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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. Allow Channel Manager Connections as a separate user role and not something that requires Admin access.

    3 votes
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  2. Automatic linen change for housekeeping

    It would be great if MEWS shows automatically which room needs a linen change. For example, after 5 days. And the housekeeping sees or receives a notification in their application.

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
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  3. It would be helpful if MEWS receipt could be updated after the guest have checked in.

    We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.

    Quote: Must be a weird system where a hotel cannot add billing information...

    1 vote
    0 comments  ·  Finance management  ·  Admin →
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  4. New interval for Exports

    Be able to programme an export for an interval of 10 days.
    We analyse the management report by 10-day periods: from 1 to 10 - from 11 to 20 - from 21 to the last day of the month.
    It would be useful to be able to programme an export that includes these 3 intervals + the total for the month.

    3 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
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  5. Missing integration to Gantner

    1 vote
    0 comments  ·  Other  ·  Admin →
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  6. Reservation report - canceled amount per night

    The Reservation report does not trigger the amount per night for canceled reservations it just shows the total amount.
    When exporting to Excel the report provides the amount per night under the "night" tab, however, it does not show this information when the reservations are canceled.

    5 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
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  7. Remove deleted products from reports

    Small one, but can we remove the deleted products from all product reports, this would make it easier for our operations team to pull reports and schedule them.

    Really it's about giving our teams the cleanest data possible, I know they can select or deselect the products – we have a lot of products that were created whilst we were setting up the property, that we really don't need.. and whilst they are deleted – they show up in this report.
    As there aren't any other key filters (eg Product Group) it's just messy and difficult for the operational team…

    2 votes
    0 comments  ·  User management  ·  Admin →
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  8. Issuing a new invoice after rebate must be a better process

    When an invoice is rebated the rebated items are not easy available for re-billing.
    Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
    And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.

    8 votes
    0 comments  ·  Finance management  ·  Admin →
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  9. when rebate an invoice - the document type should be called credit memo / credit invoice

    If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    8 votes
    0 comments  ·  Finance management  ·  Admin →
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  10. Merge two breakfast parts with different VATs to one

    In germany we have to split breakfast in two parts: breakfast food with 7% VAT and breakfast drinks with 19% VAT. This is complicated for the guest to understand as we need two breakfast products and also for the breakfast team in the product report. Does anyone have a solution for that or is there a possibility to merge the two breakfast products in one? We know that other PMS make this happen.

    3 votes
    1 comment  ·  Other  ·  Admin →
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  11. Be able to issue bill with avrage nightly rate

    When issuing an invoice, it would make sense to be able to issue the invoice with the avrage nightly breakdown opposed to the actually nightly breakdown.

    For those working with dynamic pricing, the guest can recive a bill/invoice with each night a different price, but upon booking the booking engine breaks it down to an avrage rate leaving the guest confused.

    It is great it does this in the booking engine, but not ideal when issuing a bill.

    Cheers

    2 votes
    0 comments  ·  Finance management  ·  Admin →
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  12. Product to be added on specific days

    Ability to select products for specific days whilst creating the reservation. At the moment, you need to create a booking and then amend by canceling products for the days not needed.

    13 votes
    2 comments  ·  Other  ·  Admin →
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  13. Mark partially completed Online Check-Ins

    Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    41 votes
    idea to upvote  ·  4 comments  ·  Reservation management  ·  Admin →
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  14. Better overview

    We desperately need a better overview of how many rooms are in use in each category.

    Almost like the timeline but adjusted. Preferably something along the lines of: the hotel has 20 standard rooms, 12 are being used today.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  15. Set Availabilitys for individual rates

    It would help us with various issues if you could store availabilities for individual rates. For example in the restrictions.

    2 votes
    1 comment  ·  Revenue management  ·  Admin →
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  16. Single Space Under 2 or more category type

    Single Space Under 2 or more category type

    The feature to automatically disable the other category when one category is booked for a single room/bed is not available.

    For example Room 101 is a Quad room but I also want it to be a four-bed dormitory room. Depends on the first customer the bed will be selected as a quad room or a 4 bed dormitory. The other category will be disabled when another one is selected if dormitory it will be dormitory and quad room category will be disabled for that room.

    3 votes
    0 comments  ·  Space management  ·  Admin →
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  17. When a reservation rate code is changed the segment assigned to that rate code should automatically be applied to the reservation.

    Segments are attached to rate codes in the settings of Mews. The segment attached to a rate code should always be attached to reservations with that rate code. Currently when users change the rate code of a reservation it retains the original segment. Additionally, users should not be able to change a segment on a reservation as this should be locked to the rate code.

    7 votes
    1 comment  ·  Revenue management  ·  Admin →
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  18. Option to make comments from company profiles or rate codes visible for reservations

    It would be nice to have an option that comments from rate codes, profiles or even blocks are inherited to the reservations.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Reservation Report for specific days of the week

    It would be great to be able to pull a report to see figures for the past 3 months of Sundays only for example. Currently you can only pull a report for a set date range, not just set days.

    2 votes
    0 comments  ·  Finance management  ·  Admin →
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  20. Date suggestion on WBE adapted after minimum stay restrictions

    Current situation: E.g. If a guest selects the dates for a 3 night stay and we have restrictions with minim. 4 nights, the dates suggested by the WBE are often not even close to the dates the guest had in min.

    Suggestion for solution: The WBE instead suggests an additional night to the guest, so e.g. Guest search for accommodation 21-24th of March where the minimum stay is 4 nights, WBE then suggests 20-24th of March OR 21-25th of March.

    That way the guest doesn't think we are fully booked and understands the minimum stay better. Now it only says…

    1 vote
    0 comments  ·  Revenue management  ·  Admin →
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