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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. Monthly subscriptions

    Be able to set up a monthly subscription

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  2. Register setup/configuration of the Space

    Mark in the system the configuration of the space based on "Work" service or "Stay" service.

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  3. Notification Room Availabilities

    It would be great if you could receive a notification when only a certain number of rooms (or room category) are available. This would prevent overbooking.

    5 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  4. Language when creating a bill

    When issuing a bill it would be more convenient when MEWS is automatically choosing the language that is assigned to the guest's profile

    6 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  5. Schedule MEWS Analytics reports in your Exports

    Schedule Analytics reports just like your daily reservation report and have it sent to your email.

    6 votes
    1 comment  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  6. Simple automated rates updates within Mews

    Have simple automated rate updates, e.g. 10% rate increase once occupancy reaches 25%

    5 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  7. Last room value

    The term Last Room Value (LRV), refers to the maximum revenue a hotel can expect to make from the last room it has available for sale. It is used to avoid selling the last room below a certain rate – as when market demand is high the last room may be sold at a higher rate then normal

    14 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. automatic confirmations (to Agoda) shouldn't include the rate

    We noticed that the rate gets confirmed in the automatic replies to Agoda bookings. This is not correct as it is Agoda who collects payment from the guest and pays us minus commission. So it gives confidential information to the guest, which shouldn't happen.
    We haven't checked the other OTAs if it does it there as well.

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  9. Credit card transactions on Aging Balance

    Include the "credit card transactions" section in the new Aging Balance analytics.
    This is a handy feature to calculate your financial costs wihtin a certain period.

    If the Financial analytics will be terminated, the only way to calculate these will be manually, which is an enormous step back in time.

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  10. Reservation (Booking) number in Accounting Report

    To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

    This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

    The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

    60 votes
    4 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAnonymous (Admin, MEWS) responded

    Hi, we are currently working on ability to link both payments and charges (including additional products) to the reservation, and that reservation number will be populated in the Accounting report. 

  11. Occupancy without Complimentary rooms

    Nice to have the Occupancy rate on the Manager report excluding complimentary rooms also
    Thank you

    3 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  12. company dashboard

    To have a company dashboard just like in a guest profile. In this you would be able to view all past, current and future bookings linked to the company profile.

    10 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Availability&Occupancy Report Segmentation

    It would be really usefull if we could check the number of room night and its ADR per segment, as in the Reservation Report

    16 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Bethany Lyons responded

    Thank you for contributing this idea to our forum! I'm setting this as an idea to upvote so other community members can contribute votes. Many thanks, 

    Bethany

  14. Hourly Desk Reservation

    As of now, there is no way to sell co-working desks and meeting rooms for 1-2 hours at a time, but only for half a day or an entire day. We need to have the option to be able to let the guest reserve the time needed in 1 hour slots.

    3 votes
    1 comment  ·  Space management  ·  Admin →
    How important is this to you?

  15. minimum stay

    We would lwant a smart ristriction to have a minimum stay of 2 nights without any revenue loss of open one nights. For example: guest A books from Mo-Wed, guest B books from Fri-Sun -> Thur night will stay open due to the current possibilities in ristrictions.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. add sort code to accounting figuration

    you have recently amended the accounting configuration for the invoices so that company name and bank account, iban and bic are able to be filled in and display. however, in the UK / Channel Islands we also have a sort code which is vital information for payments made. could this please be added as otherwise this configuration is a bit pointless for us

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Add sum to F&B and other individually.

    This will make it easier for companies with different reimbursement protocols to process bills.
    EG:
    TOTAL stay nights: - Net - Vat- Gross
    TOTAL F&B: Net-vat gross.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  18. Increase number of age categories to 5

    The number of age categories to be supported by Mews should be increased to 5

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Room change for an in house guest

    When an inhouse guest must move rooms for whatever reason such as extended stay or change due to category capacity or to another catagory that Mews is able to see this and combine the entire stay into one booking for our registration cards. So that we have a complete record of where the guest will be in house during their stay. At the moment we must print seperate registration cards for each invividual room.

    9 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Possibility to detach/unmerge a room from a group

    Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    37 votes
    2 comments  ·  Group management  ·  Admin →
    How important is this to you?
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