249 results found
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Allowing restrictions on vouchers
I think allowing us to restrict vouchers to only certain days would be a positive idea and useful tool. For example, corporate vouchers being available Monday - Friday to ensure the voucher isn't used on weekends during busy periods.
1 vote -
tip
Tips on top of total amount
We are currently using a WisePOS E payment terminal and would like to enable an on-screen tipping feature. Specifically, we want customers to be able to select a percentage-based tip (for example, 5%, 10%, 15%, or custom) directly on the terminal screen before finalizing the payment.
The tip should be automatically added on top of the total amount and processed as part of the same transaction. We also need the payment (including the tip) to be properly recorded and reconciled within Mews.
Please confirm the simplest way to configure this setup and whether this…
1 vote -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote -
Enhancement of Pre-Authorization and Payment Automation Settings
To configure the automatic pre-authorization/debit by linking it to the arrival date and rate code instead of by rate group. Increase the configuration possibilities in payment automation by adding day ranges. Very important for BW Hotels with fixed rates and rate groups
1 vote -
payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
3 votes -
Guests can use MEWS Gift Voucher as payment method in Booking Engine
We are happy in using MEWS Booking Engine across multiple properties.
We recently added MEWS Gift Voucher integration and will be launching it on our property websites soon.
We hope to streamline the process of redeeming the vouchers. A voucher payment method in the booking engine would be awesome!
1 vote -
2 votes
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Take the CCV and cardholder's address & postcode in order to fully validate the card over the phone
Many payments seem to be stuck in 'verifying'. Can Mews Payments take the CCV and cardholder's address & postcode in order to fully validate the card when taken over the phone?
1 vote -
Enable Single Product Inclusion in Cancellation Policy
It would be extremely helpful if single products could be included in a cancellation policy. At the moment, there are only three options: only the service, all products, or a combination of both. However, in our case, we need only one specific product to be part of the cancellation policy.
For example, we have to charge a service fee with 19% VAT, while the rest of the room is charged at 7% VAT. We need to reduce the price for the service by, let’s say, €1 (making the total service charge €89), we then need to add €1 as a…
1 vote -
tokenizar una tarjeta de credito con el tpv de mews
Sería perfecto si pudiesemos tokenizar la tarjeta de crédito de un cliente en el momento del check-in acercándola al terminal de mews, de este modo no tendríamos que hacer pre autorizaciones o cargos para registrar tarjetas de crédito. Opera utiliza este formato y la verdad es que agiliza mucho el check-in.
1 vote -
Divide the guest’s payment across the correct booking dates
Divide the guest’s payment across the correct booking dates. This makes the payment information clearer, prevents future payments from being displayed prematurely, and minimizes the risk of accounting errors.
5 votes -
Capture credit card details using MEWS Terminal
For OTA prepaid reservations when guest arrive at the hotel, front desk staff takes credit card for security deposit but not necessarily preauthorize the card. Stripe terminal has the capability to capture the card details without preauthorizing the card. Having this feature active, will eliminate the use of external credit card reader to capture credit card details.
4 votes -
1 vote
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Display Preauthorization Charged Amount more Openly
The charged amount of a preauthorization can be seen when you hover over the status charged of the preauth.
However, if this detail could be offered more openly under the original preauth (just like when you do a refund), it would be a nice detail to have on the page.
5 votes -
Automatic addition of external payment for bookings made through travel agencies.
None of our guests can check out online if they booked through booking.com or Airbnb. The Check-Out Site shows our guest, that they still have to pay because the payment is still pending from booking.com or Airbnb. So we have to manually add external payment (wire transfer) for each reservation.
3 votes -
Pre authorization renewal
Automatic pre authorization renewal after expiration, as long as the check-out date is not in the next 28 days .
Maximum 28 days is not enough when the booking is in 3-4 months or later.
Or maybe add an alert on the task manager as soon as the expiration occurs to make the hotel decides if he renews or not.1 vote -
Automatically close Company balanced bills on checkout
Balanced Customer bills are automativcally closed on checkout. Same logic should be applied to the balanced Company bills on checkout.
6 votes -
Expand Filter for External Payments
More granular reporting for all External Payment Types in the Payment Report, especially for hotels that use more than 1 type. Especially for the PDF version - currently, even when filtered, it contains too much data. Narrowing down the data could prove useful.
1 vote -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
Export time scedule
We would need a more flexibel export time frame.
As we would need for example the export for the atuel month, the next and the third month in a row on the reservation report.
It would be great to set a flexibel time on the export.1 vote
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