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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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796 results found

  1. Removing property logo from mail templates

    We would like to be able to remove the property logo from e-mail templates. The FAQ (https://help.mews.com/s/article/Can-I-remove-duplicate-property-logo-in-emails?language=en_US) now describes to remove the logo from your HTML template. However, we want to use a different logo in our mail templates versus the other places that the property logo appears (booking engine, invoices etc.).

    16 votes
    2 comments  ·  Communications  ·  Admin →
    How important is this to you?

  2. Ability to limit available languages in the booking engine

    We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  3. split capacity by age category or day of week

    1. We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
    3 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. segments

    At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Show serviced promotions as sold out when fully booked

    At our property we have limited parking spots available to our guest. At this moment the option to book a parking spot is hidden in the list of products in the engine when parking is fully booked. However, it would be great if the bookings engine could show it as sold out/fully booked. This would help us receiving fewer questions and not having to disappoint guest when we let them know they cannot park after they made their room reservation.

    4 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Facilitate Promotion Campaigns on booking engine and internally

    It would be great to be able to
    - setup public promotions / special offer campaigns like you can do on booking.com or expedia. Setup a special offer as a percentage or fixed amount discount based upon (a selection of) existing public rate, possibly with restrictions in terms of booking window and/or travel window, etc..
    - setup private discounts on (a selection of) existing rates with a promo code, for example a code returning guets can enter in the booking engine to access a returning booker discount on all rates ,...
    - above offers/discounts shall be also available for staff…

    7 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  7. Streamline booking engine conversions by displaying all spaces first

    We've just tested conversion on the mews booking engine vs siteminder and mews is significantly lower and what appears to be the key fix is to allow the site visitors to see all bookable spaces/rooms/packages available on step 1 in combination with date selector so they can refine down to preferred room and dates. I've seen multiple other requests which suggest the same issue

    10 votes
    3 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  8. AVS / tax identifier

    The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.

    For example:
    if guest is an adult, always set XX in tax identifier field.
    if guest has the age of 13-17, always set XY in tax identifier field.

    In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down…

    18 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  9. Invite companion via online check in regardless of legal environment

    The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.

    This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.

    10 votes
    on the roadmap  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  10. Show changes made in the billing screen in action log

    Actions done in the billng screen should show in the action log

    5 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  11. Package-led sales in BE

    Many properties with accommodation packages (eg. spa, activities/tours etc) want the ability to first chose the package, prior to chose the room type as this could be an "early stage" upsell in the booking flow.

    15 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. Capture guest ID during online check-in

    When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.

    3 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  13. cancellation policy display on the booking engine

    Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…

    6 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  14. Videos for the space categories in Booking Engine

    In addition to the available photos, would like to upload videos of the different space categories

    10 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  15. Link to update credit card details

    Have the possibility send a seperate, secured link just to update the credit card details (not through online check in, but prior to booking) when guests want to book through e-mail, so guests can update their cc details without having to call or send the details through email.

    26 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  16. Offer alternative property when selected property is not available

    In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.

    8 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  17. GTRIIP Integration

    GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  18. add personalized message to the guest confirmation

    preview of the guest confirmation, be able to add a personal message

    142 votes
    25 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Sending confirmation email per room category.

    It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.

    This would allow us to personalize the communication to guests even further based on the room they booked.

    5 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  20. Option to book more than one property

    The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
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