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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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203 results found

  1. I feel that when checking out guests in mews, it can get confusing when a guest has a "future payment" leading to many awkward moments when you tell the guest that there seems to be something they need to pay, only to realise after that it's a future payment and you now took more of their time which also worries guests a bit on if they have paid or not, I think having the current check-in and future payments separated as a standard and not displayed as "Something left to pay" would be ideal, if someone wants to pay for…

    1 vote

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  2. We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…

    1 vote

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  3. The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes

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  4. It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    2 votes

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  5. If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set…

    1 vote

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  6. Hello all,

    I`d love to have an option to split a payment.

    For example if a guest has an invoice for room and breakfast and needs those items on different bills.

    Currently you can only do a refund and charge again or enable manual payments.
    As manual payments are quite prone to errors we rather do not want to rely on them

    1 vote

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  7. I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.

    1 vote

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  8. Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.

    1 vote

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  9. Enable Mews Payments to connect directly to American Express network.

    Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.

    3 votes

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  10. enabling links for preauthorization (not only for CC charge)

    3 votes

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  11. Calendar within TASKS or AVAILIBILITY BLOCKS:
    when introducting groups providing the arrival date (which is in the future) the departure date does not take into account the arrival time, but it comes back to
    real date. Same happens with tasks

    2 votes

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  12. I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or…

    3 votes

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  13. It looks like Bills are not supported in your General Webhooks events. It would be useful to have a BillPaid event to hook into after which customer and folio details could be requested!

    2 votes

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  14. In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    11 votes

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  15. Nightly pre-auth rules ($X.XX per night)

    2 votes

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  16. T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.

    7 votes

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  17. It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.

    This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.

    4 votes

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  18. I would like to be notified by Mews when my property's chargeback reserve has been updated. Having to check this on a daily basis is time consuming. I check it because there's currently no transparent way for me to forecast how much or when the next payout will occur. When the payout is impacted by a change in the chargeback reserve, regardless of whether the chargeback claims are won or lost, the payout can be negatively impact, affecting other financial accountabilities like payroll.

    1 vote

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  19. Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.

    8 votes

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  20. If you have 3DS turned on, but the cardholders bank does not have or chooses not to process the payment without it, you should immidiately warned or asked if you wish to continue.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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