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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. reconcile

    Manage payments received as sales ledgers so they can reconcile all credit cards received (external payments).

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. Increase number of items bill

    Currently we have a limit on the quota of the bills for 3000 items. Anything beyond that, the bill will not be closed and the profile will not be able to get checked-out. It is due to the reason that the overloaded amount of items can potentially cause the degraged preformance of the system.

    3 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Not removing products from the Reservation Report for cancelled bookings

    When a guest cancels a room, all products are removed on the Reservation Report so it is not possible to gauge whether the guest had a product previously. This is problematic if a process needs to be upheld when a product is cancelled (e.g. informing a third party) and it's not clear whether a reservation had the product to begin with.

    2 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Ability to select multiple dates in the Analytics reports/graphs

    It would be great if we could select multiple dates or multiple months in the reports/graphs - for seasonal hotels, it is really the way we tend to anlyse performance.

    2 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  5. More automation in the product rules

    Now it is possible to use age categories. But these age categories just affects the room revenue. We need it also for products. For example child pricing: in a package (room + breakfast) not just the room rate should be reduced but also the product breakfast.

    Great solution would be like that: in the product rule, we should be able to choose, if the product "breakfast adult" would be added when there are just adults in the room and the product "breakfast child" would be added, when there is another age category choosed. So basically product addition in product rules…

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. the timeline doesn't adjust when you change a house use booking

    since a couple of weeks, the timeline doesn't automatically adjust when you change the dates on a house use booking. you need to refresh the page all the time, which is quite annoying.
    thanks for looking in to this

    1 vote
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. split when there's no space

    If I want to make a room change, I can't if we are full!! That doesn't make sense at all.

    5 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews Product team,


    Thank you for sharing your feedback with us. 


    Based on your feedback, would you be able to confirm with us if you are attempting to split a reservation or move a reservation to another space when your hotel is full?


    Kind regards,

    Aldair

  8. rate changes

    I would like to suggest two things:
    - Employee priviledges: be able to block rate changes
    - Be able to push a report to see if there was a rate change to a booking

    8 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Commission Module

    Have a commission module to have the ability to track third party bookings commission (and very handy when it comes to verify accuracy of third party invoice and/or make amend where required)

    20 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  10. Vouchers feature factually being able to be limited to only be used certain nights stayed.

    Vouchers feature factually being able to be limited to only be used certain nights stayed (discounted events/corporates/groups). Vouchers are currently merely limited to be bought certain days. With this new feature we would avoid risk of subsequent guest Voucher misuse for other nights than the event/campaign period and/or a maze of Restrictions.

    3 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  11. Option to add produt rules on travel agency

    Give also an option to add product rules on Travel Agency level. Due contract or other reasons we need to apply some rules to specific Travel Agency which could not be distinguished by creating a separate rate plan. With this option even a rate plan is shared or booked by multiple Travel Agencies but a product will only be added to that specific Travel Agency.

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Customize quotation settings for optional bookings

    For confirmed bookings we can set up a default send/do not send for confirmations. Quotations for optional bookings are currently send by default, we would like to adjust the default setting to do not send.

    12 votes
    3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. beeing able to toggle product details on and off in the invoice window

    It would be useful if you could also activate or deactivate the "Includes detailed invoice items" option for a bookable service when creating an invoice, without having to jump into the depths of the financial settings.

    7 votes
    2 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Charge, Close and Check out

    When in the billing screen of a reservation that is due out. It would be nice to have an option to Charge, Close and Check out.

    This would prevent us from having to go back into the reservation status and check out the room manually

    29 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Ability to mark messages as 'Completed' without replying to them.

    Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
    I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.

    50 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Consume item on check in

    Under the Items tab in a reservation where products can be added, such as Pet-friendly room, extra bed etc. ( Products of course depends on your local set-up of products), certain products require a date of consumption. A button or checkbox for such one time items/products that links date of consumption to check in time would be really handy!

    3 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Payment method on confirmation and visible on reservation screen.

    We are missing the feature in reservations to quickly see payment method.
    We would like to request an option or tick-box with:

    Payment type:
    1. Upon arrival by cash or card.
    2. Roomnight, breakfast and citytax on account.
    3. All costs on account.
    4. Package via voucher, citytax and extra’s upon departure by cash or card.

    It is intended for check-in and for on the confirmation to the guest.
    We have a lot of business guests during the week, some need to pay themselves and some go on account to the company.

    With check-in the receptionist should with a glance…

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Drag and drop ordering of product lists

    It would be great to be able to reorder product lists (and other lists) in Services by drag and drop.
    Now, if you need to reorder a list of products, you have to go into each product and give it a number from 0+
    It is time consuming and overly complicated.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Rule-based Pricing for Rates

    If occupancy is DROP DOWN (less than / greater than) the following percentage: DROP DOWN (5%, 10%, 15% etc) Then price DROP DOWN (increases / decreases) for MULTIPLE CHOICE (Room types) by the following SELECT (nominal value / percentage) enter value: TEXT BOX.

    OR / AND

    If time before start date is DROP DOWN (less than / greater than) the following TEXT BOX (Days, Hours). Then price DROP DOWN (increases / decreases) for MULTIPLE CHOICE (Room types) by the following SELECT (nominal value / percentage) enter value: TEXT BOX.

    6 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Unused rooms reporting legionella

    have a simple "unused rooms" report available for legionella checks. Possibility to change number of unused nights.

    11 votes
    4 comments  ·  Space management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

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