Skip to content
← Welcome to the Product Ideas Forum

Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

Categories

JUMP TO ANOTHER FORUM

(thinking…)

What is the problem you're trying to solve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

798 results found

  1. Ability to block the other rooms within a parent room if one of these rooms are being booked

    In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.

    2 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Informationen in Anfrage- und Optionsmails

    Bei den Anfrage- und Optionsmails wird automatisch die Anreiseinfo des Zimmers mit gesendet. Da der Gast aber noch nicht gebucht hat ist es nicht wünschenswert das er bereits den Wlan-Code für das jeweilige Apartment erhält. Eine separate Anfrage- und Optionsmail nur mit der Aufstellung des Preises wäre wünschenswert.

    2 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  3. Remove guest count in booking engine for bookable services that are independent of guest count

    For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.

    See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. Add {bill} to Bill sent email template body

    The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  5. Wiederkehrender Gast

    Wir wünschen uns, dass automatisch erkannt wird, wie oft ein Gast schon im Hotel war und dass ab einem 5. Aufenthalt der Gast ein Stammgast ist und speziell markiert wird automatisch

    2 votes
    idea to upvote  ·  0 comments  ·  Loyalty  ·  Admin →
    How important is this to you?

  6. Bundesländer

    Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  7. Allow changing colors of placeholders

    When changing colors of placeholders, it still appears blue on gmail accounts. Would be great to allow the change of color to apply across all apps to make it more consistent with overall branding for each property

    2 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  8. Promoting bookable service on the Kiosk

    Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.

    2 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  9. Pictogram and accomodation type

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  10. Option to exclude rates from registration cards for travel agency and other third-party bookings

    The rates on registration card shouldn't appear for the bookings made through travel agency or any other third-party bookings. When we choose to show the rates on registration card and print all the card from reservation overview the rates appear for the all category of booking. Please assist with the same.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  11. "Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE

    There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. Ability to limit available languages in the booking engine

    We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  13. Warning on cashlisted profiles in billing

    Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  14. Create and alert when guest has a different gender from the room type.

    Set up an alert in Mews to notify when a guest's gender does not match the room's designated gender. For example, if a guest's profile is marked as Male but the room is designated for a Female, Mew will display an alert: "The guest's gender does not match the room type. Would you like to proceed with the check-in?"

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  15. Override capability for reservationists in Commander

    I limit the ability to book more than 360 in advance as we have MANY guests that book year after year. We found that people that wanted stay here were trying to book rooms out from under current guests so we limited the availability online to stop this from happening. By making this restriction we have made it so reservations can not book our current guests either. In addition we do not do same day booking on the internet. We have made it so you can not book same day on the web but, if we decide to book a…

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  16. Kiosk check-in- choose which guest details to request

    Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    2 votes
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  17. Allow guest to change booking dates

    Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
    Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. Beim Buchen eines Produkts Aufgabe erstellen

    Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
    Vielen DANK :-)

    2 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. New classification type

    Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.

    2 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  20. Restrict the creation of Company profiles

    Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
1 2 … 29 31 33 … 39 40
  • Don't see your idea?