Skip to content
← Welcome to the Product Ideas Forum

Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

Categories

JUMP TO ANOTHER FORUM

(thinking…)

What is the problem you're trying to solve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2206 results found

  1. Placeholder button colour

    We require the ability to customise the colours of buttons, such as "Chat with Us" or "Manage Reservation," within the email templates.

    Currently there is no option other than the default Cobalt Blue.

    This flexibility will enable us to align their design seamlessly with the visual identity of the property's website and overall brand communication.

    3 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Package with Items on specific nights

    They is a example of the request of the customer. This functionality is available in Hotello and customers is looking to have the same in Mews. There is some examples:
    Example 1: I have a package for 3 nights:
    Night 1: Diner
    Night 2: Breakfast, lunch (apply after midnight per day per person) and diner
    Night 3: breakfast and lunch (apply after midnight per day per person)
    The problem right now is all items applied every night. In Hotello, they was able to select in the configuration with specific night the product should applies

    Example 2:
    I have a package…

    15 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  3. More space types for hourly services

    More space types for hourly services would be helpful - i'e.: Yoga/Experiences spot

    2 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  4. Report that includes commission amounts being paid to travel agencies

    A report that shows what commission amounts are due to travel agencies.

    3 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  5. Suggestion for Time Allocation in Space Category Settings

    In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.

    Example Time Allocations:

    Standard Room: 20 minutes
    Junior Suite: 45 minutes
    Shared Dormitory with 6 Beds: 1 hour

    Benefits of This Feature:

    Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads.
    Performance…

    3 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  6. Allow companies to pay by card

    Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.

    50 votes
    3 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Apply Customer Classification Icon to the Reservation overview in the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Apply Customer Classification Icon to the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  9. analysis by room typology

    When I import into Mews Analytics the information from up to two years ago from the previous PMS, the template provided by Mews does not allow me to differentiate by type of room or flat. Therefore, it will never provide me with the ADR, occupancy or total revenue data by type of room/apartment. It would be very convenient to modify this in order to have a fully detailed history.

    1 vote
    idea to upvote  ·  0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  10. Autom. Task for late check out

    automaticly task for HSK on departure dates of guests if they booked online a late check out

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Enter roomnumber in search bar to show name of guest

    Now, when you enter a roomnumber, it shows partial confirmation numbers mostly. I want to quickly look up a guest by roomnumber, not only by name.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add 'Access to the Reservations Report' to the permissions which can be assigned to a user

    Mews is implementing many extra ways to secure the user account.
    However, if it happens that a hackers gains access to the Mews system, you are pretty much done.

    All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.

    If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…

    2 votes
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  13. Hotkeys and tabs

    I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.

    So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.

    When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Roomtype setup also needs to have the option to configure a rebate accounting categorie

    Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Availability block+ product rule

    When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.

    5 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  16. 'Oorsprong' aanpassen

    Is het mogelijk om de oorsprong aan te passen bij het maken van een nieuwe reservering?
    Momenteel staat het volgende ingesteld:
    In persoon
    Kanaal
    Telefoon
    E-mail
    Website
    Bericht
    Callcenter

    Graag zouden we het volgende willen inrichten:
    • Front Office
    • Groepsreserveringen
    • Skiteamreserveringen
    • Website
    • Kanaal

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. Show room category on pro-forma invoice instead of room number

    To remove the room number from the pro-forma invoice and instead just leave the room category.

    4 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  18. rename main bill

    Hello!

    There's a feature in the billing window, to rename the bill, which is very useful. We generally take notes such as voucher numbers to report in the notes of the document to close.
    This feature though, is not available for the main bill, but only for additional bills you create.
    This is kind of a nuissance because you have to move the items to a new bill in order to be able to rename the bill and set all the notes you need.
    It would be great if also the main bill could be renamed.

    Thank you for your…

    3 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  19. Once Nights are Rebated, The Date of the Nights are not on the " Additional Expense Night Items"

    The problem is on the open bills after rebates. The night items do not show the dates of the nights. However, when you close or preview the bill, the dates are visible.

    This causes some problems in case the bills require splitting of different nights. As the way the night items are ordered on the preview is also not how it is ordered on the Mews open bill.

    Current fix is to move the items around and preview multiple times until the receptionists get it right. This is a time-consuming task. If the dates are already there, there is no…

    1 vote
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. "Bill As A Package" Improvement

    Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    20 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?
1 2 … 10 12 14 … 110 111
  • Don't see your idea?