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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2181 results found

  1. Split charges on bill

    It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    614 votes
    idea to upvote  ·  87 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. Impove Timeline visual appearance for improved working conditions & accessibility

    We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.

    Thank you very much

    586 votes
    102 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  3. Search for overbookings

    Easier search of the overbookings.

    513 votes
    idea to upvote  ·  16 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Split future reservations

    Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    439 votes
    idea to upvote  ·  28 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Change confirmed state to optional

    Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    382 votes
    idea to upvote  ·  21 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  6. Customized Bills & Invoices

    Add more flexibility to how bill and invoice documents should appear to the customer.

    316 votes
    idea to upvote  ·  46 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Cancel products for group reservations

    We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    235 votes
    idea to upvote  ·  11 comments  ·  Group management  ·  Admin →
    How important is this to you?

  8. Additional export schedule file formats

    Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    227 votes
    idea to upvote  ·  28 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  9. Expand room status options

    At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).

    From a front office and housekeeping perspective this is limiting.

    Could you please consider the following please?

    VACANT READY - Inspected
    OCCUPIED DIRTY - Guest checked in
    OCCUPIED READY - Inspected stay over
    VACANT DIRTY - Guest checked out
    PICKUP - Room move and for housekeeping to inspect

    This would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.

    Please consider this…

    225 votes
    33 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Recurring tasks

    Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    217 votes
    idea to upvote  ·  23 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  11. Solve tasks by default when you cancel the reservation

    When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    200 votes
    16 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  12. Automatically send guest bills via email

    Introduce automatic sending of bills upon closing.

    187 votes
    14 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    if you have online check-out enabled, guests receive the copy of their bill to their mailbox right after they finish online check-out. (they receive only copy of the bill which was closed by guest during the online. check-out.).

    Other bills closed via Commander are not being sent automatically to the guest yet.

    Have a great day,
    Aneta

  13. Allow to select multiple rooms when creating a new 'out of order block'

    It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

    179 votes
    13 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Turn on/off restrictions

    It would be easier for us to turn on and off a restriction rather than delete and create a new one.

    175 votes
    idea to upvote  ·  4 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  15. Multiple occupancy for a duration of stay.

    Multiple occupancy for a duration of stay.
    Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel

    168 votes
    10 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  16. Remove the new billing screen

    New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    151 votes
    15 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Create an item/ product composed of different products with different prices and VAT rates

    It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.

    Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.

    151 votes
    idea to upvote  ·  10 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  18. Display Availability Blocks on timeline

    When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.

    When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.

    147 votes
    26 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  19. duplicating reservation

    Allowing to duplicate reservations exactly, including rate, products etc.

    142 votes
    6 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. keep the same price when changing the dates of a reservation

    It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    137 votes
    idea to upvote  ·  10 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
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