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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. 5 votes

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  2. 5 votes

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  3. 5 votes

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  4. With the notes, it needs to be possible to edit the notes inside of reservations, inside of a group, on a reservation to reservation basis so that multiple reservations can have their notes edited or modified at the same time, while you retain the ability to exclude some reservations which are inside of the group from receiving these notes.

    5 votes

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  5. 5 votes

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  6. 5 votes

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  7. 5 votes

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  8. 5 votes

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  9. 5 votes

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  10. 5 votes

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  11. 5 votes

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  12. 5 votes

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  13. Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
    Nutzt den jemand? Würde mich brennend interessieren.
    Viele Grüße
    Leif

    4 votes

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  14. The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.

    Issues that arise:
    -Enables Unintentional or Unauthorized Changes
    -Operational Risk and Data Discrepancies if the modification is not caught on time.

    4 votes

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  15. We’d like you to review the check-in process for groups.

    • When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.

    • When we choose to upload a file, we find these problems:

      • If the customer is Spanish, there is no field to add the second last name or the ID support number
      • There is no field to add addresses

    So there is no valid process to finish…

    4 votes

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  16. When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
    However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.

    As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.

    The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)

    4 votes

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  17. To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).

    4 votes

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  18. Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.

    4 votes

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  19. When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.

    4 votes

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  20. When using the calendar view and adding a restriction, after saving, you are automatically redirected to the list of restrictions, which means leaving the calendar view. Therefore, after each addition, you need to go back to the calendar and reapply the filters to display the desired dates.

    I considered the solution of opening two windows—one to keep the calendar view open and the other to create restrictions. However, this does not solve the problem: when a restriction is created in one window, the other window needs to be refreshed to display it, and this refresh resets the filters and returns…

    4 votes

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