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Property Operations & PMS

'import calender events' has been merged into this idea

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2199 results found

  1. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    20 votes

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    0 comments  ·  Other  ·  Admin →
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  2. As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
    - could be sold as an enhancement to stay
    - be billed directly by frontoffice without having team remember all components

    In addition it would be desireble to set a product for sale specific period or days only.

    Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.

    26 votes

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  3. I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.

    Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.

    So if we, who open and assign, could…

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  4. 2 votes

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  5. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    36 votes

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    2 comments  ·  Other  ·  Admin →
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  6. Today we only have 2 searchable options for companies. It is the name and the External Identifier.

    It would be great if we have more fields to search for in the searchbar i.e. phone number / e-mail address / fiscal information.

    When the company profile is getting more and more attention with company billing and such it would be easy to implement a couple of more fields so it will be easier to get to the profiles.

    16 votes

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  7. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    3 votes

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  8. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  9. We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote

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  10. To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.

    1 vote

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  11. It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
    Thank you.

    3 votes

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  12. Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!

    10 votes

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  13. Restrict some users from being able to delete products within the reservation or billing. Either an approval code from a manager could be entered to allow them to delete it, or the manager themselves who has the permission deletes the product themselves

    5 votes

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  14. It would be nice to be able to put a limit on how far back users can make reports. For example; with the current payment report a low level user can see all payments and revenue years back. This doesn't make sense to me at all.

    1 vote

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  15. To be able to create products and split the product into different acocunting categories. Ex. gin&tonic - a part revenue goes to water and a part to liquor. Ex. breakfast - a part revenue goes to food and a part to coffee.

    29 votes

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  16. Ability to manage child rates as a percentage of adult rates, automatically adjusting them in response to changes in adult rates. This enhancement aims to streamline rate management, improve operational efficiency, and maintain consistent pricing strategies.

    5 votes

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  17. Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.

    26 votes

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  18. Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.

    2 votes

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  19. If you want to enter a new reservation, all rate groups and rates appear in the availability display. However, the rate window is not wide enough to display all rates. You have to scroll all the way down to expand the display to the right.
    I would like to see this bar for expanding the rate display above the rates window, ie below "rooms".
    This would also make it easier to see how far to the right you have to drag to see the desired rates

    Wenn man eine neue Reservierung eingeben möchte, erscheinen in der Verfügbarkeitsanzeige alle Ratengruppen und…

    2 votes

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  20. It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.

    21 votes

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