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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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797 results found

  1. Remove guest count in booking engine for bookable services that are independent of guest count

    For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.

    See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  2. Add {bill} to Bill sent email template body

    The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  3. Wiederkehrender Gast

    Wir wünschen uns, dass automatisch erkannt wird, wie oft ein Gast schon im Hotel war und dass ab einem 5. Aufenthalt der Gast ein Stammgast ist und speziell markiert wird automatisch

    2 votes
    idea to upvote  ·  0 comments  ·  Loyalty  ·  Admin →
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  4. Bundesländer

    Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  5. Allow changing colors of placeholders

    When changing colors of placeholders, it still appears blue on gmail accounts. Would be great to allow the change of color to apply across all apps to make it more consistent with overall branding for each property

    2 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  6. Promoting bookable service on the Kiosk

    Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.

    2 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  7. Pictogram and accomodation type

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  8. Option to exclude rates from registration cards for travel agency and other third-party bookings

    The rates on registration card shouldn't appear for the bookings made through travel agency or any other third-party bookings. When we choose to show the rates on registration card and print all the card from reservation overview the rates appear for the all category of booking. Please assist with the same.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  9. "Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE

    There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  10. Ability to limit available languages in the booking engine

    We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  11. Warning on cashlisted profiles in billing

    Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
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  12. Create and alert when guest has a different gender from the room type.

    Set up an alert in Mews to notify when a guest's gender does not match the room's designated gender. For example, if a guest's profile is marked as Male but the room is designated for a Female, Mew will display an alert: "The guest's gender does not match the room type. Would you like to proceed with the check-in?"

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
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  13. Hide Categories without availability

    For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  14. Override capability for reservationists in Commander

    I limit the ability to book more than 360 in advance as we have MANY guests that book year after year. We found that people that wanted stay here were trying to book rooms out from under current guests so we limited the availability online to stop this from happening. By making this restriction we have made it so reservations can not book our current guests either. In addition we do not do same day booking on the internet. We have made it so you can not book same day on the web but, if we decide to book a…

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  15. Kiosk check-in- choose which guest details to request

    Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    2 votes
    0 comments  ·  Kiosk  ·  Admin →
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  16. Allow guest to change booking dates

    Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
    Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  17. Beim Buchen eines Produkts Aufgabe erstellen

    Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
    Vielen DANK :-)

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
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  18. New classification type

    Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.

    2 votes
    1 comment  ·  Guest profile  ·  Admin →
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  19. Restrict the creation of Company profiles

    Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
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  20. Doel van bezoek

    DOEL van reservering is een verplicht veld met 3 prefixes (student, recreatie, zakelijk) - voor ons zorghotel niet relevant en het is niet aanpasbaar. aangezien het ook een verplicht veld is in de online kiosk hebben we daarom alle mails uitgezet. Het zou goed zijn als je daar aanpassingen in **** doen zodat het past bij het hotel.

    2 votes
    1 comment  ·  Guest profile  ·  Admin →
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