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  1. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    18 votes

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  2. at the moment it is possible to use a 2 factor authentication that is 2 years old
    can we implement a time period for expirations on 2 factor authentication?

    3 votes

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    Hi team,

    it is not possible to change the expiration of the authentication that the user performed. This is standard set by the card networks. However, the issuer (bank) can choose to send additional authentication, in case they would like to. Also, the authentication period is usually set for 90 days for some cards, defined under the PSD2 & SCA rules.


    Many thanks for your idea.

    Best,

    Product Teams

  3. At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.

    9 votes

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    Hi team,


    Our guest portal is not intendent to charge guests, for now, but only to collect information in case of any damages or incidentals. It is currently impossible to collect IBAN from iDEAL payment method, and charge it at a later stage. That is the reason I will put this idea to stage unlikely, however it will be still publicly accessible and available for any upvotes in future.


    Best,

    Product team

  4. create dash board showing the payments due to mews and invoices flagged by mews as paid

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
    For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
    Would be good that everything does not reset each time a payment goes thru.

    2 votes

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  6. Please add the option to select pre-authorizations as a type in the payment report.

    We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

    With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

    1 vote

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  7. We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
    we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
    any reason why this has changed?

    2 votes

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    Hi team,


    Thanks for your feedback.

    The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet. 


    Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.


    Hope that clarifies.


    Best regards,

    Mews Team

  8. A payment system that has quickly become the preferred option for the Phillipines, https://www.paymaya.com/.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions

  9. Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal

    2 votes

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  10. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Pour déclarer une carte invalide sur un OTA il faut donner les 4 derniers chiffres de la carte. Mews n'en montre que 3 pour une amex. Il serait judicieux de modifier vos paramétrages pour que nous puissions en voir 4.

    5 votes

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  12. The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

    1 vote

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  13. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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  14. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  15. Guest payment tab - improvement points:
    - Show if the payment went through 3D secure check so we know if we need to double check the credit card.
    - Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
    - Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …

    10 votes

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  16. In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.

    Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
    Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
    The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
    We received questions from our auditors, and this is…

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Apple and Google Pay a only a wallet payments that use Visa, Mastercard etc., that can be mapped with accounting categories.


    Thank you for sharing your suggestions.

  17. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  18. Hello.
    We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
    Thanks.

    5 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  19. Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.

    EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.

    3 votes

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  20. Can we have the Payment Report in MEWs amended to include the invoice info details in the report: i.e. move-in date and move-out date, similar to the ref information that is transferred from MEWs to Xero. The reason being that we want to be able to identifiy the payments received pertaining to the revenue for which month. It would be great if we have a detailed payment report which could be matched to the earned revenue period for accounting purposes.

    4 votes

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