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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2194 results found

  1. A client raised a strategy they used at their property to manage overbookings in lower space categories.
    They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
    However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?

    2 votes

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  2. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    9 votes

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  3. I was trying to have 3 sets of restrictions on a given Rate Group.
    - One for arrivals up to 90 days
    - One for arrivals between 91 & 120 days
    - One over 120 days.

    Any smart ideas as to how this can be addressed, without having to create seperate rates to deal with each restriction.

    2 votes

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  4. If you add a new reservation with a product . Firstly i add it with the Drop Down Product. Then mews adds the product price to the room rate in the editable field and below in the grey total amount. when i now edit the room rate it shows a second field with adtional product but my added product isnt shown the new rate is added with the local tay the right total amount. and now the bug comes when i now confirm the booking the additional product in may case a dog fee gets added. So the bug is…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Hi,

    Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.

    I'm requesting to remove this feature.

    2 votes

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  6. It would be great if you can put your custom links as shortcuts at dashboard

    3 votes

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  7. It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.

    Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.

    1 vote

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  8. We work with down payments and have 2 VAT rates in Germany 7% and 19%. However, there is only the option of specifying one down payment in the accounting configuration under further expenses / down payment. We would need a second field with down payments in order to work correctly for accounting purposes.

    1 vote

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  9. Being able to select Guest Ledger and close all open bill selected if balance is at 0.

    16 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. This is my idea on how Mews could benefit from having an Extended Status Page or a "Minor bug-report".

    Today, we dont have a clear view on what is currently bugged or been worked on by Mews support and their team. This feature would be great thing to minimize the amount of tickets that are being created today.

    I.e. I had no clue, that it currently is a bug that set OOS rooms to Dirty at night due to legionella and that the support team is aware of the issue and are working on a solution. Same goes with Rooms…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Deposits with different VATs should flow into different accounting categories. Thus, if the deposit is posted with 19% it should go into accounting category "deposit 19%" and if the deposit is posted with 7% VAT it should go into accounting category "deposit 7%"

    1 vote

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  12. Please we would like to ask if its possible to have report from BIZZON of cost for each revenue center.
    Report of cost of food and beverages for each revenue center.

    2 votes

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  13. I would like to be able to set my own name for the restrictions that would be visible to the reservations team when they are booking a reservation and want to check on why they are seeing a room as restricted.

    2 votes

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  14. Can it be possible to set release time for an optional reservation after default check in time?

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We would like a percentage discount option to apply temporary discounts to certain open invoices or specific products.

    1 vote

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  16. In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    6 votes

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  17. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes

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  18. We would like to have a rate that closes at an occunpancy above the 85%.
    Unfortunately, it is not possible at the moment.

    4 votes

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  19. With the increased adoption of bookable services functionality, we have noticed an a demand from customers who want to manage their boats (and sometime house boats) on Mews. As Mews currently does not support “boat” resource type, they often use workarounds.

    Would you like boats to be added to the list of supported types? Let us know!

    You can increase the chances of boats being added by sharing more details about your service and why boats are important to you. Thank you.

    8 votes

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  20. Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).

    3 votes

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    0 comments  ·  Other  ·  Admin →
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