228 results found
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Default Credit Card
It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.
This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.
4 votes -
View future Scheduled Payments
Create a report to view future Scheduled Payments (aka, the Mews automatic settlements)
4 votes -
Open up MEWS Payments to other Booking Engines and Voucher Booking tools
We are really happy with Mews as a PMS and we are also happy about the gradual improvements that come over time. So far we have decided not to use the Mews Booking Engine, since we still see too many short comings in functionality for our purposes. We love using Mews Payments even though it's quite pricey.
Having said that, I would like to suggest to open up Mews Payments with all its features like Apple Pay and Google Pay for use in other IBEs as well. I do not like the policy to keep certain features limited to a…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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an alert for company billing when a routing rule is in place
We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…
1 vote -
Better reporting for Mews Payment Commission
If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
I believe it would be great to duplicate the columns in the excel file and have
1 set of columns for the commission
1 set of columns for the adjustment
1 set of columns for the totalEach set…
1 vote -
Nightly pre-auth rules ($X.XX per night)
Nightly pre-auth rules ($X.XX per night)
3 votes -
Auto send Invoices once guests checked out
Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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3D SECURE INDICATION
I suggest that it be visually indicated on the payment tab of a profile, if the pre-authorization or payment by card has been accepted by 3d secure.
For avoid to ask each customer who has prepaid for their credit card to check if they are entitled to use this card and avoid fraud.
13 votes -
Create Custom Scheduled payments
It would be useful to be able to create custom scheduled payments within the payments section, since sometimes the automated payment fails and disappears (it would be useful to create it again) and sometimes it is necessary to modify it (for example if the originating OTA activates the virtual card only in the check-in date).
4 votes -
Removal of the MS* prefix on credit card statements (Stripe)
Currently there is this prefix on guests credit card statements: MS*
The MS stands for Mews Systems.
The hotel can configure what comes after the prefix (most likely the hotels name).This prefix is confusing and from my point of view not necessary. Therefore my strong suggestion is to remove it.
We are using Mews Pay with Stripe in the background.
3 votes -
Chargeback Reserve Notification
I would like to be notified by Mews when my property's chargeback reserve has been updated. Having to check this on a daily basis is time consuming. I check it because there's currently no transparent way for me to forecast how much or when the next payout will occur. When the payout is impacted by a change in the chargeback reserve, regardless of whether the chargeback claims are won or lost, the payout can be negatively impact, affecting other financial accountabilities like payroll.
2 votes -
4 votes
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automated Payment request
To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
Or, on another hand, please…11 votes -
Payment request was fulfilled task
It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.
9 votes -
Amex over apple wallet troubles
We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties
2 votes -
Gratuity on terminal
Property requires the ability to take tips on the card terminal (similar to a restaurant operation) without setting up a product in the PMS. Ideal scenario: Be presented with amount to be charged on the terminal - then enter the "total amount" to be charged, incl tips, to finalise the payment
7 votes -
Mews Payments Terminal in Japan
Mews Payments is available in Japan however terminals are not yet.
3 votes -
Direct Debits
The ability to setup and charge via Direct Debit
42 votes -
Mews terminal Receipt e-mail sending
Hello
Would it be possible to add an e-mail icon beside the printer icon when you want to send a copy of the receipt of the payment made through the Mews terminal to the guest by e-mail.
For now we have to save it in PDF and then send it by e-mail.
Hope my request is clear enough to be understood :-)
2 votes -
Payout Forecast
I would like to be able to see a forecast of each upcoming payout, both when it is expected and for how much. The lack of transparency to this critical data point negatively affects other financial accountabilities outside of Mews such as payroll, vendor/supplier payments, etc.
1 vote
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