205 results found
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Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
24 votes -
Refund On Interac / Debit Card
In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.
11 votes -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
14 votes -
Support Visa and Mastercard Debit in Mews
Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.
8 votes -
Daily Credit Card Batching by Business Day
T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.
7 votes -
American Express (AMEX) Direct integration
Enable Mews Payments to connect directly to American Express network.
Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.
3 votes -
preuthorization links
enabling links for preauthorization (not only for CC charge)
3 votes -
deposit
I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.So would be great if i can either just split a payment or…
3 votes -
External ID from Munu visible in UI
The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?
2 votes -
Restrict credit card refunds/payments to be invoiced
It should not be possible to invoice payment lines in billing.
Credit Card payments and refunds can be invoiced atm, but that should not be possible.2 votes -
calendar
Calendar within TASKS or AVAILIBILITY BLOCKS:
when introducting groups providing the arrival date (which is in the future) the departure date does not take into account the arrival time, but it comes back to
real date. Same happens with tasks2 votes -
Default Credit Card
It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.
This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.
4 votes -
Prevent fradulent Payments
If you have 3DS turned on, but the cardholders bank does not have or chooses not to process the payment without it, you should immidiately warned or asked if you wish to continue.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allergies notet to guest bookings
We have an urgent need to make the guest able to tell us if they have any allergies or special needs within the booking situation. Even more important is to get this information to the restaurant and kitchen via reports .
1 vote -
Make VIPPS Mobilepay an integrated payment solution.
https://vippsmobilepay.com/da-dk.
This is pretty much the standard in Scandinavia.
1 vote -
hotel folio webhook
It looks like Bills are not supported in your General Webhooks events. It would be useful to have a BillPaid event to hook into after which customer and folio details could be requested!
2 votes -
Future payments
I feel that when checking out guests in mews, it can get confusing when a guest has a "future payment" leading to many awkward moments when you tell the guest that there seems to be something they need to pay, only to realise after that it's a future payment and you now took more of their time which also worries guests a bit on if they have paid or not, I think having the current check-in and future payments separated as a standard and not displayed as "Something left to pay" would be ideal, if someone wants to pay for…
1 vote -
an alert for company billing when a routing rule is in place
We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…
1 vote -
Better reporting for Mews Payment Commission
If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
I believe it would be great to duplicate the columns in the excel file and have
1 set of columns for the commission
1 set of columns for the adjustment
1 set of columns for the totalEach set…
1 vote -
split a payment
Hello all,
I`d love to have an option to split a payment.
For example if a guest has an invoice for room and breakfast and needs those items on different bills.
Currently you can only do a refund and charge again or enable manual payments.
As manual payments are quite prone to errors we rather do not want to rely on them1 vote
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