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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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797 results found

  1. Credit card requirement per rate type on Distributor

    10 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    on the roadmap  ·  Jan Pulkrábek responded

    Hey Mewsers, Good News! We started working on your feature request and [headline of the feature] will be available soon.

  2. Customize Distributor elements

    10 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Signature for accompanying persons Optional

    Signature for accompanying persons Optional

    Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

    In addition, it makes little sense to ask for this data for small children etc..

    9 votes
    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
    How important is this to you?

  4. Space types to be displayed according to an specific priority

    Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    9 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Room and table reservation in one go

    When you are in the process of booking a room you should be able to make a table reservation in the same process. The table reservation should be linked to an inventory.

    9 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  6. Manage my reservation

    It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.

    9 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. Several profiles

    Please stop creating several profiles for already existing guests. I know that this is based on the e-mail address and Booking creates a new e-mail address when a guest makes a new reservation, but this makes it impossible to track who's a regular guest and who's coming back when.

    9 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  8. More flexibility with mail

    Would be good to have possibility to send more personalised mails. For example, we organise a lot of pop up events (BBQ in summer, concerts, ...). People need to subscribe in advance.

    Would be great to be able to send these kind of mails from MEWS.
    What's differente compared to actual MEWS mail templates?
    - content is different every month
    - we should be able to choose ourselves when we do want to send this mail and when not (for example if we organise a BBQ next sunday, it should not be send to any other guests than those staying…

    9 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  9. Different kind of Notes

    We use "reservation notes" to communicate between shifts. Sometimes notes are important ONLY for reception staff. Sometimes notes are important ONLY for housekeeping staff. It would be good to be able to split notes keeping this in mind. For Housekeeping staff notes, they should appear on the "guest in house" reports, so teams get briefed daily on what to do in each room.
    For Reception staff notes, it would be better to have them pop up when opening a reservation, to be sure they are read before check-in/check-out.

    9 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  10. Ability to filter space categories based on room capacity

    When we decided to use Mews, a big point was the booking engines features. When searching for a room for 3 or 4 persons, only rooms having 3 or 4 beds where shown for booking.
    Without telling anybody about the change, Mews now shows also rooms having pnly two beds and asked the guest to book more rooms. If a family wants to stay at our resort, the want a room/apartment having 3 or 4 beds, not 2 seperated apartments with 2 beds each. So please make it possible to change this. It's confusing for families 2 adults and 2…

    9 votes
    3 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  11. Adjusting length of the e-mail queue

    Please adjust the length of the e-mail queue to one year. I can look back for four months, but we book one year ahead. So this means that for most of my guests, I cannot see the confirmation e-mail. If the guest does not have it themselves, I cannot prove that and what they booked with us (which is very awkward as you can imagine).

    9 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  12. Booking.com Integration: Transfer guests nationality to Guest profile in Mews

    A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.

    9 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Sign in / Booking engine Image

    The Sign in image set under "Property" (seen in the guest portal) is also the image shown as background in the Booking Engine.
    We want the option to set different Pictures.

    Sign In image looks best in 640x800 while Booking engine background looks best in fullscreen (1080x1920).

    9 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Confirm inquiry by guest

    Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.

    9 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Enable properties to deactivate the On-line Check-in option.

    Please allow properties to disable the online check-in function at the guest portal.

    It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

    We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

    By default the online check-in is not activated when the reservation…

    9 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Advanced control of email routing by channel

    Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.

    9 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Show real/more reservation details in Navigator.

    The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    9 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Mews T&C's in local language

    The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.

    9 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. Guest can access bill in Navigator

    The Navigator should have a feature that will allow current guests to have live access to their bill, not just during the online checkout.

    9 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Segment rules

    Would love a function where I can setup rules to change the segments on a reservation, rules that are defined by ratecode/rategroup/arrivalday of the week/number of guests staying.

    9 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
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