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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. See invoice after check in and not only one day prior to check out

    See invoice after check in and not only one day prior to check out

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. public voucher vs company voucher in reservation mask

    We often do have companies with different addresses and also subsidiaries or just partners and we can apply negotiated rates. Would it be possible to apply company vouchers/rates when making a reservation ? at present, on the first page of a new reservation only public vouchers are visible to staff. We would need company vouchers in order to speed reservation process. Later on, new company profile with new voucher will be created, but as you know, it is quite time consuming and not all staff are eligible to create/link rates and vouchers.
    Thank you

    3 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Printing Regcards in bulk

    When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !

    This makes us lose a lot of time, having to sort all the reservation cards by hand !

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. ACTION LOG FOR CHANGES MADE ON ALL CUSTOMER PROFIL

    It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.

    52 votes
    1 comment  ·  User management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. add names to the group reservation for booker

    Problem: booker doesn't receive confirmation/option with guest names

    solution:
    -add guest names to the reservation confirmation/option email.
    -create more specific summary export including rooms, names, reservation ID, arrival, departure

    17 votes
    1 comment  ·  Group management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Flexibility for bill view

    When preparing the bill for customers, there are solely two displayable options available.
    1. Display detailed products
    2. Display everything together as package

    The problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.

    8 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. POP UP ALERT ON CHECK OUT

    possibility to add a pop up alert on check out screen for very important notes for example :
    routing instructions, billing instructions, etc.

    42 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    We are currently working on a concept that will help us build towards your idea. If you would be interested in beta testing this functionality, please respond to this email.


    Kind regards,

    Aldair

  8. Complex Nested Rooms

    If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)

    1 vote
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  9. Add voucher in a resrvation already done

    It will be great if we can have the option to add or change the voucher when a reservation is already done.

    12 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  10. reservation report - have the option to have total by day

    Reservation Report - have the report to show day by day the number of reservation , revenue and ADR

    7 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  11. standard books by Excellence accounting software integration is missing

    standard books by Excellence accounting software integration is missing

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  12. Keyboard shortcut for timeline zoom views

    I really liked the old timeline where you could zoom in and out using the mouse wheel.

    It's nice that you can scroll the timeline using the mouse wheel now.

    My suggestion would be:
    Holding the macOS Command or Option or Control key + mouse wheel --> you can zoom in and out on the timeline.

    Same with Windows, probably simply the Control key + mouse wheel.

    With this, zooming in and out would be much simpler than it is right now.

    2 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  13. Frozen reservations for FO (View only & Check-in/out)

    Chain hotels that manage (Group-) or individual reservations for 95% from headquarters level want to restrict individual hotels to make any changes on the reservation. Especially, when the majority of guests are corporate travellers whereby the booking has been made by the company booker. There is an agreement between Chain and Company HQ, whereby the individual hotels are not allowed to make any changes on the reservation.

    Restricting employees to only view the reservation details, but are still able to check-in/out and handle the billing of the guestprofile would resolve this.

    1 vote
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  14. deposits

    Accounting Ledger should show all preloaded deposits from previous system so we see the full balance of deposits in the report for audit purposes.

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  15. Allow a bookable service to have it's own name in the booking engine, and it's own address details

    When managing different bookable services, like we are. It would be helpful if you can show the name of the bookable service on the booking engine. As it can get confusing for guests to see the hotel's name on top when booking the apartments they manage under a different name across the street.

    Or, like us, when you manage multiple small properties in a single Mews environment, each with it's own name and address.

    On that note, being able to set a different address per bookable service would be great! In the transition to bookable services, this would be a…

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. améliorer le black list

    Il faudrait pouvoir avoir une alerte lorsque l'on fait une résa et qu'on rappelle le profil d'un client black list, que le client n'est pas le bienvenue...
    Actuellement, il faut attendre de regarder la résa sur "gérer" pour s'apercevoir que le client est black listé.

    14 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Product count

    The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.

    3 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Invoice - package or single item

    Option to decide of you want to show a package price or single items on the invoice.
    Not as a general set up. Decide for each invoice.

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  19. fonction « No post » existe sur Mews afin d’empêcher le POS d’envoyer sur un profil client.

    Créer fonction « No post » sur Mews afin d’empêcher le POS (Bizzon) d’envoyer sur des factures sur un profil client.

    5 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. Marketing Source reporting

    We would like to track enquiry source far better than the system is able to now. We currently only have origin of booking however this currently tracks 'how' the guest booked - not 'how they heard about us'.

    As with many companies a significant amount of marketing spend it allocated to social media - there for to track conversion more closely is key.

    If a new tab for Enquiry Source/Marketing is not an option are we able to add 'Social Media' to the 'Origin' criteria?

    3 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
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