2199 results found
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Customer profile merging - show info about prior reservations
When searching for merge of Customer profiles, is it possible to add a filter, so that similar profiles with existing profiles at the hotel (reservation +1) to be shown on the list? Instead of only the name and email ?
For exp Daniel Andersen (Reservation +1) and possible email ?
This would make the merging of customer profiles a bit quicker !1 vote -
Customize Stayover Room Cleaning Status Automation
Proposal: Customize Stayover Room Cleaning Status Automation
Currently, stayover rooms are automatically set to “dirty” or “uninspected” after one night. This default behavior creates unnecessary confusion for the housekeeping team and results in inefficient workflows.
Key Issues:
Unnecessary Cleaning:
The system automatically changes every stayover room’s status to “dirty” or “uninspected,” which can lead to cleaning being performed even when the guest has not requested it.Inefficient Workflow:
Housekeeping staff must spend extra time identifying which rooms require cleaning since all rooms are flagged automatically, without considering whether they are truly in need of service.Proposed Enhancements:
Configurable Automation:
Allow…5 votes -
Check-in Restriction
As a hotel that operates fully digitally with self check-in and digital keys, we’ve occasionally encountered cases where a guest was accidentally checked in on Mews, even though their reservation balance hadn’t been paid.
To avoid such situations, it would be great to have a restriction option that prevents Mews users from checking in guests until their outstanding balance is settled.
Ideally, this restriction could be configurable, allowing exceptions for certain segments, such as corporate or group bookings that have agreements to pay after the stay.
1 vote -
Filter the in-house guest report by product
With the in house guest report, have the ability to filter the report so it only displays reservations that have this product and not all reservations.
7 votes -
Include Guest ID´s in Guest & Reservation Exports
Include Guest ID´s in Guest & Reservation Exports
1 vote -
Show number of beds in the Checkout report and the Space status report
We’d like to ask you to include the number of beds or guests in the Check-out report.
We are a hostel, and when the reservation is for a private room, the system counts it as one departure. If we have a Private room - 8 beds, the system counts it as just one bed in the checkout report.
That is a problem for example when we need to know in advance how many beds need to be cleaned to order next week's clean bed linen. If we have 20 single beds, one Private room - 8 beds, one Private room…
3 votes -
Multiple cancellation policies within the same Rate group should allow for prioritization
We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.
2 votes -
Zusammengesetzte Produkte (z.B. Frühstück = Frühstück Speisen + Frühstück Getränke)
Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.
4 votes -
Eingabe und Anzeige von Gruppenblöcken / Gruppenreservierungen
Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.
5 votes -
Possibility to choose the bill counter for companies or some guests
It would be helpful to have the possibility to choose the bill counter for companies or some guests. So you don't have to search for it on the counter list and avoid possible mistakes
1 vote -
Remove Products when changing packaged rate
When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.
22 votes -
Doppelklick zum Öffnen der Buchung
Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.
9 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
5 votes -
Show guest dietary preferences and allergies in reservation
Would be very helpful if the dietary restrictions or allergies the guest enters on their profile to also appear on their booking in the timeline and not just under their profile. This will save us a huge amount of time
2 votes -
Allow housekeeping to inform Front desk when guest check-out
At check-out time, when housekeeping verify evry rooms, they should be able on the app to indicate if a guest has check-out from is room
1 vote -
Minuterie
Sur l'application MEWS, l'équipe d'entretien ménager devrait pouvoir indiqué à quelle heure ils entrent dans une chambre et à quelle heure ils quittent la chambre. Ceci nous aiderait à connaître le temps que prend le préposé pour nettoyer la chambre
1 vote -
Vote for guest-driven bookings: Enhance restaurant occupancy and enrich guest data.
We are looking to develop booking engines that integrate directly with Mews, allowing us to verify restaurant availability before accepting bookings. This system will enable guests to submit booking inquiries, such as a room night with dinner on a specific date, leaving details, but, without immediate payment.
Once these inquiries are received, we can confirm restaurant availability and finalize the booking or suggest alternative dates. This improves efficiency by reducing the need for manual input from emails and enhances guest data management.
Our current setup with Formitable/Zenchef does not sync with Mews, which complicates the booking process. This new engine…
5 votes -
Type and tab instead of clicking from calender to change date in report filters
It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.
5 votes -
Support for Terms & Conditions per Product
Dear Mews Team,
We would like to suggest an enhancement to Mews functionality: the ability to configure multiple sets of Terms & Conditions (T&Cs) and assign them to individual products or services. Currently, a single general set of T&Cs is applied across all bookings, which often falls short in catering to the diverse requirements of specific offerings.
The Need for Product-Specific T&Cs
Many properties provide a variety of services and products that come with unique terms. For example:
- Parking spaces: Usage might be subject to specific liability disclaimers.
- Externally provided services: Such as guided tours, spa treatments, or…11 votes -
Custom price and bulk edit for Bookable service items posted for the entire posting period
Problem: When posting Bookable service items for the entire posting period, users can’t set a custom price and must edit each day individually, which is slow and error prone.
Request: Allow entering a single unit price or a total amount at posting time for Bookable service items; the system applies or distributes it across all days. Add a one click bulk edit to update the price of all already posted daily items in a period at once
1 vote
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