Settings and activity
34 results found
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1 vote
Mick.Vazquez
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12 votesMick.Vazquez
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6 votesMick.Vazquez
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12 votes
Hello, it's Martin here, from Mews.
Today, we are releasing service deletion for services with past reservations.
Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.
The functionality is only available to users with permission to create and manage services.
Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.
Find more details in the user guide in our Help center.
Kind regards,
Martin Kucera
Product manager
An error occurred while saving the comment An error occurred while saving the comment Mick.Vazquez
commented
We have a number of properties in which we would like to delete a secondary bookable service which we are not longer using.
Mick.Vazquez
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3 votesMick.Vazquez
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21 votes
An error occurred while saving the comment Mick.Vazquez
commented
To be able to configure automatic responses based on property would be very helpful.
24 Hour properties vs non 24 Hour properties would require different messages.
Showing the average response time would also help set the expectation that it's not a live chat feature.
Mick.Vazquez
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57 votes
We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.
Mick.Vazquez
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342 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
An error occurred while saving the comment Mick.Vazquez
commented
Currently the online check-in form collects First name, Last name, email & address.
Our business needs to collect Salutation/Title, Gender, Date of Birth, Phone number, nationality for each person.
The 'Online check-in' process should save the customer time, however having to provide the rest of their details on arrival doesn't save them any time.
It would be good to be able to define by property what fields are presented to the guests in the check-in.
Mick.Vazquez
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124 votesMick.Vazquez
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103 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Mick.Vazquez
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16 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mick.Vazquez
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An error occurred while saving the comment Mick.Vazquez
commented
It would be good to be able to restrict access so this can be run only by management & not all users.
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81 votes
Hello Mewsers,
We are very happy to inform you that we provide the following reservation states:
Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.
Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.
If you would like to know more about the states mentioned above, please contact our customer care team.
We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.
Kind regards,
AldairMick.Vazquez
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17 votes
Hi Laura,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Mick.Vazquez
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97 votes
Hello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
Mick.Vazquez
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12 votes
Hello,
Thank you for your feedback and suggestion.
All required fields in the PMS are based on legal requirements. It is unlikely that we will allow the modification of required fields, or the addition of mandatory fields that do no meet legal standards in each region in the near future.
Mick.Vazquez
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14 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Mick.Vazquez
commented
Currently Mews excludes this when calculating available beds which makes sense as they are not available for sale.
If a property fills 50% and has 50% Out of orders then Mews reports shows 100% full which is then reported internally which is not accurate.
It's requested to add the option to Include Out of Orders as part of Total Available Count.
Mick.Vazquez
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9 votes
Hi Nick,
Thanks for posting this! We are looking into revamping how we calculate statistics in the future and will consider this enhancement at that point. Many thanks for your contribution and look forward to hearing more ideas from you!
Mick.Vazquez
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1 vote
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Mick.Vazquez
shared this idea
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11 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Mick.Vazquez
commented
Enable cross enterprise / multi property administration. When using Mews across multiple properties it is difficult to maintain consistency when needing to manage service features in each property.
Ability to create & manage Ability to create & manage Rate Groups / Rate Plans centrally
Ability to create & manage products & product rules centrally
Ability to create & manager vouchers centrally
Ability to create & manager restrictions centrally
Ability to create & manage segments centrallyMick.Vazquez
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3 votes
Change of status as this is too long on the roadmap, we've identified other priorities and we are adding this back to our product backlog.
Thanks.
Mews Team
Mick.Vazquez
supported this idea
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Amazing! Thank you!