Settings and activity
32 results found
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50 votes
Katja Steindl
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27 votesKatja Steindl
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39 votesKatja Steindl
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51 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Katja Steindl
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23 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Katja Steindl
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12 votes
Hello, it's Martin here, from Mews.
Today, we are releasing service deletion for services with past reservations.
Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.
The functionality is only available to users with permission to create and manage services.
Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.
Find more details in the user guide in our Help center.
Kind regards,
Martin Kucera
Product manager
Katja Steindl
supported this idea
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64 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Katja Steindl
supported this idea
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166 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
Katja Steindl
supported this idea
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19 votes
An error occurred while saving the comment Katja Steindl
commented
Dear All,
are there any updates regarding this matter?This feature is critical for us, as it does not only affect MEWS and housekeeping but also the automated guest reports which are sent to the feratel integration. Furthermore it creates an additional workload and becomes more complex for the receptionists as Chris stated below.
Example for actual situation
1.Additional person will arrive 1 day later, guest tells us before
Dagobert Duck wants to stay from August 10th till August 14th and reserves a room for 1 person (double occupancy possible).
During check- in he says, that his friend arrives on August 11th.
Therefore we can check in Dagobert with 1 person, than we split the reservation for the next days
We have to check in Dagobert. Afterwards we split the reservation into 10th till 11th August (1Pax) and 11th till 14th August (2Pax). Then on the 11th we have to check out Dagobert and check him in again with his friend.
Reservations can only be split once the guest is checked in, as this feature is meant for room changes. If we apply the changes before (hence we get the info a few days prior), we have to manually add an additional reservation to the system and shorten/adapt the other reservation.2.Additional guest arrives one day later, guest tells us on the same day
Same procedure as described in 1
3.Additional guest arrives later and leaves earlier on August 13th
Split reservation and set 2 persons from August 11th, than shorten reservation for departure date August 13th, after than create a new reservation for August 13th till August 14th with 1 personBasically we need 3 separate reservations for this case. Single Use from 10th till 11th, Double Use from 11th till 13th and Single Use from 13th till 14th. Either you start splitting (Which is only possible after you check in a reservation) or you create those 3 reservations manually, in any case you always have to check out the old reservation and check in the new reservation.
Last but not least we have to inform our housekeeping team, that the stays checked out were not really departures but actually stayovers.
Katja Steindl
supported this idea
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5 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Katja Steindl
supported this idea
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110 votes
An error occurred while saving the comment Katja Steindl
commented
We have a Feratel integration (registration) and urgently need the possibility to report additional guests to the municipality.
Therefore, an adjustment of the overnight guests should be possible from day to day.Katja Steindl
supported this idea
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25 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Katja Steindl
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An error occurred while saving the comment Katja Steindl
commented
It is not enough for a user to be suspended only after 90 days of inactivity.
It is easier to manage users in a small company than in a hotel group with 12 hotels.
If an employee leaves, I can currently only delete him in MEWS.
Even if the user has no rights, he or she still sees company-sensitive data.
In my opinion, a user group "not active" without read and write permissions would make sense. -
150 votes
We now have a direct connection with Expedia
Katja Steindl
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21 votes
A short update: we are currently investigating with our team to determine the feasibility of making a cross-platform, Windows-service ready, version of Mews Connector. More news on this investigation in the coming weeks.
Katja Steindl
supported this idea
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724 votesKatja Steindl
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129 votesKatja Steindl
supported this idea
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24 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Katja Steindl
supported this idea
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823 votes
Hi Everyone,
Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users.
*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements.
More information can be found in this release note.
To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight.
Warmest regards,
Nienke
Katja Steindl
supported this idea
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350 votes
We delivered customization of all emails which Mews send to guests.
We will start collecting new feedback for missing placeholders and other things separately
Katja Steindl
supported this idea
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123 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
Katja Steindl
supported this idea
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I fully agree, but would still like to see the note if companions are missing.