to a new service.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.

    I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.

    See support Mews Support Case 00055813 for details and screenshots.

    Thank you!

    2 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When using + sign copy over rights of the users to the new user so you dont need to review every box. This will save a lot of time having to manage a chain.

    3 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Each "service type" offered to a guest needs to be associated with a "space type". Current "space types" are limited to physical spaces only.

    Some services, such as "Experiences", could use additional "non-tangible space types". Clients would have the flexibility and freedom to offer tours, trips, etc. which could also be covered under the Spacetime project as they often times use the same logic as the physical space types = inventory, rate and bookable timeframe.

    Adding non-physical space types to the selection of "space types" would very likely increase usability of Spacetime.

    11 votes
    How important is this to you?
  6. When restrictions are in place (for example: minimal stay 2 nights) the internal user CANNOT see the rate on those given days. In fact when restrictions are in place the hotelier cannot see any of the rates. So when there is a WALK IN or a request the hotelier is flying blind. Therefore: even when restrictions are in place there should be an option that hoteliers or certain users can still see the rates of that day.
    Example: no show and a walk in on a restricted day
    Example: restriction on Saturday minimum stay 2 nights but a group of…

    28 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. In den Benachrichtigungen, wäre es super hilfreich, wenn nicht nur "neue Bestellung erzeugt" stehen würde, sondern zB. "Neue Distributor Buchung Anreise heute", oder "Neue Booking.com Buchung Anreise 02.05.22"

    Zusätzlich wäre auch ein Logo anstatt des grauen Kreises sinnvoll.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Currently Mews Analytics only works with the base currency set within Mews (unless part of a chain with multiple currencies). It would be great to be able to use Mews Analytics in other currencies.
    For example: Our hotel in Prague base currency is in CZK, but we report in EUR which makes many of the financial analytics useless.

    1 vote
    How important is this to you?
    idea to upvote  ·  Bethany Lyons responded

    Thanks for contributing to our forums! I'm moving this to an idea to upvote to gauge need from the broader community. 


    Bethany

  9. In the final bill, we would like to have the possibility to split the accommodation cost between the Student (paying partially the room cost) and the Public Admin (paying the rest of the accommodation, considering that they PA is not paying VAT so I need to close it with VAT exempt)

    6 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would great to be able to see a report on products, to see how there are booked. In upselling on the OCI, it would be nice to see if people are adding products to their stay during this process, in-order to see if its working or not.

    2 votes
    How important is this to you?
  11. Properties would like to have an Upsell Report that shows when a room is upsold and if there was incremental revenue or change of rate. Would like to see original rate and new rate on the report. Front Desk has incentive programs based upon number of Upsell and would like to be able to track this in Mews by User.

    2 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    98 votes
    How important is this to you?
  13. The guest in-house report can print the product details, however, it printing all the guests NOT only the selected the products, can you please advise if we can print the list ONLY with the selected products? I did the filter in the products, but the report still the same listed all guests with or without selected products??Can you make a filter to show only guests with the selected products???
    Now a list is created with all guests in house mentioning the ones having the selected product.

    3 votes
    How important is this to you?
  14. Receive a notification (email) when a guest orders a product or service as an upsell at the kiosk check-in process. Currently this is only possible for all products and services ordered through both commander and channel. We would like to see the option to enable notifications only for kiosk transactions. In this way the reception knows which actions to take next.

    14 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. If a room list is uploaded and thus guests are assigned to rooms, it would be good if the rooms were locked against moving by default.

    1 vote
    How important is this to you?

    Hello Christian,


    Thank you for sharing your feedback with us. Would you be able to let is know what your process is for managing locked rooms from the rooming list?


    Kind regards,

    Aldair

  16. currently you are able to look at the timeline on a monthly basis, but you are not able to do anything like you are on the "normal" timeline. one of the reasons you are looking at this view is to be able to move bookings.
    can that please be fixed?

    3 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Admin to control employees profile picture, allow for the ability to enable/disable this function on employee level

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. In order to reconcile accounting ledger with Sage reports, would it be possible to include guest number (displayed in tab internals of guest profile) and not only guest name?

    1 vote
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    18 votes
    How important is this to you?
  20. When using the optimize space allocation button and discrete option dont hide the overbookings in the preview.

    2 votes
    How important is this to you?

    Hello Femke,


    Thank you for sharing your feedback with us. Using the optimise space allocation button should not hide overbookings on the timeline. Would you be able to share and example of this with me so that we can investigate this case?


    Kind regards,

    Aldair

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