904 results found
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Add condition for automatic emails
Add the possibility to add conditions for the automatic emails.
For instance, when a guest create a last minute booking and a pre-checkin email is is sent, make sure no other email is sent to fill the profil on the same day.
Avoiding dupplicate information.17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Kiosk language should change automatically based on nationality / guest info
Language depending on nationality, with the option for a manual override.
if the nationality is set for a spain, language should change to spanish. The kiosk is guest forward. default language can be set, but a more individual approach would be good9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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upload pictures to file upload on guest profile
Upload a picture taken directly from the webcam into the files section of a guest profile.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include Check-Out invitation into reservation mailing tab
Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.
Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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2 votes
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Cancellation email for OTAs reservations
send automatic cancellation emails to all reservations, including OTAs
7 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show Room Number on confirmation emails.
We would like to have the option to show room number on confirmation emails as we assign these at the time of booking.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Offer Products on Summary and/or Details Screen
It would be great if we could promote products later in the checkout process. Being able to upsell products on the Summary or Details screen of the checkout process would be great.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Email template placeholder for {bookable service}
Since Mews is doing such great work with bookable services. It would be great to be able to use a {bookable service} placeholder in the email templates.
Thank you for booking {spa treatment} at {hotel company name} sounds much better, doesn't it?
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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edit guest and internal messages
The new messages functionality is a huge improvement for guest communication. It would be very useful to have additional options like archive/delete, mark as unread and star messages from customers (or internally).
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Hotel logo favicon on MEWS distributor
Hey team,
It would be great if we can upload our own favicon on the MEWS distributor links.
In this way users better understand they are on the hotels brand website.
And it will help for Google Hotel Search; currently the hotels show with a green generic logo.
There is the option to request your own logo however following Google’s guidelines the favicon must match the final url:Must match the favicon or artwork on the advertiser’s final URL:
15 votesReview of Mews Search starting and in exploration phase
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Disable unused languages
Countless languages are usable in MEWS by default. This makes a selection, for example when creating profiles, sending confirmations, etc. very tedious.
In our house only German and English are used and it would be great if you could deactivate the other languages via global system settings.
This would greatly improve our processes
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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enable sending specific rooms to book via booking engine
Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.
2 votes -
Add reservation status to Reservation details
In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Product images
It should be possible to add multiple pictures to be displayed for products on the booking engine (Mews distributor). The pictures should be a carousel, displayed in the "Enhance your stay" section for add-on products.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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second email field on guest profile
we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!18 votesReview of Mews Search starting and in exploration phase
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Offer different room categories and confirm only one of them
We offer a guest different room categories and send him this in an offer.
Now it must be possible for him to confirm only one category and reject all others.
Unfortunately, this has not been possible to date.
Thank you very much for the quick processing.2 votes -
Child recognition
Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child
2 votes -
Import internal profile data to customer profile report
Include all fields of the guest internals tab in the guest profile report. Guest profile notes are sometimes more important than reservation notes to give clarity to classifiers.
2 votes -
Multiple booking service in one Booking engine
At the moment every booking service has its own Booking engine. It would be great if the customer could book multiple services in one flow. For example accommodation and parking spaces at the same time.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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