Ability to filter space categories based on room capacity
When we decided to use Mews, a big point was the booking engines features. When searching for a room for 3 or 4 persons, only rooms having 3 or 4 beds where shown for booking.
Without telling anybody about the change, Mews now shows also rooms having pnly two beds and asked the guest to book more rooms. If a family wants to stay at our resort, the want a room/apartment having 3 or 4 beds, not 2 seperated apartments with 2 beds each. So please make it possible to change this. It's confusing for families 2 adults and 2 children to find the correct apartment because also appartments with only 2 bedes are listed.
Kai Stückmann
shared this idea
Review of Mews Search starting and in exploration phase
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AgnËs Marsoin
commented
The booking engine should automatically display only rooms suitable for the number of guests selected.
If a guest selects 3 adults and 1 child, the booking engine will:
Hide rooms with only 2-person capacity.
Show family rooms, suites, or interconnected rooms that can accommodate 4 people.
Possibly suggest add-ons like extra beds or cribs.This improves user experience and reduces booking errors or confusion.
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Yuri Ortega
commented
We've been facing the same issues. This would be extremely important to facilitate the guest booking the correct accommodation and avoiding unnecessary confusions.
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Adeline Baesler
commented
Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.
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Franziska Pflug
commented
Hello, we find this very irritatating for the guests as well. When they first enter the date and amount of people (e.g. 3 people) Mews booking engine should only suggest rooms suitable for 3 people. Now it suggest all room types, even single rooms.
Or else it shouldn´t be asking for the amount of people in the beginning and just show all the available rooms for the specific date, so the guest can figure out which room will suit them.
But asking for the amount of poeple and then not considering it in the next step, offering all the rooms seems confusing for guests.
Kind regards from Berlin, Franziska -
Wiebe de Kok
commented
This problem even has a more critical problem: when someone wants to book for 1 adult and 2 children, the system offers 2 rooms. This cannot be possible as a child is not allowed to sleep alone. Therefor this problem is critical.
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Rebecca Lane
commented
Booking Engine - Filter Space Categories based on Room Capacity
Once the customer has input the number of adults & children into the booking engine, ideally we would like it to filter to only show the available rooms, that can fit the requested number of guests. Currently, MEWS will show all rooms, but then stop the guest (or multiple the number of rooms) once they've gone to the next step. To avoid confusion, we would prefer that the unsuitable rooms simply do not show as an option to that customer.