Ambiguous header "included" in Kiosk Check-in reservation overview for the guest
For an existing reservation, the kiosk will display at check-in the guest name, "your booking", check out" and then a section with the header "Included.
Now for an Expedia Collect booking, underneath the header "Included", we find 2x City Tax. However, the city tax is not included in the Expedia price and the guest has to pay the city tax extra. This creates an ambiguous situation where the guest may think that the city tax is already included in the price.
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Guido Hulsbosch 2
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