204 results found
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Guest payment tab - improvement points:
Guest payment tab - improvement points:
- Show if the payment went through 3D secure check so we know if we need to double check the credit card.
- Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
- Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …6 votesMoving the idea to the upvote section! Thanks for creating it!
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Google and Apple pay accounting categories
In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.
Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
We received questions from our auditors, and this is…2 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Apple and Google Pay a only a wallet payments that use Visa, Mastercard etc., that can be mapped with accounting categories.
Thank you for sharing your suggestions.
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Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Ability to change items on the bill, by name
Hello.
We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
Thanks.5 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
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Be able to accept EFTPOS cards in Australia on Mews/Adyen Terminals
Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.
EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.
3 votesHi team, moving the idea to the next level. Feel free to share the link with your colleagues to upvote that are also interested in this payment method!
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Payment report to include earned revenue period
Can we have the Payment Report in MEWs amended to include the invoice info details in the report: i.e. move-in date and move-out date, similar to the ref information that is transferred from MEWs to Xero. The reason being that we want to be able to identifiy the payments received pertaining to the revenue for which month. It would be great if we have a detailed payment report which could be matched to the earned revenue period for accounting purposes.
4 votesWould like to hear more how you work and reconcile revenues! What is that you're missing today?
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Twint, payment method in CH
Twint, Swiss payment method
20 votesHi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!
Unfortunately we don't see it being added to the product roadmap in the upcoming few months as accepted payment method through Mews Payments.
Best,
Product team
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Chargeback insurance
Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Templates for Payment Requests
Offer to save templates for the payment requests to be sent in a smoother and faster way.
17 votesGreetings from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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IMPROVE 3DS FLOW - send email via SMS
It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable automatic settlement without changing rate
If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
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EV charging POS
I wonder do you have a solution or POS for electric vehicles charging?
This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Implement ALL payment methods (via Mollie payments)
Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).
Why not interface with MOLLIE?!
A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.
(For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)
Check: https://www.mollie.com/en/payments for possible payment methods:
- All major credit cards
- Apple Pay
- Ideal
- Paypal
- Klarna
- Sepa
- Bancontact
- Cartes bancaires
- Giropay
- KBC payment
- EPS
- Belfius…6 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea.
We will be looking into adding new payment methods in the future, and I would appreciate more to hear out which ones will help you more than others in a separate payment method ideas!
Thank you for sharing your suggestions.
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MOSTRAR TIPO DE TARIFA CONRATADA EN CUADRADO DE RESUMEN
Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
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Ability to increase preauthorization when guest exceeds the original amount
We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…
4 votesThe ability to have an incremental authorization has been delivered few years back, thank you for upvoting and more details can be found on our help page docs.
Mews Team
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other email for payment request
We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.
9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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More reason options
It would be helpfull if there can be added more reasons of payment request.
For instance :
Payment for Stay
Payment for Additional services
Payment for voucher
Etc.We now have to add a message in with the payment request in order to inform the guests
5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Payment method Payconiq
Hi,
in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.
Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Pay by link
Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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balance
Add the balance of the guest to the reservation summary
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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